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ACCESSIBILITY

San Antonio International works hard to make the travel experience easy and safe for all of its passengers. The airport is fully accessible to individuals with physical challenges, those traveling with infants and small children, the elderly and others with special needs. Please let us know if there is anything we can do to make your experience at SAT more comfortable.

San Antonio International (SAT) is designed for maximum accessibility, mobility, comfort, and convenience for all passengers and visitors. The airport follows ADA requirements and strives to provide facilities that enable everyone to move through the facility safely and efficiently.

SAT is accessible in the following ways: automatic doors, crosswalks, curb cuts, ramped access, level flooring, entrances, and elevators. Braille buttons are located in elevators and outside all doors/emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs, and public seating areas are accessible.

PARKING
Designated parking areas for drivers of vehicles displaying proper identification are available. There are ample disabled parking spaces in the Long Term and Hourly Garages as well as the Economy Parking Lot area. There are courtesy phones in the Long Term Parking Garage should patrons need assistance.
WHEELCHAIR ASSISTANCE
Departing and arriving passengers can utilize wheelchair assistance provided by your Airline. Please contact your Airline to schedule assistance at no charge. To request wheelchair assistance after hours or for immediate needs, contact International Ram for Southwest Airlines passengers at 210-867-5946, and for all other Airlines contact Prime Flight Services at 210-389-1317. Blue courtesy phones are located throughout the terminal for your convenience.
SERVICE ANIMALS
Service animals are allowed in the terminal when accompanying their owners. There is a designated service animal relief area in each Terminal. The area in Terminal 1 is located on Level 0 of the Hourly Garage next to the elevator at the Terminal entrance. The area in Terminal 2 is located adjacent to the West exit at the Baggage Claim area, near the Ground Transportation Center.
RESTROOMS

Family restrooms are located in Terminal 1. Locations are on Level 1, across from the Baggage Claim Area and on Level 2 adjacent to Gate 12. Each family restroom has changing stations and seating for adults and children.

Other men's and women's restrooms have three levels of accessible stalls: one with a sink and toilet, one that accommodates a wheelchair, and one equipped with side rails for assistance in sitting and standing.

 

COMMUNICATION WITH THE DEAF, HARD OF HEARING AND SPEECH DISABLED COMMUNITY

 
DEAF LINK
Deaf Link services are available through the San Antonio Airport Police
TTY PHONES

• The Airport is equipped with TTY phones. Locations are: Terminal 1 Ticket Counter Lobby and Gate Concourse, Terminal 2 Concourse Walkway and USO area.

• All telephones have heightened transmission capabilities for the hearing impaired.

BAGGAGE CLAIM
The Airport Terminal Building is equipped with baggage belt start-up alarms and flashing light.
COMMENTS ABOUT ACCESSIBILITY AT THE AIRPORT

We hope the following information will help you plan your trip and provide a stress free start to your journey.

The San Antonio International Airport welcomes your comments and feedback about accessibility. Please send us your comments using our online Feedback. Reason for feedback field, please select "ADA Accessibility" from the pull-down menu and use the comment box to enter your feedback.