Development Services Department - Code Enforcement Services
Code Enforcement Prioritization

Targeted Tiered Enforcement

During fiscal year 2013, the Code Enforcement Section instituted new performance standards to more efficiently and effectively respond to and resolve code violations. These metrics focus on proactivity, response times to calls for service, and compliance rates.

PERFORMANCE METRIC
PERFORMANCE GOAL
Proactivity - Tiers 1 & 2 50%
Response Time - Tiers 1 Average 2 Business Days
Response Time - Tier 2 Average 6 Business Days
Compliance Rate - Tiers 1 & 2*
90% within 45 Calendar Days
*excludes substandard structure and zoning violations
Code Prioritization Tiers