Department of Communications and Public Affairs
311 Call Center Metrics

Contact


City Service Requests & Information

Dial 311 or 210.207.6000

 

SERVICE LEVEL

This metric represents the percentage of monthly call handled within 45 seconds or less.



CALLS RECEIVED

This metric represents the number of monthly calls presented during operating hours.



Monthly Average Wait Time

This metric represents the monthly average wait time in seconds for calls answered.