Department of Communications and Public Affairs
311 City Call Center


City Service Requests & Information

Dial 311 or 210.207.6000


311 Call Center Metrics

Information & Service Requests - By Phone

311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests.

Customer satisfaction is important. 311 provides access to customer service assistance 7:00am to 7:00pm Monday through Friday; 8:00am to 5:00pm Saturday and Sunday. 311 customer service representatives are knowledgeable, friendly and ready to help!

  • Dial 3-1-1 (outside city limits: 210.207.6000) 7:00 a.m. to 7:00 p.m., Monday - Friday; 8:00 a.m. to 5:00 p.m. Saturday and Sunday; Closed Thanksgiving, Christmas and New Years Day
  • 311 is the City's answer to handling your non-emergency calls
  • 311 representatives provide quality service
  • Dial 3-1-1 with detailed information regarding your request; your information is immediately sent to the appropriate City department for action
  • 311 can reduce the number of non-emergency calls to 911 allowing emergency personnel to focus on critical and urgent calls

Information & Service Requests - TTY users

Contact Texas Relay at 7-1-1 or call 1-800-RELAY TX (735-2989) to contact our 311 call center from 7:00am to 7:00pm Monday through Friday; 8:00am to 5:00pm Saturday and Sunday.


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