Enhanced Emergency Notification System
City of San Antonio has launched the newest enhancement to its emergency notification system, called Alert SA. It allows emergency management officials to send emergency notifications to citizens during imminent threat to life safety via their mobile devices. People can self-register their mobile devices at www.AlertSA.com
This system notifies subscribers at potential risk with information on the event and/or actions, such as evacuation, that the City and local public safety officials are asking them to take. Messages will be sent to all standard voice and text communication devices that are registered. The system will only alert citizens in the specific geographic area in which the emergency is taking place, making it especially useful for issuing evacuations.
Previously, the City's emergency notification system only used landline phone numbers, but will now allow for additional ways of contacting users, such as cell phone, home phone, text and e-mail.
CPS Energy Mobile App
Paying the monthly utility bill is now easier with CPS Energy's latest
customer service enhancement. A mobile bill pay application allows customers
to take care of their bill through various mobile devices, including smart
phones and tablets like iPads. The new application started with a trial mode
last month, prompting anyone accessing the utility's website on a mobile
device with a message to use the bill pay feature. Customers who already
do business with CPS Energy online can access the site using their existing
user name and password. New online users can access the service by signing
up for Manage My Account.
Mobile device users can view their current billing statement and due
date along with the previous month's information. They can then pay their
bill and choose to donate to Residential Energy Assistance Program (REAP),
a bill payment assistance program for low-income customers. Detailed energy
use information is not available on a mobile device but can be accessed
online through personal computers and laptops.
Another service enhancement that went into effect on July 2nd
with revised customer service hours that will make more representatives
available to manage calls during the highest call volume days of Monday
through Friday. Customer service hours are now as follows:
- Residential Customers: Monday - Friday, 8am until 6pm for emergency and non-emergency calls
- Commercial Customers: Monday - Friday, 7:30am until 5:30pm for emergency and non-emergency calls
- Emergency gas and electric outages - 24 hours a day, 7 days a week
Non-emergency calls will no longer be taken after 6pm during weekdays or on
Saturdays. Customers should still call 353-2222 for service requests. Walk-in
customer service center hours remain the same with the centers being open Monday
through Friday from 7:30am until 5pm. In addition, on-line services are available
to customers at all times through www.cpsenergy.com
On May 3rd, Councilman Lopez attended the team works in Schools event.
An initiative to invest in and improve public schools that is being made possible
through a partnership between BBVA Compass and the National Basketball Association.
The renovation project means significant investments to the school that include
new coats of paint, mural paintings, landscaping, as well as providing the school
with new bulletin boards in the auditorium, a new marquee for the front of the
school and athletic equipment. More than 80 local BBVA Compass Volunteers will
be on hand with the NBA Cares team to deliver on this commitment.
Reporting Graffiti is Just An App Away
Reporting graffiti in San Antonio just got a touch easier. The City's
Graffiti Abatement Program has teamed up with http://app-order.com/ to create
"mySanAntonioTX" smart phone application that will allow residents with Android
phones to send real time graffiti information and photos to the department.
Android users can download the "mySanAntonioTX" application for free
from the Android Market. Once installed, users simply open the application
and follow the prompts to take a picture of the graffiti and then submit
the information. Using a built-in global positioning system the application
will attach a location to the picture and send the information to the
Graffiti Abatement Program. The electronic submissions will then be routed
to the appropriate City staff or outside agency. Residents can also c
hoose to receive updates on the status of their request.
The "mySanAntonioTX" application was created at no cost to the City.
App-Order.com develops Smartphone apps with web interfaces for government
and private industry customers throughout the United States.
Residents with iPhones are expected to be able to obtain the "mySanAntonioTX"
within the next six weeks. For more information on this new program, call Lisa
McKenzie, graffiti abatement coordinator, Code Enforcement Services Department