311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to help you with your City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests. Just dial 3-1-1 or call 207-6000.

For TTY users, please contact Texas Relay by dialing 711 or dial the Texas Relay number: 1-800-RELAY TX (735-2989) to contact our 311 call center.

Customer satisfaction is important. 311 provides access to customer service assistance 7:00am to 11:00pm Monday through Sunday, including all holidays. 311 is the City’s "customer first" answer to handling your non-emergency calls and requests for services quickly, effectively and professionally. 911 receives millions of calls. Most are emergencies, many are not. 311 can reduce the number of non-emergency calls to 911 and allows emergency personnel to focus on more critical, urgent calls.

When you dial 311, a customer service representative will answer your call. You'll be asked for detailed information regarding your request. This information is immediately sent to the appropriate City department for action. 311 customer service representatives understand the importance of providing quality customer service the first time you call.

Every call is important, so tell us how we may be able to serve you. 311 customer service representatives are knowledgeable and friendly.  They use a shared database to process your request directly. This speeds up your call and eliminates phone transfers.