Today, Southwest Airlines officially opened its new Customer Support and Services (CS&S) Center in the City of San Antonio. The new Center, located at Interstate 35 and O'Connor, replaces the old facility located at Medical Drive, where Southwest Airlines' Employees provided service to Customers for more than 30 years. This new location will provide Southwest's Employees with more than 60,000 square feet of floor space with options to extend over time.
"Southwest Airlines' commitment to the City of San Antonio grows stronger every day. We recently announced new service from San Antonio to Mexico City on our subsidiary AirTran Airways, and now we are expanding our roots with a new Customer Support and Services Center," said Gary Kelly, Southwest Airlines' Chairman of the Board, President, and Chief Executive Officer. "For more than 30 years, Southwest has served San Antonians by creating jobs and providing the best Customer Service in the industry. San Antonio has served Southwest as well, by providing us one of the best workforces in the country both at and off airport."
While handling more than 60 million calls a year, the CS&S Department provides Positively Outrageous Service to Customers who call (800) I-FLY-SWA. Additional Southwest centers are located in Albuquerque, Chicago, Houston, Phoenix, and Oklahoma City.
"The City of San Antonio congratulates Southwest Airlines for its new facility and for creating jobs during tough times. We are proud to be part of this expansion and know that this is only the beginning of more growth for this company," said Mayor Julián Castro. "We are thrilled that Southwest Airlines wants to continue to be a part of our community and will establish their largest Customer Support and Services Center in San Antonio."
"San Antonio is great place to expand and grow. This is a great milestone and the City of San Antonio is proud to host Southwest Airlines' largest customer service center in the nation. This development will retain 478 jobs and bring 322 new jobs to the area. The new customer service center will serve as a catalyst for economic growth, job creation and revitalization in this part of the city" added City Manager Sheryl Sculley.
Southwest Airlines began service to San Antonio on June 18, 1971, with six daily nonstop departures to Dallas Love Field. The airline currently operates 49 daily nonstop flights to 14 destinations from San Antonio with additional direct or connecting service to other destinations including Baltimore/Washington International, Denver, El Paso, Harlingen/South Padre Island, Houston (Hobby), Las Vegas, Los Angeles, Nashville, Orlando, Phoenix, San Diego and Tampa Bay. Southwest opened the San Antonio Reservations Center in 1981 and currently operates six CS&S Call Centers nationwide. As a wholly-owned subsidiary, AirTran Airways also operates three Reservations Centers in Savannah, Carrollton, and Atlanta, Georgia.
Those interested in applying for available positions with the San Antonio call center may visit the Southwest Airlines website.