Frequently Asked Questions

Contact

  • Physical Address
  • 203 S. St. Mary’s Street, Suite 140
    San Antonio, Texas 78205
  • Mailing Address
  • P.O. Box 839966
    San Antonio, Texas 78283-3966
  • Phone
  • 210.207.8911

Staff

  • Kiran BainsContact Kiran Bains
    Chief Equity Officer
  • Courtney WaiContact Courtney Wai
    Special Projects Manager
  • Mia BalderasContact Mia Balderas
    Community Engagement Coordinator

 

Discrimination Complaints General Information
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A discrimination complaint is a complaint submitted by a person (or their representative) when they believe that they have been discriminated against on the bases of their race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, familial status, national origin or age.

In order to be protected by the Non-discrimination Ordinance, a discrimination complaint must be in the areas of city employment, city contracts and subcontracts, appointments to Boards and Commissions, housing or public accommodation.

On September 5, 2013, City Council adopted the Non-Discrimination Ordinance (NDO) which consolidated the City’s non-discrimination policies in the City Code.

The NDO applies to city employment, city contracts and subcontracts, appointments to Boards and Commissions, housing, and places of public accommodation and prohibits discrimination on the basis of an individual’s race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, familial status, national origin or age.

Protected classes are characteristics of people which cannot be targeted for discrimination. There are 11 protected classes in the non-discrimination ordinance: race, color, religion, sex, sexual orientation, gender identity, veteran status, disability, familial status, national origin or age.

A place of public accommodation is any business that is open to the general public and sells a product, service or facility. Examples are hotels, restaurants, bars and movie theaters.

If your complaint is not discrimination related you may contact 311 City Services by phone or email.

Familiarize yourself with the NDO by thoroughly reading the overview and the FAQ sections and submit any follow-up questions you have to Office of Equity by phone (210.207.8911) or email. Also consider inviting Office of Equity to conduct an anti-discrimination presentation for you, your colleagues and employees. To do so, please contact us to request a presentation.

Individuals may submit a complaint online by mail, or in person at the City Clerk’s Office.

Familiarize yourself with the NDO by thoroughly reading the overview and the FAQ sections and submit any follow-up questions to Office of Equity by phone at 210.207.8911 or email.

Also consider inviting Office of Equity to conduct a training for you, your colleagues, and employees.




Before Submitting Discrimination Complaint
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You may contact the Office by phone at 210.207.8911 or by email.

You may also file an open records request.

No. If you would like the Office of Equity to conduct an anti-discrimination presentation at your place of work, please contact us.

Further resources are also available to your through the Equal Employment Opportunity Commission.

No. The NDO allows religious organizations—whose purpose and character are primarily religious—to show a preference in employment based upon religion.

No. The NDO does not require a church or other non-profit to lease its accommodations to groups covered by the ordinance when the profits of such accommodations are solely for the benefit of the church.




After Submitting Discrimination Complaint
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For step-by-step information visit After a Complaint is Submitted.

The Office of Equity will maintain the confidentiality of your name and discrimination complaint to the best of their ability; however, the City cannot guarantee the information will remain confidential. The Texas Public Information Act allows the public release of any information held by the City of San Antonio. Your name and discrimination complaint may be made public if the City of San Antonio receives a request for the information.

The time required to resolve a discrimination complaint varies by the nature of the complaint. The Office of Equity will serve as your point of contact throughout the process and work to ensure timely resolution of each complaint.

Visit After a Complaint is Submitted for more information and obtain a status of your complaint by calling (210.207.8911) or emailing the Office of Equity.

Your complaint may not be considered for investigation due to various reasons. For example, if you were discriminated against outside of the San Antonio city limits, the Office of Equity will not be able to investigate your complaint. If you have questions about whether your complaint will qualify as a discrimination based complaint, please contact the Office of Equity at 210.207.8911 or email.