After a Complaint is Submitted


  • Physical Address
  • 203 S. St. Mary’s Street, Suite 140
    San Antonio, Texas 78205
  • Mailing Address
  • P.O. Box 839966
    San Antonio, Texas 78283-3966
  • Phone
  • 210.207.8911


  • Kiran BainsContact Kiran Bains
    Chief Equity Officer
  • Courtney WaiContact Courtney Wai
    Special Projects Manager
  • Mia BalderasContact Mia Balderas
    Community Engagement Coordinator


If you apply online, you will receive a confirmation email with a case number. Keep this case number for your records.
The Office of Equity will verify that the complaint qualifies as a discrimination complaint as defined by the Non-Discrimination Ordinance. Your verified discrimination complaint will be forwarded to the appropriate City Department for an investigation. If the complaint does not qualify, you will be contacted by the Office of Equity within 3 business days of submitting the complaint and, where possible, provided with further resources to resolve the complaint.
The appropriate City Department will conduct a thorough review of your complaint and contact you with any questions. You may follow-up about your discrimination complaint at any time by phone (210.207.8911) or email.