111 Soledad St., 4th, 5th, 10th and 11th floors
San Antonio, TX 78205
PO Box 839966
San Antonio, TX 78283-3966
Monday - Friday, 7:45 am - 4:30 pm Central Time
Welcome to the Liability Section
The Risk Management Division
The Liability Section manages claims brought against the City of San
Antonio for damage to property and for personal injuries. Conversely,
the section is also responsible for pursuing claims against third-parties,
whether individuals or companies, who have damaged City property.
The Liability Section also manages the City’s insurance programs
for the protection of the City’s buildings, vehicles, and operations.
If you believe you have been injured by the City, you must first notify
the City Clerk’s Office of your intention to pursue a claim. To pursue a claim, use the Claims Form below and follow the instructions on the form.
The Risk Management Division is ultimately responsible
for each claim. However, we utilize the services of TRISTAR Risk Management, a third-party administrator, to investigate, evaluate, and manage
all third-party liability claims directly with claimants. If you have any questions or concerns relating to a specific claim, first contact TRISTAR Risk Management Services directly at (210) 404-0400.
TRISTAR Risk Management Services will contact you by phone within 5-7 days after you have
filed a Claim Form with the Office of the City Clerk.
Visit the FAQ page to view Liability FAQs.
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