Frequently Asked Questions
Finance Department General Information
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The Finance Department has the following groups: 1) Accounting (encompasses Financial Reporting, General Ledger, Accounts Payable, Accounts Receivable, Time and Attendance, and Payroll sections), 2) Compliance and Resolution, 3) Financial Operations, 4) Financial Services (encompasses Financial Management and Revenue Divisions), 5) Public Utilities, 6) Purchasing, 7) Risk Management, 8) Shared Services. The Department also has executive and administrative personnel.

The Finance Department is located at 111 Soledad (Riverview Towers) San Antonio, Texas 78205. Offices are on the 4th, 5th, 10th, and 11th floors.

There are parking lots in the area that are walking distance to Riverview Towers.
The Financial Management Division provides short- and long-term strategic financial planning in order to efficiently and effectively utilize the City's financial resources to help it accomplish its goals and objectives.

The Director of Finance is Troy Elliott, CPA. His office can be reached at (210) 207- 8648.

Financial Statements and Information
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Documents posted from time to time set forth certain financial and other information regarding the City, including but not limited to information provided to satisfy the City’s undertakings under continuing disclosure agreements with holders of the City’s debt obligations. Financial Transparency provides access to previous City statements.

The City’s audited financial statements are located on the Financial Transparency page.

Continuing Disclosures are financial statements related to general obligation debt, revenue and expenditures, and revenue bonds that are required by the Securities and Exchange Commission (SEC).

The Comprehensive Annual Financial Report (CAFR) page on the Finance Department’s website contains the current and past CAFRs.

A Single Audit, also known as the OMB A-133 Audit, is a rigorous, organization-wide audit or examination of a non-federal entity that expends $500,000 or more in federal assistance (in the form of grants, funds, and awards). A Single Audit also refers to the same OMB A-133 rules and thresholds for State assistance (in the form of grants, funds, and awards). Single Audits are generally conducted annually and must be submitted to the Federal Audit Clearinghouse, along with a data collection form, SF-SAC.

The City’s Management Letter is available on the Management Letter page.

The Adopted Consolidated Annual Budget for fiscal year 2017 comprised of all funds, excluding transfers, totals $2.6 billion. To see the budget document, visit the Financial Transparency page.

The Office of Management and Budget develops and publishes the City's budget. Visit Financial Transparency for further information on San Antonio's budget information.

The City’s fiscal year is October 1 to September 30.

Taxes
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The City has an interlocal agreement with the Bexar County Tax Assessor Collector's Office to provide property tax billing and collection services for the City. The Bexar County Tax Assessor Collector's Office can be contacted by calling (210) 335-2251.

Truth in Taxation ensures that the latest information on taxes is available to the public.

The property tax rate for the City of San Antonio consists of two components: Maintenance & Operations (M&O) and Debt Service. The fiscal year (FY) 2017 M&O tax rate is 34.677 cents per $100 of taxable value. The FY 2017 Debt Service tax rate is 21.150 cents per $100 of taxable value. These two tax rate components together provide for a total tax rate for FY 2017 of 55.827 cents per $100 of taxable value.

San Antonio’s current sales tax rate is 8.250% and is distributed as follows: 1.000% City of San Antonio; 0.125% dedicated to the City of San Antonio Edwards Aquifer Protection and Parks Development and Expansion Venue Projects; 0.250% San Antonio ATD (Advanced Transportation District); 0.500% San Antonio MTA (Metropolitan Transit Authority); 0.125% dedicated to fund the Pre-K 4 SA initiative; and 6.250% State of Texas.

San Antonio’s current Hotel Occupancy Tax rate of 16.75% is levied on every room night charge and is distributed as follows: 7.00% City of San Antonio; 1.75% Bexar County; 6.00% State of Texas; and 2.00% dedicated to the City of San Antonio Convention Center Expansion.

The City of San Antonio’s Hotel Occupancy Tax rate is 9% of net receipts. The City also collects 1.75% for Bexar County. You must file this report if you are a sole owner, partnership, corporation or other organization that owns, operates, manages, and/or controls any hotel, motel, “bed and breakfast inn,” or other location offering “sleeping rooms” for periods of less than 30 days in Bexar County.

Licenses and Fees
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All coin-operated amusement machines located in San Antonio are required to display an Occupational Tax Decal issued by the City of San Antonio. The tax is $15 for each machine, and the decal is valid from June 1st through May 31st of the following year.

The collection of Amusement Machine permit fees is handled by Finance's Compliance and Resolution Division, which can be reached at 210-207-8660. Hours and location for payment of Amusement Machine permits fees is Monday-Friday, 7:45 am - 4:30 pm at 111 Soledad (Riverview Towers), Fourth Floor, San Antonio, Texas 78205. The mailing address is: Finance Department, PO Box 839966, San Antonio, Texas 78283-3966.

For an Amusement Machine Inspector, you may contact the Finance Department at (210) 207-8660.

The City levies a fee equal to half the amount of the State license or permit fee, unless otherwise prohibited by the State. These fees must be paid prior to the sale of alcohol at a location. The City's fees can be paid at the Finance Department, 111 Soledad (Riverview Towers), Fourth Floor. The Liquor License Fee Schedule provides additional information for the City's alcohol license.

You may contact the Compliance and Resolution Division regarding liquor fees by calling (210) 207-8660.

Details about peddler or canvasser licenses can be found online or by calling (210) 207-8690.

You may contact the Revenue Division regarding vendor permits by calling (210) 207-8690.

Accounts Payable
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Accounts Payable is located at 111 Soledad (Riverview Towers), 4th Floor, San Antonio, TX 78205. Hours are 7:45 am to 4:30 pm Monday through Friday, except for City-recognized holidays.

Yes, we’ll be glad to receive your invoices at our office address. Also, the Working with COSA (pdf) document provides details on submitting invoices, by e-mail.

If the check is within the past three years, please contact Accounts Payable at 210-207-2064 to assist you in replacing the check. If the check is dated more than three years ago and over $100, the funds may have been transmitted to the State of Texas as unclaimed property as required by law. If less than $100, it may be held at the City and you would need to submit a claim form. For additional information regarding unclaimed property, visit the Outstanding Checks and Unclaimed Property page.

Our policy is to mail all outgoing checks to our vendors.

Please contact Accounts Payable at 210-207-2064 (select prompt #1) to assist with the status of your payment. Please have your purchase order number, invoice number, and invoice dollar amount available when you call.

Please contact Accounts Payable at 210-207-2064 (select prompt #2).

Please contact Accounts Payable at 210-207-2064 (select prompt #2) and you will be directed to the appropriate Accounts Payable Specialist.

If you are a registered vendor with the City through the San Antonio electronic Procurement System (SAePS), you will need to log in and make updates through that system. If you are a non-procurement (non-contract) vendor, please contact Accounts Payable at 210-207-2064 (select prompt #2) to assist you to determine what actions are needed.

If you are a registered vendor with the City through the San Antonio electronic Procurement System (SAePS), you will need to log in and update/change your address through that system. If you are a non-procurement (non contract) vendor, please contact Accounts Payable at 210-207-2064, (select prompt #2 for assistance). A formal memo/letter requesting the change of address and an updated W-9 form will be required.
Open Records Request
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Requests must be in writing, according to the Public Information Act. This benefits and protects you, as the requestor. An online form is available for your convenience through our customer portal, but any written request will be accepted.

Returned Checks
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The Accounting Division handles returned checks. For more information, contact the division at (210) 207-6958.

Outstanding Checks and Unclaimed Property
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The Outstanding Checks and Unclaimed Property page provides information about outstanding checks and unclaimed property held by the City.

Credit Access Business Information (PayDay Loans)
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The ordinance is effective as of January 1, 2013.

You are required to register only if you operate a CAB within the city limits of the City of San Antonio. Please see the registration forms or request a registration package from us.

The registration is valid for one year from issue unless revoked, surrendered, or expired without renewal, or other termination of the registrant’s state license.

The non-refundable registration fee is $50.

No. The ordinance only applies to payday and auto title loans and renewals of loans on or after January 1, 2013.

No. The ordinance only applies to loans and renewals of loans on or after January 1, 2013.

Yes. The restrictions include:
  • Deferred presentment transactions may not exceed 20% of the customer’s gross monthly income.
  • Motor vehicle title loans may not exceed the lesser of 3% of the consumer’s gross annual income or 70% of the retail value of the motor vehicle.
  • Loans must be payable in no more than four (4) installments with the proceeds of each installment reducing the principal amount by at least 25%.
  • Loans may not be renewed or refinanced more than three (3) times.

There are other restrictions on the amounts and terms of loans that are detailed in the ordinance.

Yes. There are required disclosures that are detailed in the ordinance.

Yes. Agreements must be written in the consumer’s language of preference. Every agreement must be made available in writing in English and in Spanish. For consumers who cannot read, every disclosure and every notice required by law must be read to the consumer in its entirety in the consumer’s language of preference, prior to the consumer’s signature.

Yes. The CAB is required to maintain records for at least three (3) years. Other requirements are detailed in the ordinance.

Yes. The penalty is a fine of not more than $500 for each offense for each day that a violation is committed, permitted, or continued. The City may have other remedies that apply as well.

No. Only CABs located within the city limits of the City of San Antonio are covered by the ordinance. To find out if a CAB is registered, check the City of San Antonio Licensed Credit Access Businesses list, email Finance or call 210-207-8687.

To find out if your CAB is registered, check the City of San Antonio Licensed Credit Access Businesses list, email Finance or call 210-207-8687.

Before filing a complaint, make sure the CAB is located in the City of San Antonio and that the loan or renewal was on or after January 1, 2013. Then, download the Complaint form and follow the instructions.

A copy of the new ordinance is available online.

To obtain more information, visit the Payday Loans & Consumer Information page, email Finance or call 210-207-8687.

Utilities
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The City does offer utility assistance programs which are coordinated with CPS and SAWS. The various programs are managed by the City’s Human Services Department Center for Working Families (CWF), which can be contacted at 210-207-7830. The CWF provides additional information and standard requirements for all program assistance.

The following government agencies can assist with these matters. The regulation of companies providing local phone service is the responsibility of the Public Utilities Commission of Texas (PUC) in Austin, Texas. Complaints concerning these companies should be filed with the PUC at (512) 936-7120. The regulation of companies providing cable TV service is the responsibility of the Federal Communications Commission (FCC) in Washington, DC. Complaints concerning these companies should be filed with the FCC at (888) 225-5322.

The Public Utilities Division of the Finance Department provides advice and assistance for the City's regulatory oversight over CPS Energy (CPS), the San Antonio Water System (SAWS), cable television companies, and broadband communication companies operating within the City limits.

For additional information about your CPS, SAWS, or cable bills, please call:
CPS (210) 353-2222
SAWS (210) 704-7297
Spectrum (888) 438-2427 
AT&T (800) 288-2020
Grande Communications (210) 320-4600
Dish Network (800) 333-3474 
Comcast (800) 934-6489