Frequently Asked Questions
1. Do I need to have a permit for the pool at my house?
No, any private pool at your residence does not require a permit from the City of San Antonio. Metro Health only licenses and inspects public and semi-public pools. To obtain a permit for a public or semi-public pool, visit the Development and Business Services Center, 1901 S. Alamo.
2. I have mold in my house, what do I do?
If you think you have an issue with mold at your residence and would like it to be tested, you will have to hire a private contractor. Contractors who test for and remediate mold can be located in the yellow pages under MOLD. The City of San Antonio does NOT have authority to force private property owners to remediate mold (e.g. apartment complexes or other rental property).
3. I believe that my water is bad or contaminated. What do I do?
If you feel that your water has a quality issue and you are on a municipal supply, please contact your purveyor/water service provider (e.g. SAWS, Bexar Met, etc.).
4. Where can I get my water tested?
Metro Health’s lab conducts testing on water samples for a fee. The cost is $20 for a bacterial test and $20 for a mineral test. You can call 210-207-8887 and have a kit mailed to your residence. Bring the sample to the lab at 332 W. Commerce, 2nd floor, Suite 201, and be prepared to pay for the test(s) at that time.
5. My neighbor has sewage running from their property onto mine, whom do I call?
If you live in the City of San Antonio, please call 311, and if it is a sewer line break, please also contact SAWS at 210-704-7297. If the issue is taking place in Bexar County, please call Bexar County Public Works at 210-335-6700.
6. Sewage backed up into my apartment, whom do I call?
First, contact your apartment complex manager. If the manager is unresponsive, call 311.
7. I was driving down the road and saw some illegal dumping, whom do I call to report the incident?
If the illegal dumping was located in the City limits please call 311. If the issue is taking place in Bexar County please contact Bexar County Public Works at 210-335-6700.
OTHER USEFUL LINKS:
Questions on septic systems or illegal dumping in Bexar County:
www.co.bexar.tx.us
Questions on water quality of Bexar County:
http://www.bexarmet.org/
Questions on State environmental health issues:
http://www.tceq.state.tx.us/
Questions on San Antonio water quality and sewage:
http://www.saws.org/
Questions on Health and Safety Codes and Swimming Pool Codes: http://www.dshs.state.tx.us/poolspa/default.shtm
Questions concerning the San Antonio River basin:
http://www.sara-tx.org/
Questions concerning National Disaster relief:
http://www.bt.cdc.gov/
http://www.fema.gov/
