CTO
Hugh Miller - Chief Technology Officer
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Chief Technology Officer - Hugh Miller
Hugh Miller joined the City of San Antonio in July, 2004, after tenure at Priceline.com and the San Antonio Water System. He has spent most of his career in information technology leadership in several places throughout the country. Serving as the Chief Technology Officer and Director of the Information Technology Services Department (ITSD), Mr. Miller is responsible for providing information technology (IT) services to all City of San Antonio departments on a daily basis. ITSD also provides leadership, vision and support for all technology functions throughout the City organization.
In addition, Mr. Miller is accountable for a large technology operation which provides technical business services for over 400 City locations with over 2000 pieces network equipment, 300 virtual and physical servers, approximately 7,500 personal computers, more than 7,000 phones, over 450TB of SAN storage and over 800 database instances. The department also provides wireless services including 5,300 radios, 2,000 wireless data terminals and 1,700 cellular phones. His IT department oversees the large SAP system and staff, all Public Safety and Court systems along with all City business systems. Mr. Miller oversees 240 IT employees who deliver all of the technology services necessary to run the City of San Antonio.
Mr. Miller has overseen the redesigning and rebuilding of all the voice and data networks, most of the business systems, redundant datacenters and the IT service catalog. He worked with the City's energy company to build a fiber optic wide area network spanning throughout San Antonio. Additionally, he and his staff helped the Library department deploy an award winning public wireless network that runs in all of the library branches and have deployed wireless throughout most City offices and the Riverwalk. He has helped ITSD begin implementing best practices through the utilization of Information Technology Infrastructure Library and by building a service-based technology organization. Mr. Miller has been involved in renegotiating several of the technology contracts for the City and has saved the organization a substantial amount of money through these negotiations.
On December 10, 2007, Hugh's hard work and leadership was honored by being selected as one of Computerworld's Premier 100 IT Leaders for 2008. Computerworld's Premier 100 IT Leaders Awards Program honors executives who show exemplary technology leadership in resolving pressing business problems. Mr. Miller sits on several organizations' advisory boards and has been asked to speak at many conferences throughout the US.
Historical SnapshotAlmost every aspect of COSA's IT needed to be modernized.
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Historical Accomplishments
Established trust amongst the organization |