SAN ANTONIO (Aug. 20, 2014) – Residents in San Antonio increased their satisfaction approval rating of the City’s quality of service delivery according to the 2014 community-wide survey results. The City of San Antonio conducted its fourth community-wide survey since 2008 through an independent consultant, ETC Institute, and the results indicate the City continues to move in a positive direction.
The percentage of residents who rated the overall quality of City services as “excellent” or “good” increased from 66 percent in 2008 to 70 percent in 2014. The City’s overall satisfaction rating is higher than several other large cities in Texas, including Austin (63 percent), Dallas (61 percent), Fort Worth (58 percent) and Houston (49 percent). In comparison to overall satisfaction levels for several cities across the nation, the City’s rating is higher than municipalities that include: Las Vegas (68 percent), Oklahoma City (66 percent), Kansas City (55 percent), Seattle (51 percent), Boston (46 percent), New York City (37 percent) and San Francisco (34 percent).
San Antonio residents were asked to rate their satisfaction level with major City service areas, and they were also asked for their perception of the community. Residents provided their input on City budget priorities. Those individual surveyed were also asked for their level of awareness of the City’s Pre-K 4 SA early childhood education program, and whether they support City public safety personnel contributing to the cost of healthcare benefits as other City employees.
The survey was administered in both English and Spanish to a random sample of 1,006 residents by traditional land lines and cell phone numbers.
“The results of the community survey indicate that the City is continuing to make improvements in service delivery for the residents of San Antonio,” said City Manager Sheryl Sculley. “It’s also important for us to know which City services are major priorities for residents, like street maintenance. Our goal is to provide high quality services to the community every day. We use the survey results to identify areas which we can improve.”
The major services that residents indicated are most important for the City to provide were police safety services, street maintenance, new sidewalks, flood prevention, drainage facilities and social services.
The major categories of City services that had the highest overall levels of satisfaction were: Public library services (91 percent satisfied or very satisfied), Fire services (91 percent satisfied or very satisfied), the San Antonio International Airport (81 percent satisfied or very satisfied), the 3-1-1- Call Center (81 percent satisfied or very satisfied) and Solid Waste services (81 percent satisfied or very satisfied).
Significant improvements (excellent or good ratings) from 2012 in City services included quality of services provided to disabled persons (18 percent increase), how well the City provides residents with information in English and Spanish (9 percent increase), satisfaction with the quality of the 3-1-1 Call Center (4 percent increase), services for seniors (4 percent increase), the San Antonio International Airport (3 percent increase) and public library services (3 percent increase).
Compared to the results of a national survey that was administered by ETC Institute during April 2013 to residents living in U.S. cities with populations of more than 250,000, San Antonio ranked at or above average in all of the City services categories assessed, and satisfaction with the overall quality of City services rated 22 percent above the national average. When compared to other large Texas cities, San Antonio’s satisfaction ratings were highest in 5 of the 8 major City services assessed.
The survey results also indicated areas in which the City can improve. The City services that decreased significantly from 2012 included resident satisfaction with Animal Care Services (7 percent decrease), Code Enforcement (7 percent decrease), the quality of street maintenance, new sidewalks, flood prevention and drainage facilities (5 percent decrease), and resident satisfaction with the quality of Development Services (5 percent decrease).
Community awareness of the Pre-K 4 SA program was also measured and 78 percent of residents surveyed indicated that they are knowledgeable of the early childhood program. The survey results also indicate that 70 percent of residents surveyed do support public safety personnel contributing to healthcare benefits like other City employees.
City departments will utilize the survey results to address any needed improvements in City services and enhance services rated highly by residents. The 2014 survey results were also benchmarked against the 2012 and 2008 City Community Survey results, which provide City departments with six years of important service delivery rating trends that will assist in identifying service delivery improvement areas.
To view the complete 2014 Community Survey results, visit the City’s website at sanantonio.gov. Residents can also view a copy at any of the City’s branch libraries beginning this weekend. For information call 210-207-7234.
Contact: Di Galvan / 210-207-7234, firstname.lastname@example.org
Lorraine Pulido / 210-207-4494, email@example.com