Physical AddressFrost Bank Towers
100 Houston St., Suite 1800
San Antonio, TX 78205
Office of Risk Management
PO Box 839966
San Antonio, TX 78283-3966
Monday - Friday, 7:45 a.m. - 4:30 p.m. CST
Click on the “Claim Form” link and follow the directions on the form. All claims against the City must originate from the City Clerk’s office.
The City’s Office of Risk Management will retrieve your Claim Form, enter it into our system, and assign it to a General Liability Claims Adjuster, who will investigate and evaluate your claim. You will receive a call from the General Liability Claims Adjuster within 5-7 days of filing a claim.
All accidents involving City vehicles, whether on duty or not, must be reported to the police and your supervisor immediately.
If you are driving your personal vehicle, show the police your personal insurance card. If you are driving a City vehicle, show the police the self-insured information card located in the glove compartment.
You are required to report your injury or accident to your immediate supervisor as soon as possible.
You have the right to choose any doctor who will accept Workers’ Compensation. We encourage all employees to seek medical treatment through the City’s Employee Health & Wellness Center. This is a fully staffed medical facility that serves employees of the City of San Antonio only.
You may contact the City’s third-party administrator, TRISTAR Risk Management Services, at 210.404.0400.
This is a state-funded Agency. Their responsibilities are to:
The Texas Department of Insurance, Division of Workers’ Compensation
has a local office at 9514 Console Drive, Ste. 200, San Antonio, TX
78229. Their phone number is 210.593.0070.
Please call our Workers’ Compensation Fraud Hotline at 210.207.7555. You will remain anonymous.
Should you have any questions regarding claims, please contact:
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FAQs that may be of assistance outside the City’s normal business hours.
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