• Banner1

ACCESSIBILITY


A Fully Accessible Airport

San Antonio International works hard to make the travel experience easy and safe for all of its passengers. The airport is fully accessible to individuals with physical challenges, those traveling with infants and small children, the elderly and others with special needs. Please let us know if there is anything we can do to make your experience at SAT more comfortable.

San Antonio International (SAT) is designed for maximum accessibility, mobility, comfort, and convenience for all passengers and visitors. The airport follows ADA requirements and strives to provide facilities that enable everyone to move through the facility safely and efficiently.

SAT is accessible in the following ways: automatic doors, crosswalks, curb cuts, ramped access, level flooring, entrances, and elevators. Braille buttons are located in elevators and outside all doors/emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs, and public seating areas are accessible.

PARKING

Designated parking areas for drivers of vehicles displaying proper identification are available. There are ample disabled parking spaces in the Long Term and Hourly Garage. There are courtesy phones in the Long Term Parking Garage should patrons need assistance.

GROUND TRANSPORTATION

Travelers who will need ground transportation in wheelchair accessible vehicles from the Airport should make arrangements in advance of their arrival. The following Taxi Cab companies offer ADA services.

Shared Shuttle service is provided by GO Airport Shuttle. For more information, call 210.281.9900 or make a reservation.

WHEELCHAIR ASSISTANCE

Departing and arriving passengers can utilize wheelchair assistance provided by your Airline. Please contact your Airline to schedule assistance at no charge. To request wheelchair assistance after hours or for immediate needs call 210.207.3433. Courtesy phones are located throughout the terminal for your convenience.

SERVICE ANIMALS

Service animals are allowed in the terminal when accompanying their owners. There is a designated service animal relief area in Terminal B, the area is located adjacent to the West exit at the Baggage Claim area, near the Ground Transportation Center.

RESTROOMS

Family restrooms are located in Terminal A & B. In Terminal A, locations are on Level 1, across from the Baggage Claim Area and on Level 2 adjacent to Gate 12. In Terminal B, the family restrooms are located in the baggage claim area, in the gate concourse between gate 3/5 and 4/6. Each family restroom has changing stations and seating for adults and children.

Other men's and women's restrooms have three levels of accessible stalls: one with a sink and toilet, one that accommodates a wheelchair, and one equipped with side rails for assistance in sitting and standing.

LACTATION ROOM

Lactation Rooms are located at the Terminal A ticket lobby on Level 2, Gate A-16, and at the Terminal B food court.

DEAF LINK

Interpreting Services - Video Remote Interpreting for American Sign Language is available as needed.

TTY PHONES
  • The Airport is equipped with TTY phones. Locations are: Terminal A Ticket Counter Lobby and Gate Concourse, Terminal B Concourse Walkway.
  • All telephones have heightened transmission capabilities for the hearing impaired.
BAGGAGE CLAIM

The Airport Terminal Building is equipped with baggage belt start-up alarms and flashing light.

COMMENTS ABOUT ACCESSIBILITY AT THE AIRPORT

We hope the following information will help you plan your trip and provide a stress free start to your journey.

The San Antonio International Airport welcomes your comments and feedback about accessibility. Please send us your comments using our online Feedback. Reason for feedback field, please select "ADA Accessibility" from the pull-down menu and use the comment box to enter your feedback.

HELPFUL PHONE NUMBERS

Airport Information 210.207.3411
Airport Police 210.207.3433
Wheelchair Assistance 210.207.3433
Customer Service (M-F, 8 am - 4:30 pm) 210.207.3820

Copyright 2017 by City of San Antonio