Potholes

Office

  • Physical Address
  • Municipal Plaza Building
    114 W. Commerce, 6th Floor
    San Antonio, TX 78205   
  • Mailing Address
  • P.O. Box 839966
    San Antonio, TX 78283-3966
  • Phone
  • 210.207.8022

Staff

  • Mike Frisbie, P.E.
    Director and City Engineer
  • Anthony Chukwudolue, P.E.
    Assistant Director
  • Razi Hosseini, P.E.
    Assistant Director
  • Christie Chapman
    Assistant Director
  • Arthur Reinhardt, P.E., C.F.M.
    Assistant Director
  • Nefi Garza, P.E.
    Assistant Director
  • Paul Berry
    Chief Communications Officer
See a pothole? Call 311

Background

The City’s Pothole Repair Program, managed by the Transportation & Capital Improvements Department, (TCI) has gone through many changes over the last couple of years that has led to improvements in customer service, increased productivity, and reduced operational costs. While the management team is still working to drive process changes and refinements, the changes made to date are note-worthy.

In Fiscal Year 2017 (October 1, 2016 to September 30, 2017), our Pothole Patrol crews repaired over 75,000 potholes, a 155% increase from 2015! Of the 75,000 potholes reported in Fiscal Year 2017, only 15 percent were actually reported by residents.

We are ready to serve you fast and efficiently, but we need your help! You drive, walk and ride on our streets each day. Help us keep our roadways free of potholes; report them to 311 as soon as you find them! The more potholes you report, the more potholes we can repair.

  FY 2015 FY 2016 FY 2017
Total Calls 12,109 12,147 11,268
Potholes Repaired 29,401 57,679 75,127

Stats

  • Pothole repair is a popular service requested by YOU and fellow San Antonio residents via 311.
  • The City of San Antonio’s Pothole Repair Program consists of 16 crews.
  • Crews are divided equally between four service centers that are located in each quadrant (Northeast, Northwest, Southeast, and Southwest) of the City.
  • A pothole is considered 3x3 feet or smaller in size. A pavement repair is larger than 3x3 feet. 
  • Pavement repairs are referred to investigators, who will evaluate the street damage and recommend a repair solution.  Estimated time-frame for these repairs is sixty (60) business days. However, the initial investigation will be completed within 10 days of the request being made.  
  • Calls for pothole repairs are received from citizen requests through the City’s 311 system and are automatically assigned through the customer service system to their respective areas.
  • Since the beginning of Fiscal Year 2018 (October 1, 2017 through February 2018), our Pothole Patrol crews have repaired 25,680 potholes!