• Physical Address
  • Municipal Plaza Building
    114 W. Commerce, 6th Floor
    San Antonio, TX 78205   
  • Mailing Address
  • P.O. Box 839966
    San Antonio, TX 78283-3966
  • Phone
  • 210.207.8022


  • Mike Frisbie, P.E.
    Director and City Engineer
  • Anthony Chukwudolue, P.E.
    Assistant Director
  • Razi Hosseini, P.E.
    Assistant Director
  • Christie Chapman
    Interim Assistant Director
  • Arthur Reinhardt, P.E., C.F.M.
    Assistant Director

As roadways expand and contract during various climates throughout the year, hairline cracks begin to form along our City streets. When rain occurs, water seeps into the cracks and the water penetrates to the sub-base layers of a street. After various rain events, the water will begin to wash out the layers of stone and dirt supporting the surface layer. As vehicles pass over our streets, the street surface begins to weaken and will eventually begin to collapse and crumble forming a pothole.

How Potholes Form (English) (PDF)
Cómo se forman los baches (Español) (PDF)

Potholes are collapsed areas within the roadway that do not exceed 3 feet by 3 feet. The City’s goal is to repair all reported potholes within 48 hours or two business days. Areas of collapsed pavement that exceed this size are not considered a pothole, but instead are in need of a base and pavement repair. This type of maintenance requires different maintenance equipment than that required to repair a pothole and has a 90-day service window. Each base and pavement repair is investigated by City staff prior to scheduling this type of repair for service.

To report a pothole, please call 311 or make a report online through City Connect – Online Services.