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Contact Us
E-Mail:
Office of Management
& Budget
P.O. Box 839966
San Antonio, Texas
78283-3966
Phone: (210) 207-8360
FAX: (210) 207-4144
Innovation & Reform
| Innovation & Reform staff are responsible for improving the efficiency and effectiveness of operations City-wide, with priority areas identified by the City Manager. Staff partners with client departments to provide consulting services through the assessment, implementation, and evaluation of public and private sector best practice innovations. In addition, they manage high quality internal and external reviews to improve accountability and service delivery. |
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Consulting services provided:• Business Process Analysis• Best Practice Research • Benchmarking • Alternative Services Delivery Studies • Staffing Studies • Organizational Transition Planning |
General Work Outline |
FY 2010 Work Plan & |
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1. Develop project scope and objectives with Departmental
input 2. Conduct research to identify possible solutions, including: • Staff interviews • Peer city survey • Business process observations and documentation • On site visits to appropriate facilities • Applicable performance measure or other data review 3. Provide Department with Draft Report and Recommendations and obtain feedback 4. Provide Department with Final Report and Recommendations |
 FY 2010 Innovation & Reform Work Plan FY 2010 Work Plan Presentation  Fleet Environmental Acquisition Policy Presentation  Senior Center Comprehensive Review Presentation |
Resource Information |
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Government Finance Officers' Association (GFOA) http://www.gfoa.org Professional association of state/provincial and local government finance officers in the United States and Canada. International City/County Management Association (ICMA) http://www.icma.org ICMA provides considerable support on performance measurement to local governments. ICMA also maintains the Center for Performance Measurement (CPM) to which over 130 jurisdictions nationwide belong and systematically benchmark performance in a number of service areas annually. National Association of Counties (NACo) http://www.naco.org This site often contains articles related to improvements in local government and performance measurement. The website also has a feature called Model County Programs that allows users to search a database of innovative county government programs throughout the United States. National League of Cities http://www.nlc.org Resource and advocate organization for more than 1,600 member cities and towns and 49 state municipal leagues. Association of Local Government Auditors http://www.governmentauditors.org Professional association committed to supporting and improving local government auditing through advocacy, collaboration, education and training The Texas State Auditor's Office http://www.sao.state.tx.us/Resources The Texas State Auditor's Office has developed a Guide to Performance Measurement, a resource which explains the importance of performance measures within the Strategic Planning and Budgeting cycle. It also provides detail on how agencies can establish adequate internal controls in measurement systems in order to assist them in reporting accurate information. |
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