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Mailing Address

P.O. Box 839966
San Antonio, Texas
78283-3966

Office Location

1400 South Flores
San Antonio, Texas 78204

Request for Code Services

Residents: 311
Outside: (210) 207 6000

Office Phone Numbers

Phone: (210) 207 7881
FAX: (210) 207 7914

Training and Education

Code Ranger Program

Departmental Publications & Documents

City Training Opportunities
Planning and Community Development Citizen Academy
Click here to request a presentation from a Code Enforcement Officer or call Training Officer Albert Mora at (210) 207-4453.

Enforcement of Other City Codes
City's Development Services Department - New Development
Animal Care Services Department - Animal Laws
Health Department - Environmental Issues and Hazards

Links to Other Information
Department of Community Initiatives - Fair Housing Program
International Code Council (ICC)
City of San Antonio Code of Ordinances (Municode)
Bexar County Appraisal District (BCAD)
The Code Enforcement Association of Texas (CEAT)
American Association of Code Enforcement (AACE)
Bexar County Resolution Center

Code Vignettes - More to Come
Front Yard Parking

General Complaint-Driven Code Inspection Process

1. Complaints may be submitted using the 311 system or the online reporting process.

2. Reports may be anonymous or a name and contact method can be left if the complainant wishes to make contact with the area officer.

3. The officer must perform his or her initial inspection in accordance with the Department’s required response time (Service Level Agreement or SLA).

4. The officer conducts an inspection for the complaint and any other visible violations in plain sight and documents them with photos.

5. An attempt to contact the occupant of the property is conducted in order to issue a notice in person.  If no one is available a notice is sent to the property owner by certified or first class mail depending on the ordinance requirement.

6. After the required compliance expiration date has elapsed, a second inspection is conducted to check for status. 

7. If the violations have been removed the case is closed.   If the violations remain and no contact with the tenant or owner has been made, the officer may file a criminal case in Municipal Court.

8. If an officer is able to make contact with the tenant or owner and a plan to comply is presented, the officer can work with the person to reach compliance in a timely manner.