Customer Testimonials

The purpose of the page is to list customer appreciation, testimony, and feedback.

  • 2014
  • 2013
  • 2012
  Date Customer Testimony
  06/13/2014 Tony Lucero, Converse Tx. The Passport Division is superb! Nights’ Day difference as opposed to the Post Office. Please keep up the great work and great attitudes, thank you so much!
  06/12/2014 Unknown Denice Trevino was very helpful! She answered all my questions in a very friendly and courteous manner. This is definitely the place I will recommend to anyone needing a passport.
  3/30/2014 Virginia Van Cleave, San Antonio You are a miracle worker! The passport I went an ordered on March 17th came back already today March 29th. It was not expedited, but your magic touch is all it took. Now I need to schedule a trip! THANK YOU! Viva Fiesta!!
  01/28/2014 Amy Patterson, San Antonio The Vital Records Division is very efficient.
  01/28/2014 Christopher Chapman, San Antonio Thank you! Great, friendly, and wonderful experience (Vital Records Division)
  01/28/2014 Desiree, San Antonio Great service, Rose Ann was very helpful
  01/24/2014 Tabatha Omlid, San Antonio Very helpful and corrected errors from another office which saved us time from having to drive all the way up to Austin.
  1/20/2014 Esther Ruiz, San Antonio Rose went the extra mile for us by persuading us to complete the form instead of returning back later. Roland made us feel relaxed and fixed our mistakes. He was friendly and very efficient.
  1/07/2014 Alicia Walker, San Antonio Excellent customer service, staff was professional, courteous, much better than U.S.P.S.
  Date Customer Testimony
  11/27/2013 Michelle Gonzales, San Antonio Thank you Gus! Great service and very knowledgeable.
  11/27/2013 Mayumi Netz, San Antonio Jacquelyn is awesome, great customer service.
  11/26/2013 Mary Esther Bernal, San Antonio Excellent presentation by the City Clerk, Leticia M. Vacek and her assistant. The City of San Antonio is to be commended for having this service provided by the City Clerk's Office.
  11/26/2013 Virginia Van Cleve, San Antonio I thought it was creative to add new revenue sources in your office.
  11/25/2013 Lizabeth Trujillo, San Antonio Excellent and quick Passport Service and the clerk was very respectful.
  11/08/2013 Marco Jimenez, San Antonio Staff was very helpful and friendly.
  11/08/2013 Molly Santos, Laredo TX Denice Trevino and Amy Doege were very nice, pleasant, and competent employees.
  11/08/2013 Esteban, San Antonio I did not expect the passport service to be so fast and courteous, awesome staff.
  11/8/2013 Hernandez Family, San Antonio Rose, thank you so much for being so helpful, outstanding service.
  09/21/2013 Nancy McLarry, President Genealogical Society of Kendall County

The Municipal Archives & Records Presentation to the Genealogical Society of Kendall County was very interesting-loved it.  Leticia M. Vacek, City Clerk was a guest speaker at the Genealogical Society of Kendall County Meeting. Leticia presented a Powerpoint on the Maintenance and Preservation of Records.

  09/09/2013 Janice Tarango, San Antonio Rose was very nice and knowledgeable. She made our experience a positive one, thank you!
  08/29/2013 Raymond Gonzales Jr., San Antonio I had a great experience with the Passport Division, I like their knowledge, speed, and kindness.
  Date Customer Testimony
  08/4/2012 Frank Perry, San Antonio I cannot adequately express Eleanor's and my delight to have met and spent the time with you two wonderful public servants today (Leticia M. Vacek, City Clerk and Tina J. Flores, Assistant City Clerk). You are making a significant mark on the quality of our fantastically historic city. It is so refreshing to have "discovered" you today. If you have a need for anything I can do voluntarily to assist, please feel free to call on me.
  03/05/2012 Chris Weaving, Sheffield, Yorkshire, UK The maps you provided are absolutely beautiful, thank you.
  02/09/2012 Craig Poole, Omaha, NE Thank you ever so much, I made the connection to our family, James is a 6th cousin 2 times removed, and it has made a lot of family members happy....Thank you!! The information provided was for Mayor J. Edwin Kuyendall.
  01/17/2012 Jerry Turner, Fort Worth Tx Thank you so much for your assistance in researching my distant relatives living in Bexar County. You gave me the "know how" to use the data available on-line. Thank for your special tour of the Municipal Archives & Records Facility and thanks for your dedication to preserving history for future generations.
Event Date Organization
  Presentation/Tour 9/17/2011 Hispanic Women’s Network, San Antonio Chapter
  Presentation/Tour 7/20/2011 Texas Society of Professional Surveyors
  Presentation/Tour 7/14/2011 Los Bexarenos
  Presentation/Tour 6/28/2011 Councilmembers Bernal (1); David Medina & Staff (7)
  Presentation/Tour 6/20/2011 Councilmember Soules (10)
  Tour 6/14/2011 Bexar County Judge Nelson Wolff and Tracy Wolff
  Tour 5/25/2011 Office of Historic Preservation (OHP)
  Tour 5/24/2011 Brian Behnken Professor at Iowa State University, author of two books on race relations in Texas
  Tour 4/20/2011 Daughters of the Republic of Texas (DRT) - Martha Utterback
  Presentation/Tour 4/5/2011 Professional Tour Guide Association
  Tour 3/4/2011 Todd Hansen, visited from California, author The Alamo Reader: A Study in History
  Tour 1/12/2011 Sarah Reveley and Erin Bowman
Event Date Organization
  Tour 12/07/2010 Conservation Society Board of Directors, Rollette Schreckenghost, Linda Hardberger
  Presentation/Tour 11/29/2010 The Tour Guide Association Claudine Lloyd
  Tour 10/8/2010 Iris with CASO
  Tour 9/10/2010 San Antonio Regional Archivists Association (SARA)
  Tour 8/25/2010 Alamo Chapter-TMCA, Inc.
  Tour 7/16/2010 Fire Department Historian - Hector Cardenas
  Tour 7/7/2010 Center for Archaeological Research, UTSA - Steve Tomka, Director
  Tour 4/13/2010 Texas Workforce Commission
  Tour 4/8/2010 University of Texas San Antonio (UTSA) - David Johnson, Professor
  Tour 4/8/2010 Records Retention Training - Department Record Liaisons
  Tour 4/6/2010 Bexar County Archives Alfred Rodriguez
  Presentation/Tour 4/5/2010 Bexar County Historical Commission and Bexar County Commissioner Tommy Adkisson
  Tour 2/24/2010 San Antonio Water Systems (SAWS) - Dora Martinez and Kim
  Tour 2/3/2010 Mayor Julián Castro
  Tour 2/1/2010 University of Incarnate Word - Tim Draves
  Tour 1/29/2010 Ed Gaida author of Sidewalks of San Antonio and Just for Fun Jimmy Johnson's Playland Park
  Presentation/Tour 1/22/2010 Mayor Castro staff Robbie/Jaime/Sarah/Manoj
  Presentation/Tour 1/16/2010 The Friends of Texana/Genealogy
  Tour 1/13/2010 San Antonio Public Library - Frank Faulkner
Event Date Organization
  Tour 12/17/2009 Commissioner Martha Doty Freeman, Appointed by Governor Rick Perry to the Texas State Library and Archives Commission
  Tour 11/16/2009 Maverick Land Surveying - President Daniel Snell
  Tour 11/10/2009 Post, Buckley, Schuh, & Jernigan Inc (PBS&J) - Marine Brown
  Tour 11/4/2009 San Antonio Conservation Society (SACS) - Rollette Schreckenghost and Maria Pfeiffer
  Tour 10/27/2009 San Antonio Water Systems (SAWS) - Dora Martinez & Staff
  Tour 10/23/2009 Office of Historic Preservation Shanon Peterson - Wasielewski
  Tour 10/21/2009 University Health Systems
  Tour 10/20/2009 Bexar County Sherriff Juvenile division - Chief Roger Dovalina, Lt Joseph Perez, Ralph Serrano
  Presentation/Tour 10/8/2009 Texas Municipal Clerks Certification Program (TMCCP) Graduate Institute - Peggy Burnside
  Presentation/Tour 9/25/2009 Texas Municipal Clerks Association: Alamo Chapter President & Board; Trish Ervin - 2009 President
  Tour 8/18/2009 Norma Rodriguez City Clerk Emeritus
  Presentation/Tour 7/23/2009 Councilmember Ray Lopez District 6 and Staff
  Tour 7/15/2009 Office Depot
  Presentation/Tour 7/10/2009 Councilwoman Taylor District 2 and Staff
  Tour 7/10/2009 COSA Purchasing & General Services - Guillermo Castoreno
  Presentation/Tour 7/9/2009 Councilmember Williams District 8 and Staff
  Tour 7/8/2009 Councilmember David Medína District 5 and Staff
  Tour 7/7/2009 Councilmember Elisa Chan District 9 and Staff
  Tour 6/16/2009 San Antonio Water Systems (SAWS) - Dora Martinez and John Palomo
  Presentation/Tour 5/22/2009 Texas Municipal Clerks Association (TMCA) - Alamo Chapter Board
Event Date Organization
  Tour 12/19/2008 Iron Mountain - Mary Castillo
  Tour 7/1/2008 Denny Lowe, IBM
  Presentation/Tour 3/31/2008 Councilmember Diane Cibrian District 8 and Staff
  Presentation/Tour 2/19/2008 Councilmember Ramos District 3 and Staff