| REGISTER A COMPLAINT |
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There are several avenues you can take to voice your opinion or register a complaint with our department. |
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Phone |
Online | Walk-In |
| Phone Call 311. 311 is a simple, easy-to-remember telephone number which connects our citizens with specially-trained customer service representatives. They are ready to help you with your City service requests...CALL 311! |
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How does 311 work?
When you dial 311, a Customer Service Representative will answer your call. You will
be asked for detailed information regarding your request. This information is immediately
sent to the appropriate City department for action. 311 Customer Service Representatives
understand the importance of providing quality customer service the first time you call.
E-mail
All email complaints should be forwarded
to Lilly Guzman, Citizen Action Officer.
The email should include the address of the property in question and a brief description
of the concern (i.e., type of violation). Also note if you would like feedback in
reference to the matter.
Citizen Service Request
Register Your Complaint
Online!
The citizen service request system is an
online data base that will log your complaint with the department. The complaint is
then processed accordingly.
Walk Ins & Mail
You may also register your complaint by
simply walking into our downtown location and speaking with a representative of our
department. Or sending mail to the following address:
| Walk-In: | Mail to: |
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1400 S. Flores San Antonio, Texas 78204 |
Department of Code Compliance Attn: Lilly Guzman PO Box 839966 San Antonio, Texas 78283 |