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Contact Us
E-Mail:
Customer Service Department
Phone:
210.207.6000
easy to remember - specially-trained customer service representatives
311 Call Center
Information & Service Requests - By Phone
Just dial 3-1-1
(outside city limits dial 210.207.6000)
Everyday, including holidays
7:00 a.m. to 11:00 p.m.
Service Requests - Online
Want
to make your request online
instead of using a phone?
Try City Connect - Online Services.
Everyday, Anytime
Information & Service Requests - TTY users
Please contact Texas Relay by dialing 7-1-1 or dial the Texas Relay number: 1-800-RELAY TX (735-2989) to contact our 311 call center.
Everyday, including holidays
7:00 a.m. to 11:00 p.m.
311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to help you with your City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests. Just dial 3-1-1 or call 210.207.6000.
Customer satisfaction is important. 311 provides access to customer service assistance 7:00am to 11:00pm Monday through Sunday, including all holidays. 311 customer service representatives are knowledgeable and friendly and ready to help!
- 311 is the City's "customer first" answer to handling your non-emergency calls
- 311 customer service representatives understand the importance of providing quality customer service the first time you call.
- When you dial 311, you'll be asked for detailed information regarding your request. This information is immediately sent to the appropriate City department for action
- 311 can reduce the number of non-emergency calls to 911 and allows emergency personnel to focus on more critical, urgent calls.
