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The members of the Plans & Permits Section’s
Customer Assistance Team are typically the first city associates
that you will meet when entering the Cliff Morton Development
and Business Services Center at 1901 S. Alamo when applying for
a permit or when asking for information. Our mission is to serve
the public with better than expected customer service by
effectively facilitating the development process while
protecting the health, safety, and public welfare of the
community. Our department goals and objectives are as follows:
• Protect the health, safety, and quality of life of the citizens of San Antonio.
• Improve cycle time for permits
• Ensure consistency and quality of reviews and inspections
• Enhance customer service philosophy to facilitate the development process
The Customer Assistance Team consists of the following staff elements: Greet and Assist, Completeness and Assignment Review (CAR) and Plans Management (see
Business Assistance Center organization chart).
Greet and Assist
When you enter our building, you will be in our Business Assistance Center and will be greeted at our front counter by the Greet and Assist staff. They will welcome you, listen to you and help guide you to the proper areas/services within the building or to other agencies outside the building in order to facilitate your needs. The staff will be able to provide forms and applications, documents on frequently asked questions, information bulletins, assistance with the public computers, phones, copies of the fee schedule, and most importantly a numbered ticket for your service at one of the service counters to help you. We will strive to make your visit with us a pleasant and rewarding one. You may email the Greet and Assist staff at
dsdfrontcounter@sanantonio.gov .
Completeness and Assignment Review
The Completeness and Assignment Review (CAR) staff provide one-stop service for those customers seeking commercial permits that require submittal of detailed plans for review and approval prior to issuance of permits. Upon submittal, plans are reviewed by CAR staff for completeness and then assigned/routed to appropriate City review agencies for technical review and approval. For a complete description of CAR and how to submit for commercial review, please go to the following page: (CAR website) You may email the CAR staff at
commercialpermits@sanantonio.gov.
Plans Management
The Plans Management staff maintains all commercial plans through the review stage, permitting stage, and storage stage. Accurate storage and timely plans retrieval is the primary goal of our staff. The staff maintains residential plans for 90 days from the permitting stage and then transfers those plans to the Bexar County Appraisal District for storage of 1 year. The staff also does research for stored plans at our Municipal Records Facility and Bexar County, restamps of permitted plans, and the facilitation of reproduction (if allowed) of plans. You may email the Plans Management staff at
plansmanagement@sanatonio.gov.
For additional organization charts in the Customer Assistance Team’s chain-of-command please see Development Services Department, Building Development Division, Plans & Permits Section and Business Assistance Center.
Timely service is a high priority in the Plans and Permits Section. For additional information regarding the plans review services such as walk-through, counter plan review, preliminary plan review meetings, plan review by appointment and mail in plans, click here. You can also check your escrow balance here. You can also view your estimated fees at our fee calculator here.
For information on the top ten delays in plan review click
here.
A flow chart of the development process can be found
here.
Thank you for visiting our website. Should you have any questions, please contact us:
Customer Assistance Team
1901 S. Alamo
San Antonio, TX 78204
commercialintake@sanantonio.gov.
Greet & Assist staff:
Olivia Rodriguez 
Olivia Rodriguez
olivia.rodriguez@sanantonio.gov 207-8293
Ann Garcia 
Ann Garcia
ann.garcia@sanantonio.gov 207-5501
Plans Coordinator:
VACANT
CAR staff:
Mark Celestino 
Mark Celestino
mark.celestino@sanantonio.gov 207-0019
Alicia Castillo 
Alicia Castillo
alicia.castillo@sanantonio.gov 207-0018
Roland Garcia 
Roland Garcia
roland.garcia@sanantonio.gov 207-0017
Plans Management staff:
Roger Lopez 
Roger Lopez
roger.lopez@sanantonio.gov 207-5904
Vacant 207-0276
Development Services Specialist Supervisor:
Michael Dice 
Michael Dice
michael.dice@sanantonio.gov 207-0143
Simply beautiful.
So real, it's unreal. Or is it?
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and Permits Section
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