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| The Development Services Department is committed to protecting the health, safety and quality of life of the citizens of San Antonio, improving cycle times for permits, ensuring consistent and quality reviews and inspections, and enhancing our customer service philosophies to facilitate the development process. One of the key areas in our process improvement initiatives is our Secret Shopper Program. Our shoppers, members of the land development and building industry, share their experiences concerning our employees, processes and facilities.
In an effort to make positive changes to our methods and strategies, we ask our shoppers to help us evaluate the following areas: |
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Instructions, forms and useful links are listed below.
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Do you need paper copies of our feedback forms? In-Person Visit Form Telephone Shopping Form Website Shopping Form |
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Interested in becoming a Secret Shopper?
Please select your organization: If your organization is not listed, please
click here
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