If your lender has violated provisions of the ordinance, as listed below, for loans after January 1, 2013, you may file a Complaint (español). The complaint form must be printed, signed and notarized. The form and all supporting documentation should be submitted to: City of San Antonio Credit Access Business Administration, 111 Soledad St., Suite 400 San Antonio, TX 78205.
The information on this site is designed to provide you with information and a variety of resources to help you better understand choices that impact your personal finances.
- Credit Access Business does not have a current valid certificate of registration from the City of San Antonio;
- Provided payday loans greater than 20% of the borrower’s gross annual income or more than 70% of the vehicle value;
- Provided auto title loans more than 3% of the borrower’s gross annual income or more than 70% of the vehicle value;
- Provided loans greater than four installments or three rollovers or renewals;
- Provided installments or renewal which did not reduce the loan principal by 25%;
- Did not provide a contract written in a language the borrower could understand, or read in its entirety to any borrower who could not read;
- Did not provide to the borrower information on non-profit agencies that provide financial education and agencies with cash assistance programs and general information regarding extensions of consumer credit.