Public Utilities Division
Bill
Mattox, Jr. PE The Public Utilities Division of the Finance Department provides advice and assistance to the Mayor and City Council, in their exercise of regulatory oversight over City Public Service (CPS), the San Antonio Water System (SAWS), cable television companies and broadband communications companies operating within the city limits. Oversight over these entities includes making sure that they are in compliance with the provisions of franchise and license agreements, City Council Policies, state and federal laws and all rules and regulations established by state and federal agencies. This includes but is not limited to, the review and analysis of all rate filings, investigating consumer complaints regarding policies or services rendered, monitoring commission and franchise fee payments made to the City, and monitoring each company’s use of the City’s rights-of-way. Pursuant to Federal Communications Commission (FCC) cable TV rules and regulations, municipalities have limited regulatory authority over basic tier rates and equipment and installation charges. The Cable Complaint Line is (210) 207-7799. The Public Utilities Division also administers the City’s contracts for public telephone and default long distance service provided on City rights-of-way and at City facilities. The Public Utilities Division also monitors the utility expenses of all City Departments and provides assistance to each City department in budgeting and forecasting their utility expenses. The regulation of companies providing local phone and cable services is the responsibility of the Texas Public Utilities Commission (PUC) in Austin, Texas. Complaints against companies providing local phone service should be filed with the PUC at (512) 936-7120. The Federal Communications Commission (FCC) in Washington, DC regulates companies providing long distance service. The FCC’s number is (888) 225-5322.
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