Human Resources Department
FAQs

Contact HR Customer Service  

Mailing Address
P.O. Box 839966
San Antonio, TX 78283-3966

Physical Address
Riverview Towers Building
111 Soledad, Suite 100
San Antonio, TX 78205

Phone
210.207.8705

Hours
Monday - Friday
7:45 a.m. - 4:30 p.m.

Contact HR Customer Service Contact HR Customer Service

FAQs

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There are several ways to access the Career Center (Jobs) website: 

  • Computers are available in the lobby of the Human Resources Department for applicants to use. We are located in downtown San Antonio at 111 Soledad, Suite 100, and the computers are available from 8:00 a.m. to 4:30 p.m., Monday through Friday. 
  • You can also use the computers available at all of the San Antonio Public Libraries
  • Use a friend or family member's computer.

You will need an email address to complete your application. You can set up a free email account through Yahoo! Mail, Outlook, or Gmail. Please note: We do not endorse any particular email provider.

If you forgot your username and password or encounter technical problems while applying for a job online, please contact the Customer Support line at 1.877.204.4442 or 310.469.0515 (8:00 a.m. - 8:00 p.m., CST, Monday - Friday).

No. The old application system username and passwords were not transferred into the new application system. You must create a new applicant profile for use in this system. This is also a great opportunity for you to update your information (e.g. education, skills, and accomplishments).

You can attach your resume to your application, but you will still be required to complete the entire application. In the "Attachments" section of your employment application, click "Add Attachment(s)." In the "File Description" box, name your attachment (e.g. transcripts). Click the "Browse" button next to "File" to retrieve a file from your computer. Click "Upload."

Attachments can be submitted using the following file formats: Acrobat Portable Document Format (.pdf), Microsoft Excel Spreadsheet (.xls), or Microsoft Word Document (.doc).

Many job vacancies will include supplemental questions. These questions are used to gather job-related information about you and your education or work experience. If there are supplemental questions attached to a job vacancy, you will find them on the "Supplemental Questions" tab of the posting. These questions will also appear on the online application for the position. Your application will not be considered if you do not answer the supplemental questions.

Some job postings list the minimum and maximum salary for each job classification. This is the established salary range. If the position is in pay plan A or B, the majority of new hires will begin at "step" 0 and have the opportunity to move to the next step and associated pay range based on their annual performance evaluation. The maximum salary is what the employee will be paid once they have reached the final pay "step" assigned to their classification. 

While middle managers and executives have a minimum and maximum salary, these positions receive pay increases based upon periodic review of the individual employee's work performance. Under some special circumstances, new employees can be hired at a higher rate in the event that the labor market requirements or unique qualifications of a candidate for employment make it necessary.

Try closing your web browser and then opening it again. After you re-open the browser, delete your temporary internet files and cookies. To do this, on your browser's toolbar click Tools, then Internet Options. In the Temporary Internet Files section, click Delete Cookies and also Delete Files. After you have completed these tasks, you should be able to access the application.

Another solution to try is updating your web browser. The most current versions of Google Chrome, Firefox, and Internet Explorer are compatible with our application portal. 

If you are still having problems, contact your systems administrator or Internet service provider, as they may have a firewall installed that is preventing you from viewing our page.

Click on the job title for a full description of the position. If you want to apply for that job, just click the "Apply" button on the posting.

New job postings are added almost daily. Please note that the availability of each position is subject to change at any time.

No. We cannot accept applications after a position is no longer open for application. Please make note of the application closing date for each position you are applying for and make sure you submit your completed application on or before the closing date. Note that postings may close prior to the indicated closing date based on the volume of applications received.

You can change your contact information (name, address, contact information) at any time by logging in and editing your information. This will reflect on all of your future applications. You will not be able to change any information or attachments on the applications that have already been submitted.

Yes, we do not accept resumes or applications unless you are applying for a specific title that is currently open.

All online applications must be submitted no later than the closing date and time listed for that position. Refer to the job posting for any applicable closing dates. Applications received after the closing date will not be considered. Note that postings may close prior to the indicated closing date based on the volume of applications received.

Yes, you can use your web browser print function to print the application.

If you would like receive e-mail notifications of new job postings, complete a Job Interest Card and then click ‘Submit Request’. For the next 12 months after you submit this form, you will receive an email notification each time a position opens with City of San Antonio in that matches a category you have selected. We'll also send you a reminder email in 11 months to give you an opportunity at that time to extend your notifications for another year. To change the results, deselect and reselect the categories by using the Clear All Categories/Select All Categories links or by clicking on the check boxes.

Once you submit your application and agree to the conditions of application, you will receive a confirmation e-mail shortly thereafter.

Once applications are reviewed for minimum qualifications, you will receive an email indicating whether your application met minimum qualifications and will be referred to the hiring manager for review or that your application did not meet minimum qualifications.

External applicants (those applicants that are not regular Full-Time City Employees) must meet the minimum requirements of the job without substitution.

The time varies depending on the length of the selection process for each position. The hiring department will directly notify the applicants that they decide to interview (typically by phone).

The City of San Antonio is committed to protecting the community and individuals by taking affirmative steps to avoid hiring individuals who represent a risk to the City or community. The purpose of conducting background screening is to conduct a thorough search of an applicant's criminal history, employment records, professional and personal references, education, motor vehicle records, and drug usage. Other screenings may be conducted based the level of responsibility, access and requirements of the position or Department.

City of San Antonio
Human Resources Department
210.207.8705

Application FAQs

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To be considered for any of the available civilian part-time, full-time, or temporary positions with the City of San Antonio, you will need to complete the online application found at the Career Center. Once there, you will go through a series of confirmation screens and links in order to create an account. Please allow 30 minutes to create your account. You should have all documentation, such as your work history and resume, ready to input. There may also be other questionnaires to answer. Specific instructions regarding how to create an account and complete your application.

If you experience a problem or have any questions about the online process, call the Customer Support Help Desk at 1.877. 204.4442 or 310.469.0515 (8:00 a.m. - 8:00 p.m., CST, Monday - Friday).

There are several ways to access the Career Center

  • Computers are available in the lobby of the Human Resources Department for applicants to use. We are located in downtown San Antonio at 111 Soledad, Suite 100, and the computers are available from 8:00 a.m. to 4:30 p.m., Monday through Friday. 
  • You can also use the computers available at all of the San Antonio Public Libraries
  • Use a friend or family member's computer.

If you forgot your username and password or encounter technical problems while applying for a job online, please contact the Customer Support line at 1.877.204.4442 or 310.469.0515 (8:00 a.m. - 8:00 p.m., CST, Monday - Friday).

To check the status of your application, visit Career Center and click on the "Sign-In & Check Status" button to log into your account.

Once your application has been submitted, changes may not be made to that application; however, you may edit, update and/or make changes to your application before submitting it for any future positions.

Once a closing date has passed, applications will not be accepted or considered. Please continue to visit the website and apply for new positions as they become available. You may also want to complete a Job Interest Card.

If your qualifications meet those posted for the position, your information will be sent to the hiring authority/department for further review. 

If you do not qualify for a position that you have applied for, you will be notified. You can contact the Human Resources Analyst who sent you the notification by calling 210.207.8705.

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