Office of the Director
Elizabeth Braune, Director
Flor D. Garcia, Assistant Director
Nikki Ramos, Assistant Director
(210) 207-6506
Plans, directs, manages and oversees all activities and operations of the Human Resources Department.  Acts as primary point of contact for City Management and City Council.  Serves as Director of Fire Fighters and Police Officers Civil Service and Secretary to the Fire and Police Civil Service Commission and serves as Secretary to the Municipal Civil Service Commission.  Participates in collective bargaining negotiations and labor/management activities for non-uniformed employees.  Coordinates and manages all executive level vacancies with the City Manager’s Office.   

Classification and Compensation
Dan Williams, HR Administrator
(210) 207-8007
Conducts market research to determine competitiveness and employee equity through maintenance of a fair classification and compensation system in an effort to provide equitable compensation that attracts and retains competent, qualified employees at all levels.  Monitors and offers guidance in the administration of the Employee Performance and Development (EPDP) System, which better links employee performance with organization mission and goals.  Coordinates the City’s performance pay process. 
Other functions include: 
• Pay Plan Maintenance
• Classification Actions—Regrade, Reclass, In Lieu Of (ILO)
• Salary Adjustments—Salary Adjustment Increase (SAI), Exceptional Hire, High Class Pay, Special Assignment Pay
• Job Appraisal—Employee Performance Development Plan (EPDP)

Customer Service and Communications
Rosario Neaves, Customer Service and Communications Manager
(210) 207-2013
Coordinates access to a full range of benefit programs offered to City employees, retirees, the Mayor, City Council members, and eligible family members.  Responsible for education and customer service of the following programs: the self-funded indemnity health care plans, vision plan, dental plans, life insurance plan, Texas Municipal Retirement Program, Employee Assistance Program, Extended Sick Leave Program, deferred compensation and voluntary benefits coverage.  Facilitates and coordinates Open Enrollment briefings to educate employees, retirees, and their eligible family members on the annual benefits program options. Assists applicants with information regarding City of San Antonio employment opportunities and directs visitors to appropriate locations and resources. Coordinates open records requests and media inquiries for the department.

Employee Benefits (Plan Design & Administration)
Suzanne Levan, Employee Benefits Plan Administrator, (210) 207-4511
Jim Thomas, Employee Benefits Manager, (210) 207-8709
Evaluates and implements plan design and plan changes to control cost and offer a comprehensive benefit package to attract and retain employees.  Monitors contracts to ensure delivery of services and compliance with performance measures to include annual internal audits of Third Party Administrators (TPA). Performs medical bill audits and utilization review to contain claim expenses while coordinating patient care. Facilitates periodic benefits reviews, surveys, vendor reviews and request for proposals to maintain competitive programs and manages and monitors department-wide contracts. 

Employee and Labor Relations
Renee Frieda, HR Project Manager
(210) 207-4488
Coordinates and provides administrative support to the Consultation Ordinance Employee-Management Committee with the goal of increasing communication and understanding of the City’s personnel rules, policies and procedures.  Strives to ensure consistent application within the organization by assisting employees and supervisors in dealing with non-uniform labor relation issues at all levels.  Provides guidance regarding when employee associations such as SEIU, NAPE, SAPPOA, and AFSCME should be allowed to participate in meetings regarding employment actions/department procedures.  Attends all meetings with Department Directors/Assistant Directors and employee associations.  Attends at the HR Generalists request, other meetings with employee associations as needed.

Coordinates disciplinary hearings (suspensions/terminations) for non-uniformed employees appearing before the Municipal Civil Service Commission.  Supports the Municipal Civil Service Commission to include attending weekly meetings, scheduling hearings, preparing minutes and agendas, issuing subpoenas, and coordinating witnesses.  Supports the Police and Fire Civil Service Commission to include attending weekly meetings, conducting special projects, subpoenas, and recording of hearings.  Maintains all official Civil Service records and files.   Coordinates with the American Arbitration Association (AAA) to facilitate arbitration hearings and provides administrative support to include preparing minutes and agendas, scheduling appeal and arbitration hearings, issuing subpoenas, and coordinating witnesses.
Coordinates and administers Testing contracts for the development and validation of entrance and promotional testing of uniformed personnel, and conducts examinations in accordance with Civil Service requirements and collective bargaining agreements.  Provides coordination and administrative support to the Affirmative Action Advisory Committee.  Prepares updates of the City’s Affirmative Action Plan, special reports, and statistics and works with HR Generalists to provide assistance to City departments regarding affirmative action objectives.  Revises and updates Human Resources-related personnel rules and Administrative Directives to maximize organizational flexibility and effectiveness while ensuring compliance with applicable Federal, State and Local laws.

Employee Wellness
Michelle Thomas, Wellness Manager
(210) 207-2807
Provides a comprehensive Wellness Program to educate and train employees on health and wellness activities designed to improve overall employee health status through behavior change. Plans, organizes, promotes, and conducts annual events to inform employees about the City’s benefits program and wellness in the workplace and manages the Employee Assistance Program (EAP).  

Equal Employment Opportunity (EEO)
Homer Munguia, EEO Administrator
(210) 207-8424
Supports the City’s Equal Employment Opportunity efforts and directives to ensure the City maintains a policy of extending fair and impartial treatment to all of its current and former employees and applicants.  Conducts investigations of employee EEO complaints and partners with departments to resolve issues at the lowest possible level.  Provides EEO training to employees, supervisors, and managers. 

Fiscal Planning
Alston Moore, Fiscal Planning Manager
(210) 207-8078
Manages and coordinates departmental expenditures and budgetary allocations.  Reviews requests for payments and processes transactions to ensure timely and accurate payments.  Oversees the departmental budgetary process to include forecasting, reporting, and reconciliation.  Assists divisions in the development of budgetary performance measures and tracking of expenditures.   

Human Resources Department Services (HR Specialists / HR Generalists)
Norma Hemphill, Sr. HR Administrator, (210) 207-8012
Stephen Middleton, Sr. HR Administrator, (210) 207-8012
Noami Ramirez Campos, Interim Sr. HR Administrator, (210) 207-6047
Collaborates with and supports customer departments by providing expert consultative services and solutions regarding all aspects of human resources management, including employee relations, recruitment, compensation and benefits, employee development and workplace safety through the HR Generalist concept.  Ensures consistent application of processes associated with transactions related to applicant processing, training, personnel records, leave records, and other human resources related initiatives through the Human Resources Specialist concept.  Reviews, researches and prepares City Manager responses to employee grievances. 

Innovation & Reform
Natalie Balderrama, Organizational Performance Manager
(210) 207-0057
Partners with internal departments to provide consulting services through assessment, implementation, and evaluation of best practices through public and private sector innovations.  Implements and manages strategic city-wide planning processes while challenging the organization to improve accountability and service delivery to citizens.

Municipal Integrity
Richard Hernandez, Sr. Municipal Integrity Investigator
(210) 207-5038
Conducts internal and external reviews to improve accountability to citizens.  Conducts investigations of non-uniformed employee misconduct of alleged fraud, waste, and abuse of city resources.  Trains employees, supervisors, and managers on fraud prevention and awareness. 

Recruitment & Employee and Organizational Development
Brian Yeich, Sr. HR Administrator, (210) 207-7280
Charlotte Barrett, HR Administrator, (210) 207-8333
Facilitates the recruitment of qualified, competent individuals through coordination with educational institutions, targeted and city-wide job fairs, direct hiring opportunities and other specialized venues.  Schedules necessary appointments for applicants, such as pre-employment processing, drug testing and physical examinations.  Manages and oversees periodic background checks of employees in sensitive positions.  Provides temporary worker services to City departments on a charge back basis.  Monitors expenses and revenues, screens and hires temporary workers, and maintains applicant pool.  Audits processing procedures and required employment documentation.  Offers effective recruitment and support services to City Departments utilizing SAP HRIS, and support HR Generalists with recruitment strategies and staffing plans.  Provides training to hiring supervisors and managers as needed.
Coordinates and develops effective employee education and development initiatives, including customized training through the Alamo Community College District (ACCD) Interlocal Agreement and internal trainer efforts, to maintain a highly skilled and competent workforce. Develops specific leadership initiatives to build upon and improve management and supervisory practices, knowledge and skills through a comprehensive supervisory training program.  Administers the Language Skills Program to include coordination of language skills testing for both uniform and non-uniformed employees.  Coordinates, facilitates, plans, and oversees annual employee Banquet and Employee Celebration.  Facilitates and coordinates SA Star and At Your Service awards program and processes and distributes all service awards (i.e. certificates, service pins).  Administers the City’s Tuition Reimbursement and Train-the-Trainer programs. 

Risk Management (Worker’s Compensation / Liability / Safety)
Tina M. Southhard, Risk Manager, (210) 207-2045
Mike Garza, Assistant Risk Manager, (210) 207-7319
Cynthia Valdez, Assistant Risk Manager, (210) 207-2016
Administers the Workers’ Compensation Program to ensure the City’s compliance with applicable federal, state and local statutes and regulations dealing with employee injuries or illnesses in the course and scope of employment and monitoring the activities of the Third Party Administrator (TPA).  Coordinates and facilitates placement of employees released from worker’s comp into light duty/modified service and monitors employees participating in program.
Administers the City’s Self-Insured Liability Program to include assisting the City’s Claims Board and facilitating a litigation management process.  Coordinates the recovery of damages to City personnel, property or equipment from liable third parties and maintains placement of insurance coverage.  Maintains current property listings for insurance policies and provides services to all departments including department insurance inquiries, reviewing and approving certificates of insurance, reviewing departmental insurance requirements for contracts, Requests For Proposals (RFP’s), Requests For Qualifications (RFQ’s), and monitoring activities of Third Party Administrators (TPA).
Administers the City’s Safety program to eliminate, reduce or otherwise mitigate the City’s exposure to loss resulting from occupational injuries/illnesses, vehicle accidents, third party liability claims and property loss.  Evaluates methods to enhance integration of Safety and Loss Prevention efforts within departments and through departmental Safety Coordinators and Risk Management.  Provides quality safety and health education programs, both in formal classroom environments and within the work areas.  Manages and coordinates the City’s Random Drug Testing program for CDL drivers.