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Application FAQs

How do I apply?
To be considered for any of the available civilian part-time, full-time, or temporary positions with the City of San Antonio, you will need to complete the online application found at Once there, you will go through a series of confirmation screens and links in order to create an account. Please allow 30 minutes to create your account. You should have all documentation, such as your work history and resume, ready to input. There may also be other questionnaires to answer. If you experience a problem or have any questions about the online process, call the Customer Support Help Desk at 1-877-204-4442 or 310-469-0515 (8:00 a.m. - 8:00 p.m., CST, Monday - Friday).

What if I don't have access to a computer or the internet?
There are several ways to access
-Computers are available in the lobby of the Human Resources Department for applicants to use. We are located in downtown San Antonio at 111 Plaza de Armas, and the computers are available from 8:00 a.m. to 4:30 p.m., Monday through Friday.
-You can also use the computers available at all of the San Antonio Public Libraries and Community Link Centers.
-Use a friend or family member's computer.

Do I need an email address to complete the application? How do I get an email address?
You will need an email address to complete your application. You can set up a free email account through Yahoo! Mail, Hotmail, or Gmail. Please note: We do not endorse any particular email provider.

What if I forgot my username and password or encounter technical problems?
If you forgot your username and password or encounter technical problems while applying for a job online, please contact the Customer Support line at 1-877-204-4442 or 310-469-0515 (8:00 a.m. - 8:00 p.m., CST, Monday - Friday).

I had a profile under the old application system. Will I be able to use the same username and password for this system?
No. The old application system username and passwords were not transferred into the new application system. You must create a new applicant profile for use in this system. This is also a great opportunity for you to update your information (e.g. education, skills, and accomplishments).

How do I attach a resume and/or other required documents to my application?
You can attach your resume to your application, but you will still be required to complete the entire application. In the "Attachments" section of your employment application, click "Add Attachment(s)." In the "File Description" box, name your attachment (e.g. transcripts). Click the "Browse" button next to "File" to retrieve a file from your computer. Click "Upload."

Attachments can be submitted using the following file formats: Acrobat Portable Document Format (.pdf), Microsoft Excel Spreadsheet (.xls), or Microsoft Word Document (.doc).

What are Supplemental Questions, and how do I answer them?
Many job vacancies will include supplemental questions. These questions are used to gather job-related information about you and your education or work experience. If there are supplemental questions attached to a job vacancy, you will find them on the "Supplemental Questions" tab of the posting. These questions will also appear on the online application for the position. Your application will not be considered if you do not answer the supplemental questions.

What if I am interested in a position that is not currently on the City job list?
If you wish to be notified when certain positions become available, go to, the "Job Opportunities" section, click on the "Job Interest Cards" link on the left side of the screen and follow the online directions to create the notification.

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