Chief Technology Officer - Hugh Miller

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Hugh Miller joined the City of San Antonio in July, 2004, after tenure at Priceline.com and the San Antonio Water System. He has spent most of his career in information technology leadership in several places throughout the country. Serving as the Chief Technology Officer of the Information Technology Services Department (ITSD), Mr. Miller is responsible for providing IT services to all City of San Antonio departments on a daily basis. ITSD also provides leadership, vision, and support for all technology functions throughout the City organization.

In addition, Mr. Miller is accountable for a large technology operation which provides technical business services for over 400 City locations with over 4000 networking devices, 1200 virtual and physical servers, approximately 7,000 personal computers, more than 7,000 IP phones, over 3PB of SAN storage, and almost 1200 database instances. The department also provides wireless services including 8,600 radios, 3,000 wireless data terminals, and 2,500 mobile phones. His IT department oversees the City’s SAP system and staff, all Public Safety and Court systems, along with all City business systems. ITSD has 340 employees who deliver all of the technology services necessary to run the City of San Antonio.

Mr. Miller has directed the redesigning and rebuilding of all the voice and data networks, most of the business systems, redundant datacenters and the IT service catalog. He worked with the City’s energy company to build a fiber optic wide area network spanning throughout San Antonio. Additionally, he and his staff helped the Library department deploy an award winning public wireless network that runs in all of the library branches and have deployed one of the world’s larges wireless mesh networks. Mr. Miller has helped ITSD implement best practices through the utilization of Information Technology Infrastructure Library(ITIL) and by building a service-based technology organization.

On December 10, 2007, Hugh’s hard work and leadership was honored by being selected as one of Computerworld’s Premier 100 IT Leaders for 2008. His leadership has helped the City receive the top 10 U.S. Digital Cities Awarded by the Center for Digital Government for 2009 - 2011 and the 2011 Computerworld Honors Program for Emerging Technologies. Mr. Miller sits on several organizations’ advisory boards. He has been asked to speak at many conferences throughout the US and is an Honorary Commander for the 502nd Air Base Wing.

Education
Electrical Engineering – University Of Texas at San Antonio (1994-1997)
Computer Engineering – Iowa State University (1998-2000)
Graduate-level courses – University Of Texas San Antonio (2004)

Personal
Mr. Miller moved to San Antonio when he was eight years old and has spent most of his life in the Alamo city. He has worked throughout the country including California, Connecticut, and Iowa but he has always decided to move back ‘home’. He truly appreciates being able to work for the city that he loves. He enjoys competing while playing golf, basketball, baseball and softball.