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1. |
What is a pothole? |
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Please take a minute to look at the file below:
Getting to the bottom: How potholes form
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2. |
Whom do I call to get a pothole repaired? |
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Call 311 any time of the day or night. |
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3. |
How do I find out if my street is scheduled
for any repairs? |
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All street maintenance is scheduled in
advance for maximum efficiency of crews,
equipment, materials, and cost.
Please check the
Infrastructure Management
Program for projects to be completed during the current and upcoming fiscal years.
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4. |
What if my street isn’t scheduled for repairs but my street really needs some work? |
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Please call 311 or submit an
online service request. (Please request a call back if you would like the department to follow-up with you directly.) As part of the process, a customer service representative will confirm that the street is not currently scheduled on the IMP. The location will then be investigated by departmental staff to determine whether point repairs can be scheduled as part of “on demand” services or if more extensive repairs may be required. There are several programs available through which a street that is in need of repair can be addressed: the Neighborhood Action Mobility Program (NAMP); a re-prioritization of IMP scheduled streets based on the pavement condition rating of the street under investigation; and possible reconstruction through bond programs. The Public Works Department seeks to deliver exceptional service citizens can trust and is dedicated to ensuring that citizens’ concerns are addressed in a timely manner. |
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5. |
How can I get sidewalks constructed/repairs on my street? |
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Under the City Code, it is the responsibility of the adjacent property owner to
maintain and/or provide for sidewalks abutting their property. |
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6. |
When are the City crews going to complete the street repairs on my street? |
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The Street Maintenance Division has City staff and outside Contractors that maintain city streets. A notice is placed at each residence at least 24 hours before any maintenance work begins to inform the residents of the street maintenance to be done. The notice should have a beginning date and will also provide information on the type of work being done and how long the process takes. In many cases, there is minimal inconvenience to the public. The notice also provides a contact person and telephone number in case additional information is needed. |
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7. |
What about water ponding in front of my address? |
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Please call 311 and request an investigation of your street. Be sure to leave your contact information and we'll get back in touch with you after our investigation is complete. |