• Pre-order the report by calling the EMS Administrative Offices at (210) 207-7525 between 8:00 AM and 4:30 PM Central Standard Time (CST).
• Have the following information ready to give to the EMS Administrative Office:

  • Patient’s name.
  • Patient's date of birth.
  • Patient’s social security number.
  • Date, time, and location of the service.
  • Requestor’s name and contact information.
    
    
• FEES:
  SECTION 10. Sections 11-19 of the City Code of San Antonio, Texas
  The fees for duplicating and preparing records of the emergency medical services division of the fire department shall be that amount authorized to be charged by the provisions of Chapter 552 of the Texas Code.
  
  Effective November 12, 2012, the charges for reproduction and preparation of patient records are as follows:
  $15.00 per hour
  $ 6.00 notary fee
  .10 per page
  
  All checks should be made payable to the City of San Antonio.
  
  
• If picking up the report:

  • Reports can be picked up at the SAFD Headquarters building between 8:00AM and 4:30PM CST. Directions to SAFD Headquarters from Google.
  • If you are the patient listed on the report, you will need to show a picture ID.
  • If you are not the patient listed on the report, you will need to show either a valid “Power of Attorney” document or a signed Patient Authorization for Disclosure of Health Information (PDF) form.
• If having the report mailed:

  • Complete the Patient Authorization for Disclosure of Health Information (PDF) form.
  • Mail the form, along with a copy of your picture ID, the appropriate fee based on the SECTION 10 above, and a self-addressed and stamped envelope to:
    
    

    EMS Division 315 S. Santa Rosa Ave Ste 2000 San Antonio, TX 78207

For questions about EMS billing records, call the EMS billing department at (210) 227-7252 between 8:00 AM and 4:30 PM CST.