Q: What if all my trash does not fit in the 96-gallon cart?
A: The 96-gallon is the equivalent of three regular 32-gallon trash cans. The average household sets about three trash cans per week.
Hold any trash that does not fit into the cart to the next scheduled collection day.
Q: What if my cart is lost or stolen?
A: The cart is the property of the City of San Antonio. Please report any stolen carts to 3-1-1.
Q: What if my cart is damaged?
A: The City will repair minor damage from normal use. Any cart with damages as the result of abuse (i.e., hot ashes or coals) or neglect of the property owner will be replaced at a charge of $55.
Q: What happens to the cart if I move?
A: The cart is city property. Do not take the cart with you when you move; it is assigned to the specific address. Please call 3-1-1 to arrange for the cart to be picked up. The new resident will need to call for a cart delivery.
Q: How do I know which cart belongs to me?
A: Every cart will have a decal on the inside of the lid for your address. When the cart is issued, verify that your address is on the decal; do not write anywhere else on the container, as it is City property. The City retains records of cart deliveries.
Q: Will the 96-gallon cart be too big for my garage?
A: The cart’s design is 47.5” tall, 35” deep (front to back), and 27” across. The base of the cart (footprint) is slightly larger than a regular 32-gallon trash can, so it should fit where you store your cans now. Many people choose to store carts along side their house out of public view behind a fence or in the garage.
Q: What if the cart is too big for me to roll to the curb?
A: The carts are constructed and balanced so that most people can easily move a full cart to the curb. If you need to switch to a different size, the City offers a 48-gallon cart.
Q: What if I am unable to roll out my cart?
A: The City has a Medical Waiver Service available to residents who are physically unable to roll thier carts to the curb for collection. Call 3-1-1 to learn about elegibility.
Q: Where should I put my cart for collection?
A: To ensure service, roll your cart to the street and place it with wheels against the curb by 7:00 a.m. on your designated collection day.
Q: How can I get an additional recycling or garbage cart?
A: Solid Waste customers can request an additional blue cart at no additional cost. Additional brown carts are available to Solid Waste customers for a monthly fee of $17.44; this fee will be added to your current solid waste collection service fee. To order additional carts, call 3-1-1.
