What We Do & Services

Animal Control / Investigations

ACO Enforcement

Animal Laws

View the community's Animal Laws.


Animal Care Services Field Operations Division is responsible for protecting the health and safety of the citizens and their pets in the City of San Antonio.

Animal Care Officers provide a variety of services to the citizens of the City of San Antonio including:

  • Answering calls concerning suspected abuse or cruelty to animals
  • Animal Bites 
  • Barking dog, nuisance cats and other animals that present a problem to the community 
  • Injured animals 
  • Livestock issues
  • Illegal animal sales

Rabies Prevention

One of the primary missions of Animal Care Services is rabies prevention. ACS has a dedicated staff of Animal Care Officers whose main focus is investigating biting animals. Texas state law requires that every animal bite or scratch must be reported and quarantined as required. These animal bites can be reported 24 hours a day, 365 days a year. Find additional information regarding animal bites (.pdf).

Cruelty to Animals

Cruelty to animals is a serious offense. Animal cruelty comes in many forms such as an animal not having food, water or shelter to an animal being locked in a hot car or an animal being beaten or tortured in some way. Animal Care Services relies on good neighbors to report acts of cruelty. If you witness an act of cruelty, please call 3-1-1 and make a detailed report including your call back number so we may get more information if needed. You can remain anonymous if you wish, but it's important you provide 3-1-1 representatives with as much information as possible. Animal Cruelty Investigators review all reported calls of cruelty or neglect and will further investigate a suspected case if cruelty or neglect can be legally proved.

Responsible Pet Ownership

Every citizen of the City of San Antonio wants to be a responsible pet owner. Listed below are a few common sense rules that each pet owner needs to follow to become a responsible pet owner.

  • Feeding stray animals on your property can result in you being deemed the owner of the animal. If you have a stray animal, you should contact Animal Care Services to collect the animal and care for it.
  • Animals may not be sold, traded, bartered, leased, rented, given away, or displayed for a commercial purpose on any roadside, public right-of-way, commercial parking or at any flea market or festival. 
  • Permits must be purchased for activities regarding animals including the sale of animals, having a litter of puppies or kittens and possessing excess animals. 
  • Feral cat colonies are encouraged, but the caretaker of a colony must purchase a cat colony permit. Cat colonies with eight (8) or fewer cats do not require a permit.

How to contact Enforcement

All call-for-service requests must be reported through the City's 3-1-1 Customer Service line (210.207.6000), or use the City's Online Service Request system in order for ACS to respond to any animal-related concerns. A call for service will be started and your request will be dispatched to the appropriate division.

Please note that the City of San Antonio Animal Care Services receives 100,000+ call-for-service requests a year. As such, every call is prioritized with a general focus on calls relating to injured, cruelty, aggressive, bite, or neglect (no food/water/shelter) during periods of extreme weather, etc. Calls will be responded to based on the assigned priority level.