Making the decision to give up your pet can be a difficult one. If you have been looking for a new home for your pet because of behavioral issues, please visit our Pet Care Tips page for helpful tips on how to train your pet.
Because Animal Care Services takes in so many surrendered animals, we strongly encourage residents to exhaust all other means of finding a new home for your unwanted pets. Talking with friends, family, coworkers, placing an ad, and posting flyers are good ways to let people know you're looking for a new home for your pet.
We are now partnered with Adopt-a-pet.com and the Petco Foundation to assist owners in safely re-homeing pets. This service allows owners to list pets on the adopt-a-pet.com website and privately rehome them. This valuable service gives owners the option to list information about the pets, meet and screen potential owners and at the same time donate the adoption fee to local shelters, like us! Click here to get the process started now!
To make an appointment to surrender your pet, please email: firstname.lastname@example.org PRIOR to coming to the shelter: (Please note: There will be a fee connected to surrendering your pet to Animal Care Services, Animal Care Services can only accept pets from City of San Antonio residents and ACS is not always able to intake owner surrenders the same day the request is made.)
The following information will be needed to surrender your pet to Animal Care Services:
- Owner Information (Name, Full Address - must show ID proof of residency, Phone Number, E-mail Address)
- Pet's General Information (to include, Sex, Spayed/Neutered?, Breed, Age, Any Observed Medical Condition, Any Observed Behavioral Concerns)
- Clear Picture of Pet w/ Minimal Background Distractions
- Reason for Owner Surrender
- Timeline for Surrender
You can verify City of San Antonio residency using the following link:
http://www.sanantonio.gov/Council/FindMyCouncilMember.aspx. Look under the Municipality section to verify "San Antonio." Please note: the City of San Antonio Animal Care Services can only provide services to residents within City limits. *A USPS mailing address that indicates "San Antonio" is not necessarily indicative of residency in City of San Antonio limits. Residents actually living in the following municipalities will need to contact their local government authority for the handling of pet related issues: Alamo Heights, Balcones Heights, Castle Hills, Converse, Elmendorf, Fair Oaks Ranch, Grey Forest, Helotes, Hill Country Village, Hollywood Park, JBSA Ft. Sam Houston, JBSA Lackland, JBSA Randolph, Kirby, Leon Valley, Live Oak, Olmos Park, Schertz, Shavano Park, Selma, Somerset, Terrell Hills, Unincorporated Bexar County, Universal City, Von Ormy, Windcrest or any other non-City of San Antonio municipalities.
Our ACS Intake Staff is able to expand the reach of finding new placement for owner surrendered pets before coming to the shelter but please give us as much time as possible ( at minimum 3-5 days recommended) to seek placement for your surrendered pet.
Please note the e-mailing of ACSIntake@sanantonio.gov does not guarantee placement of your pet. ACS will continue to make every effort to find a new home for your pet. Please be advised that owner surrendered pets become the property of the City of San Antonio immediately upon admission. As such, owner surrendered animals may be dispositioned appropriately up to and including adoption, transfer to rescue group, or humane euthanasia.
Appointments for Owner surrendered pets are during public intake hours only (Tuedays-Fridays from 11:00am-6:30pm and Saturdays from 11:00am-4:30pm). ACS does not make owner surrender appointments on Sundays and Mondays. Please be sure to bring any pertinent medical, vaccination, or veterinary records associated with your pet along with a blanket/toy to ease their transition. Please note, that owner surrenders are accepted on a space-available basis ONLY. If the shelter has reached capacity or is unable to provide humane housing for your pet at the time of the appointment, you may be asked to seek alternate arrangements.
Pets Adopted from Another Shelter or Rescue Organization
Provided sufficient notice, many non-profit shelters or rescue organizations may be able to take their pets back into their organization. Please consider contacting the organization that you adopted your pet from directly to make any necessary arrangements.
For Military Deployment
In addition to taking the steps listed above, please visit the following organizations that specialize in military deployment pets:
For Owner Hospitalization
In addition to taking the steps listed above, please visit the following organizations that specialize in fosters for owners in the hospital:
- PACT (People + Animals = Compassion Together)
Found Wildlife or an Exotic Animal (Non-Dog or Cat)?
The City of San Antonio Animal Care Services is able to bring in to the shelter owner surrender chickens, rabbits, hamsters/gerbils, and birds, provided they are in appropriate housing and will follow regular current owner surrender guidelines regarding City residency and applicable fees. We encourage owners of these types of pets to bring any remaining food as we may not always have the appropriate food available. The City of San Antonio Animal Care Services does not take in stray or owner surrender wildlife (such as opossums, naked mole rats, etc.). Please visit our Wildlife page to find additional resources regarding wildlife and non-domesticated animals.