What We Do & Services

Reclaim Your Pet

Has your pet been brought in to Animal Care Services?


We understand a missing pet can be stressful. Please review the following information to help facilitate the speediest reunion.

Once your pet has been located through our online search or by walking through the shelter, please check in with a Customer Service Representative in the Front Lobby during regular business hours to pay any applicable reclaim fees and begin the reclaim process. If you are unable to locate through our online search, keep checking often and come down to the shelter. 

If you believe your pet is at our shelter, email acscustomerservice@sanantonio.gov immediately with the animal ID number noted in the subject line.

The requirements to reclaim are as follows:

Provide proof-of-ownership through pictures and/or medical records before completion of stray hold.
Government Issued picture ID (the person reclaiming must be the owner on record).
Fulfill all fees associated with reclaim.

Please Note: A veterinarian must be on campus at time of owner reclaim in order for you to take your pet home. If a veterinarian is not on campus at time of reclaim, pet owner may be asked to return to ACS at a later time when a veterinarian is available.


Please be aware there may be a fee associated with picking up your pet from Animal Care Services as the shelter provides vaccinations, food, water and shelter to all animals brought in. Any owner reclaiming an impounded animal shall, before the animal will be released, pay impoundment, boarding, vaccination, and microchip fees as follows and as listed in the ACS Fee Schedule.

Impound & Boarding Fees
  • 1st time impounded ….$50
  • 2nd time impounded …$100
  • 3rd time impounded …$150
  • 4th and subsequent times impounded … $200
  • Boarding fee for regular impoundments is $10 per day

If the animal is being held for observation because it has bitten someone or another animal, the impoundment fee shall be as follows:

  • 1st time impounded … $75
  • 2nd time impounded … $100
  • 3rd and subsequent times impounded … $200
  • Boarding fee for observation impoundments is $20 per day

To maintain shelter health, all pets are vaccinated upon intake and owners reclaiming their pet are subject to intake vaccination fee of:

  • Bordatella (Dogs)…$6
  • DHPP (Dogs)…$8
  • FVRCP (Cats)…$8
  • Rabies* (Dogs/Cats)…$12

*No dog or cat shall be released from the animal care facility without the owner presenting proof that the dog or cat has had a rabies shot within the past twelve (12) months. An owner of any dog or cat who cannot provide proof of said rabies vaccination shall be subject to a fee of twelve dollars ($12) for rabies vaccination for each dog or cat. A rabies shot may only be administered if a licensed veterinarian is on campus at the time of vaccination.


Microchipping your pet greatly increases the likelihood of their returning to you if they are lost. In accordance with City law, Animal Care Services requires all pets released back to their owners be microchipped. A microchip fee of $5 will also be assessed which includes lifetime registration.

Sterilization of Impounded Pets Requirement

Pursuant to Chapter 5, Section 5-156, Animal Care Services shall conditionally release an unsterilized dog or cat with the requirement that the owner sterilize the dog or cat within thirty days from the date of conditional release. Failure to abide by this requirement will result in citations and court appearances.