Center City Development & Operations Department
Dockless Vehicles

Contact Us

Mailing Address
PO Box 839966
San Antonio, Texas 78283

Development Division
210.207.1041
 
Operations Division
210.207.3677
 
Parking Division
210.207.8266

DOCKLESS VEHICLE REGULATIONS

Dockless vehicles are an innovative solution to first/last mile transportation gaps. The City of San Antonio’s goal is to embrace this new technology while keeping the safety of pedestrians as the highest priority. Dockless vehicles can include GPS enabled bicycles, electric bicycles, and scooters that do not require a docking station.

On October 11, 2018, the San Antonio City Council approved a six-month dockless vehicle pilot program. These rules will improve public safety and enable the City to gather data related to ridership and the value of this new transportation mode. The pilot program went into effect on October 19, 2018.

DOCKLESS VEHICLE UPDATES

Report dockless vehicle issues on 311SA mobile app

The 311SA mobile app now allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.

Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).

Dockless vehicle survey now open on SASpeakUp.com

The City is seeking feedback from San Antonio residents on the future of dockless vehicles through a new survey. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and these initial results helped inform the creation of the dockless vehicle pilot program. 

Visit SASpeakUp.com to take the city’s dockless vehicle survey, which is available in English and Spanish.  

Data reported to 311 and collected through the survey will help inform changes to the dockless vehicle ordinance.

how to report parking violations or damaged vehicles

Please report any parking violations or damaged vehicles to the vehicle provider:

  • Bird 1-888-602-8389
  • Blue Duck 210-216-3359
  • Lime 1-888-LIME-345
  • Razor 1-833-LAST-MILE
  • JUMP
    Bike Support: 1-833-300-6106
    Scooter Support: 1-844-505-9155
DOCKLESS VEHICLE SAFETY & RIDER EDUCATION

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Dockless Vehicles
Dockless Vehicles

Learn more about the City’s dockless vehicle regulations. More about Dockless Vehicles