Center City Development & Operations Department
Dockless Vehicles

DOCKLESS VEHICLE REGULATIONS

As e-scooters and e-bikes have become increasingly popular, the City of San Antonio is committed to striking a balance between innovative transportation options and providing safe, accessible sidewalks and streets. 

On October 11, 2018, the San Antonio City Council approved a six-month dockless vehicle pilot program. These rules will improve public safety and enable the City to gather data related to ridership and the value of this new transportation mode. The pilot program went into effect on October 19, 2018.

* As of June 30, 2019, riding dockless vehicles on sidewalks will be prohibited.

What are the next steps for the dockless vehicle pilot program?

On May 30, 2019, City Council approved allowing currently permitted dockless vehicle operators to apply for permit extensions through September 30, 2019 so that dockless vehicle services continue uninterrupted until the conclusion of a Request for Proposals (RFP).

Companies that are currently permitted for more than 1,000 vehicles will be limited to 50 percent of their current permit total. The maximum number of permits that could be obtained by the seven operators is 8,850, which is a significant decrease from the previous total of 16,100. No new companies will be able to obtain permits during this extension period.

Three operators will be selected through an RFP process to operate a total of 5,000 vehicles. The RFP was issued on June 7, 2019 and will remain open for 45 days, with a due date of July 22, 2019. The process is expected to result in contracts for City Council consideration in early October 2019. The RPF can be accessed on the City's bidding & contracting opportunities webpage.

In addition, City Council voted to prohibit sidewalk riding effective June 30, 2019. 

Timeline:
  • Transportation Council Committee: April 29, 2019
  • City Council B Session: May 15, 2019
  • City Council A Session: May 30, 2019
  • RFP Issued: June 7, 2019
  • RFP Submission Deadline: July 22, 2019
  • RFP Awarded: October 2019

DOCKLESS VEHICLE Community Engagement

Throughout the course of the pilot program, the City has engaged its stakeholders, the community, and riders on the process and sought their feedback. 

The City sought feedback from San Antonio residents on the future of dockless vehicles through two surveys. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and more than 4,600 people participated in the City's second dockless vehicle survey in spring 2019. In addition, a survey of riders was performed with more than 800 participants who provided insight on how often they utilize dockless vehicles, for what purposes, and what mode of transportation they would have taken if not for the dockless vehicle trips. 

Finally, a telephone town hall was held on April 16 with 746 residents participating. The town hall was an opportunity for residents to ask questions of City staff and it also included a poll where participants could provide their feedback. 

 A complete community engagement report was provided to City Council prior to the May 15 briefing. 

Click here to view the full dockless vehicle community engagement report. 

Report dockless vehicle issues on 311SA mobile app

The 311SA mobile app now allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.

Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).

how to report parking violations or damaged vehicles

Please report any parking violations or damaged vehicles to the vehicle provider:

  • Bird 1.888.602.8389
  • Blue Duck 210.216.3359
  • Lime 1.888.LIME.345
  • Razor 1.833.LAST.MILE
  • JUMP
    Bike Support: 1.833.300.6106
    Scooter Support: 1.844.505.9155
  • Lyft 1.877.452.6699
  • Spin 1.888.249.9698
Dockless Vehicle Ordinance
DOCKLESS VEHICLE SAFETY & RIDER EDUCATION

This is how San Antonio E-Scoots!