PO Box 839966
San Antonio, Texas 78283
As e-scooters and e-bikes have become increasingly popular, the City of San Antonio is committed to striking a balance between innovative transportation options and providing safe, accessible sidewalks and streets.
On December 12, 2019, City Council approved contracts for dockless vehicle operators as a result of a Request for Proposal (RFP) process. Effective January 12, 2020, Razor and Bird have contracts with the City of San Antonio to operate dockless vehicles in San Antonio. The permits are capped at 1,000 per vendor for a total of 2,000 permitted dockless vehicles in San Antonio. The City will continuously monitor the market and collect data on dockless vehicle usage, and in the event the data supports additional permits, City staff will present City Council with a recommendation.
Throughout the course of the pilot program, the City has engaged its stakeholders, the community, and riders on the process and sought their feedback.
The City sought feedback from San Antonio residents on the future of dockless vehicles through two surveys. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and more than 4,600 people participated in the City's second dockless vehicle survey in spring 2019. In addition, a survey of riders was performed with more than 800 participants who provided insight on how often they utilize dockless vehicles, for what purposes, and what mode of transportation they would have taken if not for the dockless vehicle trips.
Finally, a telephone town hall was held on April 16 with 746 residents participating. The town hall was an opportunity for residents to ask questions of City staff and it also included a poll where participants could provide their feedback.
A complete community engagement report was provided to City Council prior to the May 15 briefing.
View the full dockless vehicle community engagement report.
The 311SA mobile app allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.
Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).
Please report any parking violations or damaged vehicles to the vehicle provider: