Center City Development & Operations Department
Dockless Vehicles

DOCKLESS VEHICLE REGULATIONS

Dockless vehicles are an innovative solution to first/last mile transportation gaps. The City of San Antonio’s goal is to embrace this new technology while keeping the safety of pedestrians as the highest priority. Dockless vehicles can include GPS enabled bicycles, electric bicycles, and scooters that do not require a docking station.

On October 11, 2018, the San Antonio City Council approved a six-month dockless vehicle pilot program. These rules will improve public safety and enable the City to gather data related to ridership and the value of this new transportation mode. The pilot program went into effect on October 19, 2018.

What are the next steps for the dockless vehicle pilot program?

City staff will be recommending a RFP process to identify the best dockless vehicle operators for our market while reducing the number of vendors. At the upcoming Transportation Council Committee meeting on April 29, staff will recommend that existing dockless vehicle permits be extended into August 2019 with a 50% reduction for the companies currently permitted for more than 1,000 vehicles.

City staff will recommend that three vendors are selected through the RFP process. The recommendation is to initially permit between 4,500 to 6,000 vehicles. The recommendation will consider flexibility to expand permit counts if ridership is high, and the market will be monitored for innovations.

Timeline:

  • Transportation Council Committee: April 29, 2019
  • City Council B Session: May 15, 2019
  • City Council A Session: Late May/Early June 2019
  • RFP Issued: Mid-May 2019
  • RFP Awarded: Fall 2019
permitted dockless vehicle operators in San Antonio
Company Scooters e-Bikes
Razor 1,000
Bird 4,500
Lime 4,000
Spin 500
Jump 2,000 2,000
Blue Duck 100
Lyft 2,000
Total 14,100 2,000
DOCKLESS VEHICLE SURVEY

The City is seeking feedback from San Antonio residents on the future of dockless vehicles through a new survey. More than 4,400 people participated in the city’s first dockless vehicle survey in summer 2018, and these initial results helped inform the creation of the dockless vehicle pilot program.

Visit SASpeakUp.com to take the city’s dockless vehicle survey, which is available in English and Spanish.

Data reported to 311 and collected through the survey will help inform changes to the dockless vehicle ordinance.

DOCKLESS VEHICLE Telephone town hall: april 16

The City of San Antonio hosted a dockless vehicle telephone town hall meeting on April 16, with a peak of 750 people participating. The conversation was available in both English and Spanish. Residents were able to ask City officials questions relating to e-scooters and e-bikes such as rider safety, improperly parked scooters, and share feedback. City officials also detailed the next steps for the City’s Dockless Vehicle Pilot Program.

If you were unable to participate in the dockless vehicle telephone town hall and have questions or comments regarding dockless vehicles, please take the City’s dockless vehicle survey, which is available in English and Spanish, at www.saspeakup.com or email downtown@sanantonio.gov.

Report dockless vehicle issues on 311SA mobile app

The 311SA mobile app now allows users to report dockless vehicle parking violations. Users can take a photo of the dockless vehicle issue and upload it to the app. Issues including improper parking, unsafe riding, blocking of sidewalks and vehicles that have fallen over can be reported.

Issues can be flagged 24/7 on the app, which is free and available for download in the iTunes and Google Play stores. Additionally, residents can report violations by contacting the 311 Customer Service office, which is open seven days a week, or by contacting dockless vehicle providers directly (see below for contact information).

how to report parking violations or damaged vehicles

Please report any parking violations or damaged vehicles to the vehicle provider:

  • Bird 1.888.602.8389
  • Blue Duck 210.216.3359
  • Lime 1.888.LIME.345
  • Razor 1.833.LAST.MILE
  • JUMP
    Bike Support: 1.833.300.6106
    Scooter Support: 1.844.505.9155
  • Lyft 1.877.452.6699
Dockless Vehicle Ordinance
DOCKLESS VEHICLE SAFETY & RIDER EDUCATION

This is how San Antonio E-Scoots!

Fiesta Parade Scooter Guide

E-Scooters and e-bikes are not allowed on Fiesta Battle of Flowers or Fiesta Flambeau event footprints, including areas within the parade route and street closures. The Fiesta Battle of Flowers Parade will take place on Friday, April 26, and the Fiesta Flambeau Parade will take place on Saturday, April 27. Street closures will begin at 7 a.m. on April 26, and at 3 p.m. on April 27. Riders will not be able to cross the parade route.

E-scooters can be picked up and dropped off at designated scooter parking zones as shown on the attached map. Look for flags indicating scooter parking. The City of San Antonio has worked closely with the dockless vehicle companies to foster deployment of vehicles in designated parking areas and to avoid the footprints of the Fiesta parades.

The City of San Antonio encourages scooter riders to practice safe riding and be mindful of pedestrians and vehicles. Helmets are strongly encouraged, only one rider per vehicle is allowed, and riders must be age 16 or older.

Scooter Fiesta Map