311 Customer Service Office
311 Customer Service Office

Contact


City Service Requests & Information

Dial 311 or 210.207.6000

 

311SA App

311SA App

With the new 311 Mobile App, residents can submit service requests reports for many services.Find out more about the 311SA App


311 Call Center

311 is designed to easily connect citizens with specially-trained service representatives. More

311 Online Services

Make a service request online - it's fast and easy.More

311 Mobile App

With the new 311 Mobile App, residents can submit service requests for various services.More

Performance Metrics

The metrics represent monthly call volume, answer rate, and average wait time.More

Connect with the

311 Online City Services

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Customer Satisfaction Survey

Customer Survey
Share your experience so that we may better serve you. More

City Online Payments

City Online Payments
The City of San Antonio offers online payment options. More

Citizen Engaged Community


Excellence in multi-channel contact centers and best practices for 2015 - 2017. More