311 Customer Service Office
311 Customer Service Office


City Service Requests & Information

Dial 311 or 210.207.6000


San Antonio 311: City Services at Your Fingertips

Viewers will hear about city programs and how citizens can get information through the 311 Call Center.2014 Community Survey

311 Call Center

311 is designed to easily connect citizens with specially-trained service representatives. More

311 Online Services

Make a service request online - it's fast and easy.More

311 Mobile App

With the new 311 Mobile App, residents can submit service requests for various services.More

Performance Metrics

The metrics represent monthly call volume, answer rate, and average wait time.More

Connect with the

311 Online City Services

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Customer Satisfaction Survey

Customer Survey
Share your experience so that we may better serve you. More

City Online Payments

City Online Payments
The City of San Antonio offers online payment options. More

Citizen Engaged Community

Excellence in multi-channel contact centers and best practices for 2015 - 2017. More