311 Customer Service Office
311 City Call Center


311 Customer Service Office

Dial 311 or 210.207.6000
Monday - Sunday 7:00 a.m. - 7:00 p.m.
City Holidays 8:00 a.m. - 5:00 p.m.


311 Call Center Metrics

Information & Service Requests

By Phone

311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests.

Customer satisfaction is important. 311 provides access to customer service assistance 7:00 a.m. to 7:00 p.m., 7 days a week. 311 customer service representatives are knowledgeable, friendly and ready to help!

  • Dial 3-1-1 (outside city limits: 210.207.6000) 7:00 a.m. to 7:00 p.m., 7 days a week; Closed Thanksgiving, Christmas and New Years Day
  • 311 is the City's answer to handling your non-emergency calls
  • 311 representatives provide quality service
  • Dial 3-1-1 with detailed information regarding your request; your information is immediately sent to the appropriate City department for action
  • 311 can reduce the number of non-emergency calls to 911 allowing emergency personnel to focus on critical and urgent calls
TTY users

Contact Texas Relay at 7-1-1 or call 1-800-RELAY TX (735-2989) to contact our 311 call center from 7:00 a.m. to 7:00 p.m. , 7 days a week

Translation Services

The City of San Antonio can assist individuals who need city information and/or services and where English is not the natural language. The City of San Antonio 311 Customer Service Office is open seven days a week from 7am-7pm. The 311 Call Center can be reached by dialing 3-1-1 or 210-207-6000.

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311 Customer Service Office

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Customer Satisfaction Survey

Customer Survey
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City Online Payments

City Online Payments
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311 Online Services

San Antonio 311
Make a service request online. More