311 Customer Service Office
311 City Call Center


City Service Requests & Information

Dial 311 or 210.207.6000


311 Call Center Metrics

Information & Service Requests - By Phone

311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests.

Customer satisfaction is important. 311 provides access to customer service assistance 7:00am to 7:00pm Monday through Friday; 8:00am to 5:00pm Saturday and Sunday. 311 customer service representatives are knowledgeable, friendly and ready to help!

  • Dial 3-1-1 (outside city limits: 210.207.6000) 7:00 a.m. to 7:00 p.m., Monday - Friday; 8:00 a.m. to 5:00 p.m. Saturday and Sunday; Closed Thanksgiving, Christmas and New Years Day
  • 311 is the City's answer to handling your non-emergency calls
  • 311 representatives provide quality service
  • Dial 3-1-1 with detailed information regarding your request; your information is immediately sent to the appropriate City department for action
  • 311 can reduce the number of non-emergency calls to 911 allowing emergency personnel to focus on critical and urgent calls

Information & Service Requests - TTY users

Contact Texas Relay at 7-1-1 or call 1-800-RELAY TX (735-2989) to contact our 311 call center from 7:00am to 7:00pm Monday through Friday; 8:00am to 5:00pm Saturday and Sunday.


Connect with the 311 Logo

311 Customer Service Office

Watch 311 City Services At Your FingertipsFollow City of San Antonio on twitterDownload 311 Mobile App
Customer Satisfaction Survey

Customer Survey
Share your experience so that we may better serve you. More

City Online Payments

City Online Payments
The City of San Antonio offers online payment options. More