311 Customer Service Office
311 Mobile App


311 Customer Service Office

Dial 311 or 210.207.6000
Monday - Sunday 7:00 a.m. - 7:00 p.m.
City Holidays 8:00 a.m. - 5:00 p.m.


311 Mobile App FAQs

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Users are able to get the status by opening up each flag and scrolling below the map. The Case Progress provides the steps to address the service request, along with standardized notes to indicate actions and updates completed to address the request. For more information regarding the flag, email 311CustomerService@sanantonio.gov.
A user can view their 3-1-1 reports in their profiles, if the contact information was left when the report was made. Users will be able to retrieve the flag information consistent with mobile app flags. For more information on this process, please email 311CustomerService@sanantonio.gov.
The mobile app includes 63 different services request types that can be submitted to the various city departments. This includes graffiti, potholes, overgrown yards, solid waste collection, etc. For a complete listing of the services, please go to https://www.sanantonio.gov/customerservice/mobileapp
The 311SA Mobile App allows you to interact with the City of San Antonio by submitting service requests for concerns that need attention, while earning rewards, strengthening communities and empowering local businesses. City services available through the app include requests for pothole repair, graffiti removal, animal and property maintenance concerns, as well as many more.

Through the app, citizens are able to flag (geo-locate a service request), attach a photo, and provide supporting information for issues throughout your community. The requests go straight to the appropriate City department for evaluation and investigation.

The 311SA Mobile App also has a social network feature, which allows sharing and voting on other users flags/requests.
  1. From the Home screen (+ icon), select a subject category from the list.
  2. Answer the question(s) which help define your service request
  3. Specify location by using your location or inputting address.
  4. Confirm location
  5. Review “Are any of these flags yours?” to determine if the issue has been previously reported and is currently pending.
  6. If previously reported, select the flag to vote or share. If not, select Back button to discard processing request.
  7. If the flag is not on the list, select Next to proceed with processing the request.
  8. Snap a picture, select from your photo gallery or select “Skip” to proceed without a picture.
  9. Submit additional information in the text box and answer additional questions needed to process the request. The more details, the better.
  10. Select Private to keep the request from displaying in the Home view (where others can see the request) or select Anonymous to prevent your identification from processing with the service request. You can select one or both.
  11. Click Submit.
  12. Select Accept to confirm points received.
  13. Flags may be viewed in your Profile.
You do not need an account in order to submit a request. However, you are required to sign in if you want to use the mobile app with your social media accounts (Facebook or Twitter).
Go to your Profile where your flags are listed with a case status (Pending, Open, or Closed). Pending indicates the request is being submitted to the City of San Antonio. Open indicates the case has been received by the City of San Antonio and is under review. Closed indicates the request was investigated and completed to the extent possible by the City of San Antonio.
Yes, citizens are encouraged to become active in their community. Anonymous submittal of flags is allowed so as not to deter the opportunity for residents to utilize the platform.

All are invited to sign in with your Facebook or Twitter, create your profile and take ownership in your efforts and initiatives!
Citizens can only submit one flag request at a time. However, there is no limit to the number of requests a citizen can submit on a daily basis.
You can contact the City of San Antonio 311 Customer Office by calling 3-1-1, 210-207-6000 or by email at 311CustomerService@sanantonio.gov. Hours of operations are Monday-Friday from 7am-7pm and Saturday-Sunday from 8am-5pm. You can also go to Settings in Profile and contact 311 Customer Service through the Report A Problem link in Support section.
Aside from contributing to a better community, users will be rewarded points and badges based on their level of engagement. The more requests that are submitted and resolved, the more a user earns points and recognition on the Community Leaderboard. Points are awarded for submitting issues, voting on requests as well as sharing them on social media.
Flag requests submitted by the users will be listed in the home screen, based on your Friends or Near Me selection. If you are new to the app, you can follow individuals in the Community. You can also view requests for those concerns that may be near you, based on your location. You must follow users in order for their flags to be displayed with the Friends selection. You can search for other users through the Community section.
From the Home screen, select the map pin icon on the upper left corner and a map will populate with blue and green flags. Blue flags denote closed cases, which have been investigated and closed within the last seven days. Green flags denote open service requests submitted to 311 on or after February 1, 2018 and under investigation. These flags include all service requests submitted through the mobile app, web portal (www.sanantonio.gov/311) or by calling 3-1-1.
Voting or sharing of flag requests can be made by opening up the flag detail of any flag accessible through the Home, Map, and Community views in the app.
Turn on notifications to receive updates regarding your flag requests, as well as shares/votes from your followers.
The social network allows the opportunity for you to vote/share your flags submitted through the 311SA Mobile App. You can share flag requests on Twitter and Facebook. You can also follow friends and family, be aware of their concerns, and support them by voting on their requests for city services.
Yes, you can sign on by using your Facebook, Twitter, or Email information. You also have the option to use your email address to receive status updates about your flag request. You are not required to use your legal name and you can be anonymous when reporting issues by selecting anonymous through the submittal process.
The Community Leaderboard lists those users on the leaderboard with their respective user name and points. Your points are listed along with your current badge level. You can also track the points of your friends that you are following in the mobile app. Search for your friends and start following them!
You can monitor in real time concerns submitted to the City of San Antonio 311 Customer Service. The city will address the issues depending on the type, priority level, and resources available. Your specific requests can be tracked in Your Profile and you can also monitor the progress of other requests from the Home and Map screens within the app.
You can provide feedback for the app by going to your profile and selecting the pinwheel in the upper right corner. Report a Problem will provide an email prompt to submit general comments. You can also email 311CustomerService@sanantonio.gov.
You can update your profile by selecting the pinwheel in the upper right corner in the Profile section of the app. You can update your photo through the settings, see your followers, review those you are following as well as review your badges and points earned through the app.
You can access quick links by selecting the setting pinwheel in the upper right corner in the Profile screen. City resources include websites for various city services including finding your council member.
For service request types not found in the app, an email can be sent to 311 Customer Service through the Profile pinwheel settings Report A Problem option. You can email 311CustomerService@sanantonio.gov or call 3-1-1 during normal business hours seven days a week.
A Flag will be rejected if it is not located within the City limits of San Antonio. This mobile app support services provided by the City of San Antonio.
Each service request (case) includes a workflow applicable to the request. Once the request is completed, the request will be closed and the notation of Work Complete will be documented.
Updates are notes to advise the requester of actions taken to address the concern. These notes are documented by the department. For question regarding notes, please feel free to contact 311 Customer Service seven days a week by calling 3-1-1 or 210.207.6000.


The 311 app helps residents improve City neighborhoods. You can report non-emergency related issues like potholes, graffiti, animal cruelty, and more.

With the new 311 Mobile App, residents can submit service requests reports for the following services:

  • Aggressive Animal
  • Animal Neglect
  • Barking/Destroying Property
  • Contained Animal
  • Dead Animal
  • Roaming/Stray Animal
  • Curbside Leaf Bag Pickup
  • Damaged Solid Waste Container
  • Dumpster Maintenance
  • Illegal Dumping
  • Missed Collection Services
  • Park
  • Private Property/Privacy Fence
  • Public Property (curb, guardrail, traffic pole/box)
  • Traffic Sign
  • Electrical/Lighting
  • Graffiti
  • Water Leaks/Plumbing
  • Business in Residential Area
  • Garage Sale
  • Housing Repairs without Permits
  • Vendors
Property Maintenance
  • Housing Repairs
  • Junk Vehicle/Illegal Parking
  • Sidewalk Repair Investigation
  • Trash/Overgrown Property
Scooters/Dockless Vehicles
  • Other areas (Downtown and Citywide)
  • Riverwalk, Alamo, San Pedro Creek, Parks
  • Brush & Debris Blocking Sidewalk
  • Sidewalk Repair Needed
  • Vehicle Blocking Sidewalk
  • Illegal Dumping
  • Pothole/Street Repair
  • School Flasher Maintenance
  • Traffic Signals
  • Traffic Signs
  • Unpermitted Signs Posted

Learn more about City Services & Info.

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