In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of San Antonio (City) will not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs, activities, or employment practices.
The City will provide appropriate auxiliary aids and services, including qualified sign language interpreters and assistive listening devices, whenever necessary to ensure effective communication with members of the public who have hearing, sight, or speech impairments, unless to do so would result in a fundamental alteration of its programs or an undue administrative or financial burden. A person who requires an accommodation or an auxiliary aid or service to participate in a City program, service, or activity, should contact the sponsoring Department, Office, or Community Service at 311 (Voice) as far in advance as possible but no later than 48 hours before the scheduled event.
The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
The City can be reached by the Texas Relay Service at 711.
Complaints that a City program, service, or activity is not accessible to persons with disabilities should be directed to the Disability Access Office at 210.207.7135, the sponsoring City Office, Department, or City Customer Service at 311.
The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.
ADA Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City. The City's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints will be made available for persons with disabilities upon their request.
The complaint should be submitted by the grievant and/or his/her designee no later than 60 calendar days after he/she becomes aware of the alleged violations to:
Deborah Scharven, Manager
Disability Access Office
P.O. Box 839966
San Antonio, Texas 78283
Or by contact form.
Within 15 calendar days after receipt of the complaint, the Disability Access Office (DAO) or an appropriate designated department official will respond to the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the response, the Disability Access Office or a designee will respond in writing, and as necessary, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain the position of the City and offer options and time frames for substantive resolution of the complaint.
If the response by the DAO or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Attorney’s Office.
Within 15 calendar days after receipt of the complaint, the City Attorney’s Office or an appropriate designated City official will respond to the complainant to discuss the complaint and possible resolutions. Within 15 calendar days of the response, the City Attorney’s Office or a designee will respond in writing in a format accessible to the complainant with a final resolution of the complaint.