Private Business & Housing Complaints

Helpful Links


  • Physical Address
  • Municipal Plaza Building
    114 W. Commerce, 9th Floor
    San Antonio, TX 78205   
  • Mailing Address
  • P.O. Box 839966
    San Antonio, TX 78283-3966
  • Phone
  • 210.207.7135


  • Mike Frisbie, P.E.
    Director and City Engineer
  • Anthony Chukwudolue, P.E.
    Assistant Director
  • Razi Hosseini, P.E.
    Assistant Director
  • Christie Chapman
    Assistant Director
  • Arthur Reinhardt, P.E., C.F.M.
    Assistant Director
  • Nefi Garza, P.E.
    Assistant Director
  • Paul Berry
    Chief Communications Officer

The Disability Access Office (DAO) does not have authority over ADA compliance within the private sector. This includes:

  • restaurants
  • hotels 
  • private businesses 
  • office buildings 
  • retail stores, etc.
Compliance Questions?

If you have a question regarding compliance within these areas, it is advised that you:

  1. Speak with the manager/owner of the establishment and let them know your concern/issue.
  2. If you are not satisfied with their response you may file a complaint.
File Complaints

Complaints may be filed with:

To file a complaint regarding compliance to apartment buildings or housing discrimination you may contact:

Transportation & Capital Improvements

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Disability Access Office (DAO)

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