Development Services
Contractor Connect

Office & Location

Development Services Department Map

Cliff Morton Development and Business Services Center
1901 South Alamo Street
San Antonio, TX 78204

Visit our Office
Includes visitor check in information and safety measures at DSD.

Phone:
210.207.1111

Hours:
7:45 am - 4:30 pm (Mon - Fri)
Closed on City Holidays

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Program Overview

Contractor Connect

Today, customers are responsible for ensuring the contractors they hire for their home projects are registered with the City of San Antonio prior to work being done at the property. To assist with this effort, Contractor Connect provides an enhanced search tool that allows residents to select from a list of registered contractors based on the type of work (roofing, fences, foundations, etc.) needed for the project, along with the category-level of Registered, Registered Plus, or Premier.

Criteria for contractor registration categories are outlined in the tabs below. Contractors are expected to maintain all fees for permits, pull all applicable permits, have all inspections closed in a timely fashion, and conduct all business with integrity. Please note, it is up to the contractor to maintain their category requirements.

Training

To help meet the criteria of Contractor Plus and Premier categories, DSD will periodically offer one-hour training sessions. Check back for additional information on future training sessions. Please register in advance by calling 210. 207.1111; be sure to give the date and time you would like to attend.

Complaints and Sanctions

If an infraction or complaint is made against the home repair or home improvement contractor, the Development Services Department will investigate using all resources (Code Enforcement and/or Building Inspections Division, etc.), and if needed, have a hearing with the contractor to determine whether the complaint can be verified. If confirmed, the contractor may be placed in the previous category until the item is corrected or a resolution has been given to the Building Official’s satisfaction.

The Building Official maintains the right to change the contractor’s category at their discretion. Per section 10-115 of the Chapter 10 Building-Related Codes of the City of San Antonio, the Building Official may also administratively cancel or suspend a registration after a hearing.

Contractors who have their registration canceled or suspended will be placed on the Canceled, Suspended, and Registration Appeals Report. This report will include the contractor name, registration number, reason for the sanction, sanction, date imposed, and whether or not the sanction was appealed by the contractor. The report will be updated monthly, and available online.

Supporting Documents

For questions about the program, please call our customer service call center at 210.207.1111.

Contractor Registration Categories

Download the Contractor Connect Home Builder Application here!

Criteria for home builder and home improvement contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to making sure all permitting fees are current; no building related contractor infractions/complaints; and attended at least two DSD training events within the past year.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; and have maintained a minimum five-year registration with DSD. In addition, one agent affiliated with the contractor must obtain a Residential ICC Certification or other certifications approved by the Building Official.

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Contractor requirements registered contractor registered contractor plus Premier
Application and Registration Fee ✔ ✔ ✔
Code of Ethics Acknowledgement Form ✔ ✔ ✔
General Insurance Requirements ✔ ✔ ✔
FBI Background Check ✔ ✔ ✔
Current Permitting Fees   ✔ ✔
No Building Related Contractor Infractions / Complaints   ✔ ✔
DSD University Building Related Training (attend a minimum of 2 DSD training events per year, or other training approved by the Building Official)   ✔ ✔
Minimum Five Year Registration with DSD     ✔
One Contractor Agent Maintains Any Residential International Code Council Certification (ICC) or other certifications approved by the Building Official     ✔

Download the Contractor Connect Plumbing Application here!

Criteria for plumbing contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to no plumbing related contractor infractions/complaints; attended at least two DSD training events within the past year or other training as approved by the Building Official; maintained a minimum three-year registration with DSD; and obtained at least one TSBPE license endorsement.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; obtained at least two TSBPE license endorsements; and have maintained a minimum five-year registration with DSD. In addition, the owner or RMP must maintain a Residential or Commercial ICC or IAPMO certification or other certifications approved by the Building Official.

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Contractor requirements registered contractor registered contractor plus Premier
Company Current (COO) Certificate of Occupancy at Business Address, as approved by the Building Official ✔ ✔ ✔
Company Application and Registration (no municipality registration fee) ✔ ✔ ✔
Code of Ethics Acknowledgement Form ✔ ✔ ✔
Company General (TSBPE) Insurance Requirements ✔ ✔ ✔
Company (TSBPE) Background Check ✔ ✔ ✔
Company Pulls and Closes Permits ✔ ✔ ✔
Company Current Permitting Fees ✔ ✔ ✔
Company no Plumbing Related Contractor Infractions / Complaints, DSD, TDLR & TSBPE   ✔ ✔
Company (Owner or RMP) DSD University Building Related Training attend a minimum of 2 DSD training events per year, or other Plumbing related training, as approved by the Building Official   ✔ ✔
Company Minimum Three Year Registration with DSD   ✔  
Company (Owner or RMP) obtains one of the (TSBPE) license endorsements, Med Gas, MRFPSS, WSPS   ✔  
Company (Owner or RMP) obtains two or more of the (TSBPE) license endorsements, Med Gas, MRFPSS, WSPS     ✔
Company Minimum Five Year Registration with DSD     ✔
Company (Owner or RMP) maintains a Residential or Commercial (ICC) International Code Council or (IAPMO) Plumbing Certification or other Plumbing related certifications, license**, as approved by the Building Official     ✔