Development Services
Contractor Connect

Office & Location

Development Services Department Map

Cliff Morton Development and Business Services Center
1901 South Alamo Street
San Antonio, TX 78204

Visit our Office
Includes visitor check in information and safety measures at DSD.

Phone:
210.207.1111

Hours:
7:45 am - 4:30 pm (Mon - Fri)
Closed on City Holidays

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Program Overview

Contractor Connect

Today, customers are responsible for ensuring the contractors they hire for their home projects are registered with the City of San Antonio prior to work being done at the property. To assist with this effort, Contractor Connect provides an enhanced SEARCH TOOL that allows residents to select from a list of registered contractors based on the type of work (roofing, fences, foundations, etc.) needed for the project, along with the category-level of Registered, Registered Plus, or Premier.

Criteria for contractor registration categories are outlined in the tabs below. Contractors are expected to maintain all fees for permits, pull all applicable permits, have all inspections closed in a timely fashion, and conduct all business with integrity. Please note, it is up to the contractor to maintain their category requirements.

Training

To help meet the criteria of Contractor Plus and Premier categories, DSD has scheduled several Webex training sessions. Each session runs from 8:30 to 10:30 a.m. Please sign up in advance by selecting the appropriate training and completing the registration link.  

For questions or more information on the Contractor Connect program, please call 210.207.1111.

Complaints and Sanctions

If an infraction or complaint is made against the home repair or home improvement contractor, the Development Services Department will investigate using all resources (Code Enforcement and/or Building Inspections Division, etc.), and if needed, have a hearing with the contractor to determine whether the complaint can be verified. If confirmed, the contractor may be placed in the previous category until the item is corrected or a resolution has been given to the Building Official’s satisfaction.

The Building Official maintains the right to change the contractor’s category at their discretion. Per section 10-115 of the Chapter 10 Building-Related Codes of the City of San Antonio, the Building Official may also administratively cancel or suspend a registration after a hearing.

Contractors who have their registration canceled or suspended will be placed on the Canceled, Suspended, and Registration Appeals Report. This report will include the contractor name, registration number, reason for the sanction, sanction, date imposed, and whether or not the sanction was appealed by the contractor. The report will be updated monthly, and available online.

Supporting Documents

For questions about the program, please call our customer service call center at 210.207.1111.

Contractor Registration Categories

Download the Contractor Connect Home Builder Application here!

Criteria for home builder and home improvement contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to making sure all permitting fees are current; no building related contractor infractions/complaints; and attended at least two DSD training events within the past year.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; and have maintained a minimum five-year registration with DSD. In addition, one agent affiliated with the contractor must obtain a Residential ICC Certification or other certifications approved by the Building Official.

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Contractor requirements registered contractor registered contractor plus Premier
Application and Registration Fee ✔ ✔ ✔
Code of Ethics Acknowledgement Form ✔ ✔ ✔
General Insurance Requirements ✔ ✔ ✔
FBI Background Check ✔ ✔ ✔
Current Permitting Fees   ✔ ✔
No Building Related Contractor Infractions / Complaints   ✔ ✔
DSD University Building Related Training (attend a minimum of 2 DSD training events per year, or other training approved by the Building Official)   ✔ ✔
Minimum Five Year Registration with DSD     ✔
One Contractor Agent Maintains Any Residential International Code Council Certification (ICC) or other certifications approved by the Building Official     ✔

Download the Contractor Connect Electrical Application here!

Criteria for electrical contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to making sure all permitting fees are current; no building related contractor infractions/complaints; and attended at least two DSD training events within the past year.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; and have maintained a minimum five-year registration with DSD. In addition, Company must also have a Design Professional on staff. 

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Electrical Contractor requirements registered contractor *registered contractor plus *Premier Contractor
Company employs Electricians that are registered with Texas Dept. of Licensing and Regulation (TDLR) ✔ ✔ ✔
Company has no unresolved infractions or complaints on file with the City of San Antonio or TDLR ✔ ✔ ✔
Company Application and Registration is current with the City of San Antonio ✔ ✔ ✔
Code of Ethics Acknowledgement Form ✔ ✔ ✔
Company Current (COO) Certificate of Occupancy at Business Address, as approved by the Building Official
✔ ✔
Company exceeds $300,000 minimum liability insurance per occurrence   ✔ ✔
Company obtains and complies with permit and inspection requirements   ✔ ✔
Company is current with the San Antonio DSD permit and inspection fees   ✔ ✔
Company Minimum Three Year Registration with DSD   ✔
Company (Owner) attends DSD University Building Related Training (a minimum of 2 DSD training events per year)   ✔ ✔
Company has Design Professional such as Electrical Engineer, Professional Engineer on staff.     ✔
Company Minimum Five Year Registration with DSD     ✔

Download the Contractor Connect Mechanical Application here!

Criteria for mechanical contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to making sure all permitting fees are current; no building related contractor infractions/complaints; and attended at least two DSD training events within the past year.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; and have maintained a minimum five-year registration with DSD. In addition, one agent affiliated with the contractor must obtain a Residential, Commercial or Mechanical ICC Certification or other certifications approved by the Building Official, support the Industry via Advisory Boards and training venues, and have a Mechanical Engineer, PE, or Architect and/or the ability to produce mechanical design plans. 

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Mechanical Contractor requirements registered contractor *registered contractor plus *Premier Contractor
Company employs technicians that are registered with Texas Dept. of Licensing and Regulation (TDLR) ✔ ✔ ✔
Company has no unresolved infractions or complaints on file with the City of San Antonio or TDLR ✔ ✔ ✔
Company Application and Registration is current with the City Of San Antonio ✔ ✔ ✔
Company obtains and complies with permit and inspection requirements ✔ ✔ ✔
Company is current with DSD inspections and fees ✔ ✔ ✔
Company Minimum Three Year Registration with DSD   ✔ ✔
Company Current (COO) Certificate of Occupancy at Business Address, (or as approved by the Building Official)   ✔ ✔
Company exceeds $300,000 minimum liability insurance per occurrence for Class A and $100,000 for Class B   ✔ ✔
Company (Owner, License holder) attends DSD University Building Related Training (a minimum of 2 DSD training events per year, or other HVAC related training, as approved by the Building Official)   ✔ ✔
Company Minimum Five Year Registration with DSD     ✔
Company(Owner, License Holder or Authorized Agent)maintains a Residential or Commercial (ICC) International Code Council or (IAPMO) Mechanical Certification. (or other Mechanical related Certifications as approved by the Building Official)     ✔
Company supports the Industry via Advisory Boards and training Venues ( TACCA,RSES,PHCC, MCA-SMACNA or other approved by the Building Official)*     ✔
Company has a Mechanical Engineer, PE, Architect and/or company has ability to produce mechanical design plans     ✔

*Approved Professional Associations

Texas Air Conditioning Contractors Association (TACCA)
Refrigeration Service Engineers Society (RSES)
Plumbing, Heating, Cooling Contractors (PHCC)
Mechanical and Sheet Metal Contractors Association of San Antonio (MCA-SMACNA)

Download the Contractor Connect Plumbing Application here!

Criteria for plumbing contractor registration categories are outlined below:

Category 1: Registered Contractor- The contractor needs to provide the minimum requirements for registration, which includes the application and registration fee; Code of Ethics acknowledgement form; general liability insurance; and approved FBI background check. All registered contractors are initially enrolled in this category effective May 1, 2019.

Category 2: Registered Contractor Plus- To qualify for category 2, contractors must meet the requirements of category 1, in addition to no plumbing related contractor infractions/complaints; attended at least two DSD training events within the past year or other training as approved by the Building Official; maintained a minimum three-year registration with DSD; and obtained at least one TSBPE license endorsement.

Category 3: Premier Contractor- With premier status, the contractor is required to meet the previous items from categories 1 and 2; obtained at least two TSBPE license endorsements; and have maintained a minimum five-year registration with DSD. In addition, the owner or RMP must maintain a Residential or Commercial ICC or IAPMO certification or other certifications approved by the Building Official.

The table below includes the category requirements at-a-glance.

Contractor Registration Categories
Contractor requirements registered contractor registered contractor plus Premier
Company Current (COO) Certificate of Occupancy at Business Address, as approved by the Building Official ✔ ✔ ✔
Company Application and Registration (no municipality registration fee) ✔ ✔ ✔
Code of Ethics Acknowledgement Form ✔ ✔ ✔
Company General (TSBPE) Insurance Requirements ✔ ✔ ✔
Company (TSBPE) Background Check ✔ ✔ ✔
Company Pulls and Closes Permits ✔ ✔ ✔
Company Current Permitting Fees ✔ ✔ ✔
Company no Plumbing Related Contractor Infractions / Complaints, DSD, TDLR & TSBPE   ✔ ✔
Company (Owner or RMP) DSD University Building Related Training attend a minimum of 2 DSD training events per year, or other Plumbing related training, as approved by the Building Official   ✔ ✔
Company Minimum Three Year Registration with DSD   ✔  
Company (Owner or RMP) obtains one of the (TSBPE) license endorsements, Med Gas, MRFPSS, WSPS   ✔  
Company (Owner or RMP) obtains two or more of the (TSBPE) license endorsements, Med Gas, MRFPSS, WSPS     ✔
Company Minimum Five Year Registration with DSD     ✔
Company (Owner or RMP) maintains a Residential or Commercial (ICC) International Code Council or (IAPMO) Plumbing Certification or other Plumbing related certifications, license**, as approved by the Building Official     ✔