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Communications and Public Affairs: 207-7234
Published on Friday, May 10, 2019

Fourth Annual City Manager’s Excellence Award Recipients Announced

Five awards, fifteen employees recognized for outstanding public service

CONTACT: Roxanne Y. Olivarri
(210) 207-2013


SAN ANTONIO (May 10, 2019) – The City of San Antonio is proud to announce the 2019 recipients of the City Manager’s Excellence Award. This annual award, now in its fourth year, is the highest level of recognition that can be achieved through the City’s employee recognition program. The program recognizes and highlights employees who exemplify the City’s CORE Values – Teamwork, Integrity, Innovation and Professionalism.


“All of our employees make it possible for the City team to deliver quality services for San Antonio residents every day. I am especially proud to recognize this year’s recipients of the City Manager’s Excellence Awards. I know they will continue to inspire their fellow City employees and me,” said City Manager Erik Walsh.


This year, 32 nominations, representing 21 different City departments, were submitted. The five award recipients are as follows:

  • Victoria Roeder and Veronica Carrillo – Finance Department - Victoria and Veronica are nominated for their outstanding leadership and determined efforts to ensure accurate and timely financial reporting. Veronica has served the City for 21 years and is a Fiscal Administrator, while Victoria is a Controller who has been with the City for 14 years. They are passionate finance professionals and value accurate and timely financial transparency. By providing training and guidance to their fiscal and accounting teams, Victoria and Veronica have played a significant role in improving communication between the Management & Budget Department and the more than 35 other City departments, resulting in two recent highlights:
    • No findings for the City’s FY 2018 Audit and
    • The number of days to issue the City’s Annual Financial Report (CAFR) is the lowest in 10 years.
  • Jacquline Maldonado –Health Department - Jacquline is a Public Health Nurse at the City Chest Clinic who has been with the City for five years. She was nominated for the incredible level of caring and professionalism she displayed when dealing with a discharged and extremely infectious Tuberculosis patient who was threatening to board a bus and travel to Minnesota. Jacquline spoke at length with the patient to discuss his options and urge him to stay at the hospital; he was admitted the very next day. It took a professional, caring, and committed public health nurse to convince this young man to voluntarily enter treatment when many of our other public health tools were not going to make a difference.
  • Re-Visionaries Team –Library Department - This team of 10 employees was formed in 2017 to lead efforts to implement innovation, provide positive customer experience and continuously improve internal processes within the department. They serve as liaisons from their divisions and branches to the Library’s leadership team to increase communication, create an idea incubator, and increase engagement. Since they started, this group has implemented several changes in response to staff feedback including:
    • An all-staff, in-person survey followed by meetings with employees at every Library branch.
    • Researched, planned, and facilitated the Library’s Staff Transformation Day, which was a day-long staff development and recognition day in February 2018.

    One of the most important results is the Re-Visionaries Team has gained the trust of the Library organization as a whole and are able to obtain feedback directly from co-workers. With more than 76 years of service with the City amongst them, the members of this team are listed below.

    • Megan Cabrera
    • David Cooksey
    • Samantha Gordano
    • Haley Holmes
    • Heidi Novotny
    • Randall Polasek
    • Enedina Prater
    • Michelle Rickman
    • Megan Stanley
    • Laura Villanueva
  • Eric McGowin - Fire Department - As a Supply Chain Manager, Eric has been a critical member of the Fire Department for six years. During this time, he has worked to make improvements and develop efficiencies within the administrative, support, and field operations divisions. Eric has streamlined the warehousing, inventory, and delivery processes into one continuous system, and the Fire and EMS supply chain functions have been successfully combined into one operation. The Department has grown in station count by six percent over the last several years, and he has helped limit the inventory growth to only one percent. The last state of the department survey ranked customer satisfaction above 90 percent for the Supply Chain team, thanks in part to Eric’s work.
  • Aaron Arce – Solid Waste Management Department – Aaron is a Truck Driver who has been with the City for five years. In addition to performing his job at a high level, he is also fondly known as one of the ‘go-to people’ for help at his worksite. Aaron is helpful, caring, resourceful and happy to offer service to his fellow co-workers no matter the task. Recently, he created a method of testing new equipment, which resulted in increased operational effectiveness. In addition to that, Aaron excels in training and motivating his staff and co-workers and often provides critical feedback to the department to quickly overcome obstacles. One example of his attention to professionalism was when he spotted an unsupervised toddler during his workday. Aaron knocked on doors up and down the street, taking the time to find the toddler’s home and return him safely to his mother. He positively impacts his co-workers and the City’s residents every day.

Categories: City News, Human Resources