Human Resources Department
COVID-19 Employee Resources

Contact HR Customer Service  

Mailing Address
P.O. Box 839966
San Antonio, TX 78283-3966

Physical Address
Riverview Towers Building
111 Soledad, Suite 800
San Antonio, TX 78205


Monday - Friday
7:45 a.m. - 4:30 p.m.

Contact HR Customer ServiceEmail

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COVID-19 Employee Hotline

Please call 210.207.4747 with any questions pertaining to COVID-19 and the workplace. Members of the Human Resources team will be available to assist you.

Metro Health Updates

Please visit for the latest health news from Metro Health.

Employee Benefits Information

The Coronavirus Aid, Relief, and Economic Security (CARES) Act includes the following important changes to your health care benefits through Blue Cross & Blue Shield of Texas.

  • COVID-19 screening and related office visits are covered at no cost to you or your covered dependents.
  • Qualifying coronavirus preventive services (items, services, and immunizations intended to prevent or mitigate COVID-19), will be covered at no cost to you or your covered dependents.
  • Virtual visits are covered at no cost, whether you reach your deductible, and regardless if the virtual visit services relate to COVID-19.
  • You may use funds from your Health Savings Account (HSA) or Flexible Spending Account (FSA) to purchase over-the-counter drugs without a prescription, as well as menstrual care products.

If you have any questions, please contact Blue Cross & Blue Shield of Texas at 1.800.521.2227.

Additionally, the CARES Act also provides student loan relief.

  • Payments for student loans are suspended under the Federal Family Education Loan and Direct Loan programs, without interest, through September 30, 2020.
  • Collection efforts stop for those loans during that time, including garnishments and tax refund offsets.
  • If you are participating in the City's Student Loan Payment Program, any payments made by the City on your behalf are tax-free through December 31, 2020.

Families First Coronavirus Response Act (FFCRA)

Download: City of San Antonio Summary (PDF)

Remote Work Guide

If you are new to remote work and need help getting started, be sure to check out the Remote Work Guide for assistance. It includes information on remote work basics, a frequently asked questions document, mapping to network drives, and much more. If you have any questions, contact the Information Technology Services Help Desk at 210.207.8888.

Self Care Resources

Download: Self Care Resources (PDF)

Online Training

  • Universal Class - One of the perks of having a San Antonio Public Library Card is Universal Class. Through Universal Class, you have access to more than 500 high-quality, online courses in 30 different subject areas to help you learn the skills needed to achieve your goals. This online tool features both self-paced and instructor-led learning opportunities, with professional trainers providing grading and feedback to track your learning progress. You can even earn a certificate documenting your Continuing Education Units, contact hours, and course completion. Examples of subject areas or courses available in Universal Class: GED Preparation, Office Skills, Running Effective Meetings, Interview Skills, Microsoft Project 2019, Punctuation & Grammar 101, Computer Skills, and more! 
  • - Bexar County residents have access to's library of on-demand training videos through Bexar County's all digital public library, BiblioTech—view the catalog and start learning today.