P.O. Box 839966
San Antonio, TX 78283-3966
Riverview Towers Building
111 Soledad, Suite 800
San Antonio, TX 78205
Monday - Friday
7:45 a.m. - 4:30 p.m.
Contact HR Customer Service
Welcome to the COVID-19 Employee Resource Page for City of San Antonio employees. The Human Resources Department created this page to serve as a single, convenient source of important and useful information.
Also, you are encouraged to check out the new Spirit tab where you will find information about two new efforts we hope will keep us connected with one another and a positive light shining on our the critical work we are doing to serve the residents of San Antonio.
If you have any questions, contact your department’s Employee Relations Team or Human Resources Customer Service at 210.207.8705 or at AskHR@sanantonio.gov.
COVID-19 Employee Hotline
Please call 210.207.4747 with any questions pertaining to COVID-19 and the workplace. Members of the Human Resources team will be available to assist you.
Metro Health Updates
Please visit Metro Health's COVID-19 page for the latest health news from Metro Health.
This year, instead of observing the Fiesta San Jacinto holiday on April 24, civilian employees will receive Floating Holiday Leave that can be used as needed. April 24 will be a regular workday for City employees, and they are expected to report to work in the same manner they are reporting to work today, unless they have requested and received approval to take leave.
Note: Pre-K 4 SA Department employees follow a different holiday schedule and will be observing the Fiesta San Jacinto holiday on April 24. For questions about the holiday schedule for Pre-K 4 SA, contact the
Pre-K 4 SA Employee Relations Team.
The Coronavirus Aid, Relief, and Economic Security (CARES) Act includes the following important changes to your health care benefits through Blue Cross & Blue Shield of Texas.
If you have any questions, please contact Blue Cross & Blue Shield of Texas at 1.800.521.2227.
Additionally, the CARES Act also provides student loan relief.
Through the ConsumerMedical COVID-19 Support Center, employees on the City's health plan have access to:
Access all of the COVID-19 Support Center services at no additional charge to you. For personalized support, feel free to contact ConsumerMedical at 1.888.361.3944.
If you are in need of an essential worker letter for the purposes of childcare services, please contact your department's Employee Relations Team for assistance.
Download: Employee Health Care Resources (PDF)
Download: City of San Antonio Summary (PDF)
If you are new to remote work and need help getting started, be sure to check out the Remote Work Guide for assistance. It includes information on remote work basics, a frequently asked questions document, mapping to network drives, and much more. If you have any questions, contact the Information Technology Services Help Desk at 210.207.8888.
Download: Return to Work Plan (PDF)
Remember, as part of the City's CORE Values Employee Recognition Program, you have the opportunity to recognize your fellow City employees with an enCORE card for a job well done and going above and beyond their normal job duties to embody our CORE Values: Teamwork, Integrity, Innovation, and Professionalism.
Through the CheckIn Campaign, you are challenged to reach out to five (5) other City employees each week by phone, email, text, Teams chat, or in person at your worksite. Be sure to ask them how they are doing and share ideas on how you are staying physically and mentally active during this time. Connecting with others is one way to manage our fears, anxieties, and uncertainties at this time. We are in this together!
Check in with five City of San Antonio employees each week.
Stay Home. Work Safe. Check In.
We want to see your City of San Antonio spirit! Send a photo or short video of you or a co-worker hard at work, wearing City-branded apparel, or holding signs with a positive message to AskHR@sanantonio.gov. The gallery will be updated with your submissions on a regular basis, so be sure to check back for updates. Now more than ever, it is important to see positivity in the world, so take this opportunity to show your team spirit.
City Training Opportunities - The Human Resources Team is working with Alamo Colleges to bring some of our free, in-person City training classes to you in an online format. Check Moodle to find out which training sessions are available to you. Remember to get your supervisor’s permission before you sign yourself up for any of the City's training opportunities.
Lynda.com - Bexar County residents have access to Lynda.com's library of on-demand training videos through Bexar County's all digital public library, BiblioTech—view the catalog and start learning today.
Office 365 - With your supervisor's permission, you can sign up for online Office 365 training through Moodle. In these training sessions, you will learn about the powerful tools available to you through Office 365, including how to upload, save, and share files; chat with your team; host virtual meetings; and more.
Universal Class - One of the perks of having a San Antonio Public Library Card is Universal Class. Through Universal Class, you have access to more than 500 high-quality, online courses in 30 different subject areas to help you learn the skills needed to achieve your goals. This online tool features both self-paced and instructor-led learning opportunities, with professional trainers providing grading and feedback to track your learning progress. You can even earn a certificate documenting your Continuing Education Units, contact hours, and course completion. Examples of subject areas or courses available in Universal Class: GED Preparation, Office Skills, Running Effective Meetings, Interview Skills, Microsoft Project 2019, Punctuation & Grammar 101, Computer Skills, and more!
Upgrade Advisor - If you are interested in continuing your education, be sure to contact the City's dedicated Upgrade Advisor to schedule a virtual appointment to discuss your options. Click here for more information about how the City's Upgrade Advisor can help you reach your educational goals.
Virtual Education Fair - You are invited to join Upgrade at their virtual education fair on July 16. Representatives from a variety of educational institutions will be available to chat with you about their program offerings. Click here to register for the online event.
Download: Wellness Webinar (PDF)