Human Resources Department
Supervisor Training

Contact HR Customer Service  

Mailing Address
P.O. Box 839966
San Antonio, TX 78283-3966

Physical Address
Riverview Towers Building
111 Soledad, Suite 100
San Antonio, TX 78205

Phone
210.207.8705

Hours
Monday - Friday
7:45 a.m. - 4:30 p.m.

Contact HR Customer Service Email

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Supervisor Excellence Training Academy

If you are a supervisor and have not already attended the City's Supervisor Excellence Training Academy (SET) classes, then contact your department's Human Resources Specialist to get registered for a class. This training program, which is designed to enhance the skills of the City's civilian supervisors, is focused on four key areas:

Module 1: Coaching & Discipline

Learn what coaching and counseling does for a supervisor and then for an employee in order to achieve your department's and division's mission. Learn how to give employees every opportunity to succeed by applying coaching and discipline aimed at improving / correcting their behavior or performance. Learn how to conduct workplace investigations and how to deal with insubordination. Learn about progressive discipline and the disciplinary appeals process.

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Module 2: Performance Management

Learn how to clearly define performance expectations to ensure both employee and department success. Pick up pointers on providing justification for ratings achieved to avoid appeals and ensure employees are properly rewarded. Learn how to navigate through the new Employee Performance Evaluation (EPE) forms.

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Module 3: Recruitment

Learn tips for expediting the hiring process. learn how to customize your job posting to attract qualified candidates. Learn where you can find the bank of interview questions and the requirements for creating your interview panel.

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Module 4: Leave Management

Learn the laws regarding the Family Medical Leave Act (FMLA) and disability leave, breaks and lunch, and providing compensatory time for overtime hours worked. Learn the intricacies of the varying City leave types, such as military leave, discretionary leave and catastrophic leave. Also learn more about the City's no-fault attendance policy.

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Upcoming Classes
Register Now!

These course are designed to give you real-life examples and tools that you can immediately implement in your jobs. Contact your Human Resources Specialist to register today!

View the Supervisor Excellence Training Academy flyer.