FAQs

Office

COVID-19 Hotline
Call 311, option 8
Email: COVID-19@sanantonio.gov
Mon. - Fri., 8:00 AM - 5:00 PM
Sat. & Sun., 8:00 AM - 12:00 PM

Services
See a complete listing of our Clinics & Locations.

Administrative Office (No services offered at this location)
111 Soledad, Suite 1000
San Antonio, TX 78205

Phone
210.207.8780

HL7 Frequently Asked Questions (FAQ)

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Click here to expand contentClick here to collapse content  When do we stop sending in the paper consents?
The SAIRS team will advise your clinic location when paper submission can stop.
Click here to expand contentClick here to collapse content  Do we still have to use the consent forms from SAMHD?
Once you are advised to stop paper submission, SAIRS no longer needs those consent forms from your clinic. However, if you are a VFC provider, remember that you still must meet all VFC documentation requirements such as VFC eligibility, vaccine consent, vaccine refusals, VIS date, etc.
Click here to expand contentClick here to collapse content  What do we do if our EMR system has technical issues and is unavailable?

If your EMR system is down temporarily, you can use the SAMHD consent form and

  • Submit by mail, OR
  • Use for data entry once system recovers.

Please be sure to notify the SAIRS Team. If the system is down for an extended period of time, you can be quickly trained for direct entry reporting.

Click here to expand contentClick here to collapse content  Can I still look up and print shot records for patients?
Yes. Your clinic should have at least one SAIRS user account (you cannot share). Passwords expire every 120 days. SAMHD will not accept record requests. Please call the help desk for all password issues at 210.207.5071.
Click here to expand contentClick here to collapse content  What if our HL7 clinic contact no longer works here?
The secondary contact will take over as the primary contact and a new secondary contact needs to be assigned. Please notify the SAIRS Team A.S.A.P.
Click here to expand contentClick here to collapse content  How do we register for Meaningful Use?
Please direct all questions regarding meaningful use to Centers for Medicare & Medicaid Services or your EMR Vendor.

All Health FAQs.

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