Novel Coronavirus (COVID-19)


COVID-19 Hotline
Mon. - Fri., 8:00 AM - 7:00 PM
Sat. & Sun., 8:30 AM - 4:30 PM

See a complete listing of our Clinics & Locations.

Administrative Office (No services offered at this location)
111 Soledad, Suite 1000
San Antonio, TX 78205


Internship Opportunities
For internship opportunities, please visit the HR Career Center.

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Novel Coronavirus

Take the COVID-19 Self-Screening to determine if you should be tested for COVID-19.

Common Questions with Quick Answers


The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish. Residents can call 210.207.5779.

Hours of operation are Monday - Friday 8:00 am – 7:00 pm and Saturday & Sunday 8:30 am - 4:30 pm

Email questions or requests for presentations to 

***Please note this email is not intended to seek healthcare advice. Questions regarding symptoms will not be responded to through this email.

Mayor's emergency declaration and Bexar County executive order 

Mayor's Emergency Declaration No. 5. San Antonio, Texas 3/23/2020

Executive Order NW-03  Bexar County, Texas 3/23/2020

DHS Guidance On Essential Workers   U.S. Department of Homeland Security 3/19/2020

Effective at 11:59 p.m. on Tuesday, March 24, 2020, Mayor Nirenberg ordered all individuals living within the City of San Antonio to stay home and only leave their homes to perform allowed activities. Some of these activities include: securing healthcare, purchasing food and basic supplies, exercising outdoors, and working to provide these basic services to the public.

Enforcement of Public Health Emergency Declaration

Total - 4/5/2020 Only Total - Declaration Period
DSD CCDO Health SAPD Total DSD CCDO Health SAPD Total
Number of Calls
68 22 15 42 147 765 354 288 387 1,794
Violations Observed
(total locations)
28 15 11 4 58 469 240 226 140 1,075
Warnings Issued 28 15 11 4 58 469 240 226 140 1,075
Citations Issued 0 0 1 0 1 7 6 4 4 21
No Violation
40 7 4 38 89 296 114 62 247 719

COVID-19 Case and Testing Information

Surveillance in Bexar County
Case Status and Source of Exposure Number Percent
Total Confirmed cases Bexar County* 456
Travel-related 115 25%
Close contact 153 34%
Community transmission 139 30%
Under investigation 49 11%

*Includes public, commercial, and military laboratory results
Posted on 4/6/2020 at 7:00 PM

COVID-19 Case Status
Case Status Number Percentage
Recovered 77 16.9%
Still Ill 367 80.5%
Deceased 12 2.6%

Posted on 4/6/2020 at 7:00 PM

Confirmed Cases by Gender
Gender Number
of Cases
% of Cases
Male 211 46%
Female 245 54%

Posted on 4/6/2020 at 7:00 PM

Confirmed Cases by Age Group (n=454*)
Age Group
(in years)
Number % of Cases
0-19 14 3.1%
20-29 65 14.3%
30-39 59 13.0%
40-49 89 19.6%
50-59 82 18.1%
60-69 78 17.2%
70-79 38 8.4%
80-89 26 5.7%
90-99 2 0.4%
100-109 1 0.2%

Posted on 4/6/2020 at 7:00 PM; additional cases are under review

Ever Hospitalized (N=408*)
Number Percent
Not Hospitalized 309 76%
Ever Hospitalized 99 24%

*Based on completed data; additional cases are under review

Hospitalization Characteristics
Number Percentage
Ever Hospitalized 99
ICU 49 50%
Mechanical Ventilator 25 25%
Medical Visit Type
Medical Visit Type Number Percentage
Drive Through 50 11%
Clinic/Provider 154 35%
Urgent Care/
Emergency Department/Hospital
242 54%

Posted on 4/6/2020 at 7:00 PM

Death Cases by Gender
Gender Number % of Cases
Male 6 50%
Female 6 50%

Posted on 4/6/2020 at 7:00 PM

Death Cases by Age Group
Age Group
(in years)
Number % of Cases
0-19 0 0
20-29 0 0
30-39 0 0
40-49 2 17%
50-59 4 3%
60-69 1 8%
70-79 0 0
80-89 5 42%

Posted on 4/6/2020 at 7:00 PM

Testing by Metro Health Laboratory*
All tests performed* Bexar County**
Test Results Number Percent Number Percent
Negative 698 81.8% 591 80.7%
Positive 150 17.6% 136 18.6%
Inconclusive 5 0.6% 5 0.7%
Total tested by
Metro Health Lab
853 732

Posted on 4/6/2020 at 7:00 PM
*Metro Health Lab is part of the Laboratory Response Network and tests specimens from multiple counties
** Number tested by Metro Health Lab (includes data from the Drive Through that occurred at Floyd Curl)

Confirmed Cases by Zip Code
1-4 Cases 5-8 Cases 9-12 Cases 13-16 Cases 17-20 Cases 21+ Cases
  • 78015
  • 78073
  • 78101
  • 78112
  • 78148
  • 78152
  • 78154
  • 78202
  • 78205
  • 78210
  • 78213
  • 78214
  • 78217
  • 78221
  • 78224
  • 78225
  • 78227
  • 78234
  • 78237
  • 78238
  • 78252
  • 78255
  • 78256
  • 78260
  • 78006
  • 78023
  • 78201
  • 78207
  • 78211
  • 78216
  • 78219
  • 78223
  • 78228
  • 78231
  • 78232
  • 78233
  • 78236
  • 78239
  • 78242
  • 78244
  • 78247
  • 78248
  • 78253
  • 78257
  • 78258
  • 78261
  • 78212
  • 78218
  • 78220
  • 78229
  • 78230
  • 78250
  • 78251
  • 78259
  • 78109
  • 78209
  • 78240
  • 78249
  • 78254
  • 78245
  • 78222

Posted on 4/6/2020 at 7:00 PM


Information for the Public

Social Distancing

Social Distancing example

Social distancing means remaining out of crowded public places were close contact with others may occur. Avoid mass gatherings and maintaining distance (approximately 6 feet or 2 meters) from others when possible.


The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.
  • It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads,


Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath


The best way to prevent infection is to take precautions to avoid exposure to this virus, which are similar to the precautions you take to avoid the flu. CDC always recommends these everyday actions to help prevent the spread of respiratory viruses, including:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.


Information for Travelers

Travel Information for the San Antonio International Airport Regarding Coronavirus Disease 2019 (COVID-19)


San Antonio International Airport (SAT) is assisting the Texas Department of Public Safety implementation of the governor’s Executive Order associated with travel to Texas ­— requiring a 14-day self-quarantine and must complete a quarantine form  for anyone flying into Texas from New York, New Jersey, ConnecticutCalifornia and Washington state as well as from the cities of New Orleans, Miami, Atlanta, Detroit and ChicagoNow, the state is also mandating a 14-day self-quarantine for anyone driving into Texas from anywhere in Louisiana.

If you are traveling into Texas from the aforementioned areas or know someone who is, visit the DPS website for travel forms or call DPS Communications Office at (210) 531-2280.

San Antonio STAY HOME - WORK SAFE Orders

The San Antonio International Airport remains open serving passengers flying into or out of San Antonio and will continue to do so as long as air traffic continues. If you have questions about your flight, contact your airline directly.

SAT terminal crews are cleaning 7 days a week to disinfect handrails, escalator rails, elevator buttons, counters, tables, chairs and gate areas all around the airport.

The safety and security of the traveling public and our employees is the top priority at San Antonio International Airport (SAT). To that end, we are committed to helping contain the spread of the novel coronavirus (COVID-19).

SAT Terminal FaciliTY ACTIONS

Inside the airport terminals, the Center for Disease Control and Prevention (CDC) has provided San Antonio International Airport, Customs and Border Protection, our Emergency Medical Services providers and TSA with public health readiness measures. While following all CDC guidelines and recommendations, the Operations team is ensuring that the following actions are being executed:

  • The CDC has provided guidance for local emergency medical service personnel responding to medical calls at the airport to help them assess and identify potentially infected travelers.
  • We are communicating early and often regarding all issues surrounding the virus and precautions that need to be taken.
  • Our custodial provider is placing an additional emphasis on public touch points in all areas, including handrails, bathroom stalls, seating, door handles, chairs and tables, touchscreen directories, concessions credit card machines, etc.
  • Our custodial employees are wearing Personal Protective Equipment known as PPE.
  • CDC health alert signage is being placed throughout our facilities, specifically at the entrances of security checkpoints and in all restrooms.

View SAT detailed preventive steps

  • The Airport Ambassador Program has been suspended until further notice.


  • A variety of restaurants and other concessionaires are open for business with reduced hours of operation to serve travelers.​
  • We are working with our concessionaires to encourage social distancing throughout our airports by removing some tables and seats to increase spacing and reduce density.​
  • ​​Additionally, the following measures have been strongly encouraged for all airport restaurants, in accordance with CDPH guidance::

UPDATES on SAT Parking

Valet Parking has been suspended until further notice.

Beginning Monday, April 6, 2020 – The SAT shuttle buses to the Economy Green lot are temporarily discontinued. Our partners at Airport Security Park have willingly agreed to transport any returning passengers to the Economy Green lot. Once you board the yellow Airport Security Parking shuttle, please tell the driver you parked in the airport's Economy Green lot. Short Term and Long Term garages remain open.

UPDATES on rental car facilities

Our Rental Car Facility is open for business with reduced hours of operation to serve travelers.​ View schedule here

SAT Live Music

Out of concern for our musicians, SAT has suspended live music performances in Terminal A & B until further notice.

Be a Healthy Traveler

Be a Healthy Traveler

When traveling, especially internationally, make sure you take the following steps to be proactive, prepared and protected when it comes to your health and the health of others.

Travel safe, travel smart, and arrive healthy. Help stop the spread of germs before you fly.

Tips For Ensuring You Stay Healthy When You Travel

  • Cover your mouth and nose with a tissue when you cough or sneeze. Dispose of your used tissue.
  • Cough or sneeze into your upper sleeve, not your hands.
  • Wash hands with soap and warm water for 20 seconds OR clean with alcohol-based hand cleaner.

For more healthy travel tips visit

Ways to help the San Antonio community

Response plan for respiratory viruses

Respiratory Viruses Response Plan:  The Response Plan for Respiratory Viruses Having Pandemic Potential describes appropriate virus surveillance activities and responses for different levels of virus and other activity detected. The plan provides response activities for programs within Bexar County and the City of San Antonio along with planning partners.

Respiratory Viruses Plan - San Antonio Metro Health 3/27/2020






Where can I learn more?

Pre-Approved Testing

Who is eligible for Pre-Approved Testing?
  1. First responders
  2. Healthcare
  3. VIA bus drivers
  4. Individuals who have symptoms of a fever, cough, shortness of breath or a runny nose. 

ALL individuals must have an appointment.

Patients with confirmed COVID-19 infection have had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath
  • Not a runny nose, typically

Symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.


If you think you need to be tested visit our screening tool  here

Where can I get tested?
Metro Health does not collect specimens. Specimens must be collected by a health care provider.

What are the costs of COVID-19 testing?

Metro Health does not charge to run a test.


The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish. Residents can call 210.207.5779.

Hours of operation are Monday - Friday 8:00 am – 7:00 pm and Saturday & Sunday 8:30 am - 4:30 pm

Email questions or requests for presentations to 

***Please note this email is not intended to seek healthcare advice. Questions regarding symptoms will not be responded to through this email.




As more private labs come online, we encourage you to use those preferentially, to conserve our limited community wide supply at the San Antonio Metropolitan Health District (Metro Health). Please do not send people to the ED for testing if they do not need emergency medical care. Metro Health will review and adjust criteria based on changing community conditions.
PUI Guidelines and Specimen Collection and Submission Instructions are below. 



counseling services

  • Texas Health and Human Services has launched a 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. This new resource offers COVID-19-related mental health support for all Texans. People can call the Statewide COVID-19 Mental Health Support Line 24 hours a day, 7 days a week toll-free at 833-986-1919.
  • Crisis Text Line - Are you feeling anxious about COVID-19? To get free confidential, 24/7 support for anxiety, text “HOME” to 741741. 
  • Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Hotline: 1-800-985-5990 or text TalkWithUs to 66746. 
  • Free, confidential 24/7 support for people in distress, prevention and crisis resources for oneself and others Suicide Prevention Lifeline1-800-273-TALK

family services

  • Childcare Assistance - The United Way of San Antonio and Bexar County are providing emergency childcare assistance for residents who qualify.
  • United Way Helpline -2-1-1 is a social service hotline that helps people in the region find information about local resources in their community.

Food Resources

  • San Antonio Food Bank - Network of food pantries and mobile food distributions remains fully operational and open to the public for help.
  • School Meals Map - shows students where they can find breakfast and lunch near them for free. Please check with your school district for regular updates.
  • Supplemental Nutrition Assistance Program - provides money for food, and the Special Supplemental Nutrition Program for Women, Infants and Children provides resources for pregnant women and people with children younger than 5.
  • Meals on Wheels - is providing meals to at-risk senior’s in the community.
  • Little Free Pantry - is a grassroots, crowd sourced solution that facilitates feeding neighbors and bringing attention to food insecurity.


  • Rental Assistance - The Salvation Army assists individuals and families who are struggling to pay their rent. We are often able to assist those facing eviction.
  • SAMMinistries - Offers rental assistance, utility support and long-term housing assistance.
  • Fair Housing and Emergency Assistance - Effective March 18, 2020, the City’s Fair Housing Division is accepting emergency rent and mortgage assistance referrals.
  • Request for Utility Assistance - This program assists with utility assistance for CPS Energy and assists with an Affordability Discount Program Application. Seniors, families with young children, individuals with disabilities, and individuals using critical medical care equipment are eligible to apply.
  • Fair Housing Council - The Council’s programs and services, such as complaint investigation, advocacy, and education & outreach are available to consumers living in this South Texas service area.


  • FAQ’s (PDF - English | Español)
  • Bexar County  - Bexar County suspended evictions on March 23rd for 30 days. Get more information about Judge Nelson Wolff’s Executive Order NW-03 here.

Unemployment benefits information

Texas Unemployment Insurance Information for Individuals (PDF) 

On 3/17/20, Texas Governor Greg Abbott instructed the Texas Workforce Commission to waive the waiting week, for Unemployment Benefits.

Those seeking to apply for Unemployment Benefits will need to submit an application.

You will need the following:

  • Last employer's business name and address
  • First and last dates (month, day and year) you worked for your last employer
  • Number of hours worked and pay rate if you worked this week (including Sunday)
  • Information related to your normal wage
  • Alien Registration Number (if not a U.S. citizen or national)


  • CPS - CPS Energy announced on March 11, 2020, they will suspend energy disconnects for their customers in support of a request by Mayor Ron Nirenberg and the San Antonio City Council. CPS Energy will continue to follow the guidance of the Mayor and City Council as they’re leading our city through this pandemic. 
  • SAWS - San Antonio Water System is temporarily halting disconnections due to non-payment. Service interruptions will resume at a later date, as SAWS continues to work with Mayor Ron Nirenberg and the City Council.
  • AT&T - Waiving all home internet data overage fees for current customers. Offering two months of free service to new customers who order access by April 30, 2020. $5/mo or $10/mo thereafter, depending speed. Expanding eligibility based on income to households participating in National School Lunch Program/Head Start.
  • Free Wi-Fi There is free Wi-Fi at several City of San Antonio parks. Citizens can bring their laptops and other electronic devices to the park to research, apply for jobs and browse the internet. Students also have the opportunity to complete homework, check college blackboards for assignments, and connect with friends and family via social media.Note: Community Centers are not open to the public.
  • Spectrum Free Wi-Fi Spectrum offers free access to broadband and Wi-Fi for 60 Days for students K-12 and College Households.

This page includes information related to employers and employees affected by COVID-19.

Loans for Small Business

Loans For Small Business

Summary of cares act resources for small business

Small businesses are facing an unprecedented economic disruption due to the Coronavirus (COVID-19) outbreak. On Friday, March 27, 2020, the President signed into law the CARES Act, which contains $376 billion in relief for American workers and small businesses. The CARES Act established several new Covid-19 temporary relief options in addition to traditional SBA resources. 

Small business administration (sba) covid-19 relief options

Payroll Protection Program

• Loan forgiveness designed to provide direct incentive for retaining employees 
• Expansion of the traditional 7(a) loan program
• SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities.
• Applications begin April 3, 2020 – June 30, 2020
• Contact an SBA lender to apply 

Economic Injury Disaster Loan

• Loan advance of up to $10,000 for businesses experiencing a loss of revenue 
• Loan advance does not have to be repaid
• Available for businesses with less than 500 employees and some non-profits
• To apply for a COVID-19 Economic Injury Disaster Loan and loan advance, click here.

Express Bridge Loan Pilot Program

• Allows businesses with a business relationship with an SBA Express Lender to access $25,000 quickly
• Help with temporary loss of revenue or used to bridge the gap while applying for an Economic Injury Disaster Loan
• Loan will be repaid in full or in part by proceeds from the EIDL loan

SBA Debt Relief

• SBA will automatically pay the principal, interest, and fees of current 7(a), 504, and microloans for 6 months
• SBA will also automatically pay the principal, interest, and fees of new 7(a), 504, and microloans issued prior to September 27, 2020.

Please visit SBA’s website for more details.

Preparing to apply

As you prepare to submit your application, the following financial/accounting data and information will most likely be required. You should have these documents ready:

  1. Written narrative statement justifying the nature and scope of economic injury and how/why nature of business was adversely impacted by the Coronavirus (one page/no more than two), such loss of revenues, cancelled contracts, interrupted supply chain, etc.
  2. Current Accounts Payable and Accounts Receivable Aging as of date of filing for the loan
  3. Three (3) years’ 1040 Federal Income Tax Returns for the business & owners
  4. Three (3) years’ company FYE Income Statement and Balance Sheet and latest YTD Financial Statements (Company prepared)
  5. Company and Owners’ Debt Schedule Tables [e.g., Lender, original loan amt., date, current balance, interest rate (F or V?), collateral, purpose of loan, guarantors, status (e.g., current or past due with explanation) per row in table]
  6. Monthly (reasonably detailed) two (2) years cash flow projections
  7. Three (3) years’ Monthly Sales History up to date of filing for loan
  8. Current copies of owners’ credit reports from the three (3) credit bureaus with explanations for any negative reports
  9. Owners’ Personal Financial Statements (SBA Form 413)
  10. SBA Form of Personal History for each (10% or more) owner

For questions about or relating to an EIDL loan application please contact the SBA disaster assistance customer service center. Call 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail

Additional Information About Disaster Loans

Fact Sheets

0% Interest Loan Program

Through a partnership with LiftFund, the City of San Antonio helps make 0% interest loans available to qualifying local small, minority, and women-owned businesses. Loans range from $500 to $100,000 and can be used to help start-up or existing business.

For more information, go to:

Unemployment Benefits Information

Unemployment Benefits Information

Texas Unemployment Insurance Information for Employers (PDF) - 3/26/2020

Texas Unemployment Insurance Information for Individuals (PDF) - 3/26/2020

Información sobre el Seguro de Desempleo para individuos - Español (PDF) - 3/27/2020

Effective immediately, TWC asks that Texans use their area code to find their proposed call and access times listed below. See below chart for recommended call and access times:

Recommended Call and Access Times:

 Area Code of Applicant  Suggested Call Time 
Area codes beginning with 9  Mon-Wed-Fri 8:00 a.m. - Noon
Area codes beginning with 3, 4, 5, 6 Mon-Wed-Fri 1:00 p.m. - 5:00 p.m.
Area codes beginning with, 7, 8 Tues-Thurs-Sat 8:00 a.m. - Noon
Area codes beginning with 2 Tues-Thurs-Sat 1:00 p.m. - 5:00 p.m.

Please note: If you are having trouble getting through to the Unemployment Benefit Services line (800-939-6631) or on the TWC website, please keep trying. TWC has confirmed they will backdate your claim to your initial date of unemployment if your initial claim is delayed because of difficulty accessing the system. 

Those seeking to apply for Unemployment Benefits will need to submit an application.

You will need the following:

  • Last employer's business name and address
  • First and last dates (month, day and year) you worked for your last employer
  • Number of hours worked and pay rate if you worked this week (including Sunday)
  • Information related to your normal wage
  • Alien Registration Number (if not a U.S. citizen or national)

Small business assistance for employees facing layoff or furlough 

Unemployment Benefits
At present, the federal and state government have not changed any laws or rules concerning unemployment benefits during the pandemic. However, U.S. Department of Labor guidance provides that federal law permits significant flexibility for states to provide Unemployment Insurance (UI) services related to COVID-19. Based on this, TWC will be waiving work search requirements for all claimants and the waiting week for those claimants affected by COVID-19. Also, Extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are not available at this time.

Mass Claims Program
If you have to close your business either temporarily or permanently and need to lay off employees, you may be able to submit a mass claim for unemployment benefits on their behalf. The Mass Claims program streamlines the unemployment benefit claims process for employers faced with either temporary or permanent layoffs. Employers can submit basic worker information on behalf of their employees to initiate claims for unemployment benefits. You can submit a mass claim request to Employer Benefits Services 24 hours a day, seven days a week.

For more information, see Mass Claims for Unemployment Benefits or contact TWC’s Mass Claims Coordinator at 512-463-2999.

 Shared Work Program

If your business has slowed down due to the pandemic and you need to reduce employee working hours, you may be able to avoid laying off employees by submitting a shared work plan. The Shared Work program provides Texas employers with an alternative to layoffs and helps employers and employees withstand a slowdown in business.
The Shared Work program allows employers to: 

  • Supplement their employees’ wages lost because of reduced work hours with partial unemployment benefits.
  • Reduce normal weekly work hours for employees in an affected unit by at least 10 percent but not more than 40 percent. The reduction must affect at least 10 percent of the employees in that unit.

For more information, please see TWC’s Shared Work web page, or contact the Shared Work Department at 512-340-4337.

Rapid Response Services
Through the Texas Workforce Commission (TWC), Workforce Solutions Alamo provides immediate on-site services for both employees and employers. Rapid Response Services and activities are early-intervention services designed to enable workers affected by closures or layoffs to transition to new employment as quickly as possible. 

Rapid Response Services are tailored to each company and begin upon receipt of: 

  • A Worker Adjustment and Retraining Notification Act (WARN) notice
  • A public announcement (media, newspaper or radio station)
  • A Trade Adjustment Assistance petition
  • Other information that a permanent plant closure or mass layoff is planned (such as the employer voluntarily notifying the WSA Board or TWC of an impending layoff)
  • Or in the wake of a natural or other disaster resulting in mass job dislocation

Workforce Solutions Alamo provides outplacement services to work closely with you to plan and coordinate for layoffs and closings. They provide immediate services to assist employees who are facing job loss. Services include the following:

  • Assistance looking for a job through, the state’s premier job search website
    Other services include job application and resume writing, interviewing skills and effective interviewing techniques
  • How to Apply for Unemployment Insurance
  • Labor Market Information
  • Stress & Financial Management Seminars
  • Funding for skills training in targeting occupations in demand growing industries in the Alamo Area *(subject to program eligibility)

Other Assistance from Workforce Solutions Alamo
WSA can help with a variety of other programs based on the employers need.
For more information please contact:
(210) 224-HELP (4357)

WSA Video Library
Videos showing step by step process to access a variety of resources including:

  •  Applying for unemployment benefits
  • Registering for Work in Texas
  • Job search tips (resumes, interview, etc.)

New videos will be added regularly. 

Additional Services:

TWC Ombudsman: For information and complaint resolution regarding all TWC services, contact the TWC Ombudsman:
Call: 800-628-5115
Mail written complaints or requests to:
TWC Ombudsman
Texas Workforce Commission
101 E 15th St, Rm 370
Austin, TX 78778-000

Small Business Resource Partners

Small Business Resource Partners

Personalized Guidance

Launch SA

Launch SA is San Antonio's fueling center for entrepreneurs and small businesses. Staff members are available and can provide insights to help address specific challenges.

To connect:


Maestro Entrepreneur Center is committed to helping small businesses accelerate growth beyond the million-dollar revenue threshold.

To connect:

Help From The San Antonio Economic Development Foundation

The San Antonio Economic Development Foundation (SAEDF) offers resources for employers and workers, including access to job boards and online learning tools.


Contingency Planning

Small businesses are also encouraged to create a contingency plan. The U.S. Chamber of Commerce Offers guidance online.

Shared Work Program

The Texas Workforce Commission (TWC) encourages employers to enroll in the Shared Work program as an alternative to layoffs. The voluntary Shared Work program was developed to help Texas employers and employees withstand a slowdown in business such as the impact of COVID-19.

For more information visit:

Legal Tips for Small Businesses

Resources for the Food and Beverage Industry

Resources For The Food And Beverage Industry

The City of San Antonio, as a UNESCO Creative City of Gastronomy, remains committed to the local food and beverage industry during the COVID-19 pandemic by providing critical disaster-relief information. If you have other additional, relevant information, please contact the World Heritage Office at

Supporting san antonio restaurants

Visit San Antonio has created a web page that highlights restaurants providing alternative dining options such as take-out, delivery, and drive-thru services.If you’d like to include your restaurant on this list, email with:

  • Business name
  • Physical address
  • Phone number

Other Resources For To-Go Restaurants:

San Antonio Restaurant Gift Cards

Houston Street Charities and San Antonio Cocktail Conference have created a one-stop shopping website for San Antonio restaurant gift card purchases. If you have a restaurant that you'd like to have included on this site, please contact Cathy Siegel at

Disaster Relief Initiatives For Food And Beverage Industry
Relief funds for restaurant workers

More Information And Resources

Educational Resources

Educational Resources

COVID-19 Information Webinars

For calendar of upcoming webinars about COVID-19 as it relates to the business community, please visit the City of San Antonio's Economic Development Department WEBSITE

Print Materials

Social distancing for exempt businesses Social distancing for exempt businesses. Regularly clean surfaces, especially those that are high touch, like handrails, elevator buttons, doorknobs and hard surfaces. Maintain six feet of distance between individuals. Have hand sanitizers and hand washing areas available. Provide cleaning supplies.

Businesses and organizations providing products and services that are needed by the community during this crisis are exempt, provided they exercise proper social distancing.

What is Covid-19
Reduce Your Risk
Additional Signage
Additional Information
Where Can I Learn More?

We thank our service members and appreciate their ability to prevail through adversities. The information below is collected to assist military members and their families.

  • Joint Base San Antonio - webpage focused on their response to COVID-19
  • Bexar County’s Military and Veterans Services Center
  • South Texas Veterans Health Care System (VA medical facilities and health care in San Antonio and surrounding region) - Veterans and retirees with access can visit their website for instructions related to accessing area VA facilities. Veterans may also contact the South Texas Command Center by email, or by calling 210.949.3826.
  • TXServes - San Antonio - is a coordinated network of public, private and nonprofit organizations serving veterans, service members and their families in San Antonio, and Bexar County


Call: 210.207.5779 or

The San Antonio Metropolitan Health District has opened a COVID-19 hotline for residents to ask questions about the virus. The hotline is available in English and Spanish. Residents can call 210.207.5779.

Hours of operation are Monday - Friday 8:00 am – 7:00 pm and Saturday & Sunday 8:30 am - 4:30 pm

Frequently Asked Questions

If you have additional questions, or want to request a presentation, email

Questions about Stay Home Work Safe Orders

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  • Adult Daycares
  • Aircraft Manufacturers
  • Architecture Firms
  • Babysitting Services
  • Bars/Restaurant carry out alcohol (must be sealed and sold with food)
  • Big box stores (Costco, Target, Lowes, Home Depot or Academy that sell a variety of products such as those for transportation and household items)
  • Bike Shops/Bike Repair
  • Call Centers
  • Car Maintenance & Repair
  • Car Rental/Car Sales
  • Car Wash (maintenance of vehicle)
  • Childcare Services
  • Construction Businesses
  • Construction Support Businesses – i.e., plumbers, welders, etc.
  • Courier Delivery Services
  • Dental Offices
  • Dog Parks
  • Dog Training (outside only)
  • Dog Walking
  • Drive through pantries (with social distancing)
  • Dry cleaners
  • Engineering Firms
  • Fabric stores (curbside only)
  • Farmers Market Vendors
  • Food Delivery Services
  • Food manufacturing
  • Food Specialty Stores (bakeries, cookies, etc.) with curbside delivery & call-in orders only
  • Funeral Services (comply with social distancing)
  • Furniture Rental Companies
  • Furniture Stores
  • Government Entities
  • Grocery stores and other stores that sell food and household products
  • Gun ranges (must comply with social distancing)
  • Gun stores
  • Hardware Stores
  • Haven For Hope
  • Healthcare Providers
  • Hobby stores (curbside only)
  • Home Maintenance (Plumbing, Electricity, Painting, etc.)
  • Homeowner Association Services
  • Hotels
  • Housekeeping
  • Interpreters
  • Landscape Materials
  • Landscaping
  • Laundromats
  • Legal Services
  • Liquor Stores
  • Mattress Stores
  • Medical billing
  • Military
  • Moving Companies
  • Occupational Therapy
  • Pawn Shops
  • Pet Boarding/Pet Daycare
  • Pet Stores
  • Pet Training (conducted outside)
  • Photography (if they can conduct regular activities at home)
  • Physical Therapy
  • Places of Worship (if they can conduct services online)
  • Pool Services/Maintenance
  • Private Recycling Services
  • Private Towing
  • Property Management/Leasing offices & services
  • Real Estate (if abiding by contractual agreement)
  • Religious Services (with Social Distancing)
  • RV Sales Services
  • Rideshare
  • Short-term lodging
  • Smoke Shops (prepaid deliveries only; no curbside)
  • Speech Therapy
  • Substance Use Recovery Service Providers
  • Taxi
  • Telecommunication Services
  • Thrift Stores with sales of snacks (curbside only)
  • Tire shops
  • Urgent Care
  • Video Stores (curbside only)
  • Vitamin Stores
  • Water well drilling
  • Yarn Stores (curbside only)

Homeowners associations and neighborhood associations are asked to voluntarily follow Bexar County and City of San Antonio’s park amenity closures for the facilities in their communities.

  • Basketball Courts 
  • Exercise Equipment 
  • Golf Courses
  • Playgrounds 
  • Splash Pads 
  • Skate Plazas

Outdoor activities such as running, walking, and cycling are permitted as long as the CDC’s social distancing guidelines are followed – maintain 6 feet of distance from others. Remember, the easiest way to prevent the spread of COVID-19 is to stay home when possible, but especially if you are sick.

  • Adult Video/Retail Stores
  • Bars
  • Basketball Courts (private and public)
  • Beauty Supply Stores (unless providing delivery, pick-up, household necessities, or products related to health)
  • Bingo Parlors
  • Book Binders (unless assisting governmental entities, USPS)
  • Bowling Alleys
  • CBD Stores
  • City Community Centers
  • City Parks (except trails but with social distancing)
  • Clubhouses (private and public)
  • Community parks (Easter weekend only, private and public)
  • Door to door sales
  • Drive-up music and theater events
  • Elective or cosmetic surgery
  • Event Centers
  • Flea Markets
  • Flower Shops (closed to retail but may deliver)
  • Garage Sales
  • Golf Courses and driving ranges (private and public)
  • Gyms and Fitness Centers
  • Hair Salons
  • Hot Tub Sales
  • Malls
  • Medical Spa Facilities (only operate if services meet requirements set by the Governor regarding non-essential medical procedures)
  • Nail Salons
  • Outdoor gym equipment use
  • Pet Grooming
  • Photography
  • Piercing Parlors
  • Poker Rooms/Clubs
  • Private clubs selling on curbside
  • Restaurant Dine-in
  • Retail Stores (unless providing delivery, pick-up, household necessities, food, etc.)
  • Roadside vendors
  • School Playgrounds/Playgrounds (private and public)
  • Senior Centers (except for food pick-up)/li>
  • Shoe Manufacturing (unless shoes/goods produced are directly tied to a listed exempt business or industry)
  • Shoe Repair Shops
  • Sign companies (unless providing services to essential businesses)
  • Skate pads
  • Spas and Massage Services
  • Specialty Clothing Stores
  • Splash Pads (private and public)
  • Tanning Salons
  • Tattoo Parlors
  • Tennis Courts (private and public)
  • Theaters
  • Vaping Shops

Clarification within public domain:

  • Businesses claiming exemption because they are "essential" must submit their request to Texas Division of Emergency Management (TDEM) for classification as of Apr. 2 (like arguing federal exemptions)
    • TDEM website
    • if non-exempt, they must work from home or close immediately

You do not need a permission slip to leave home to work for a business that is allowed to remain open. The public is expected to follow the Stay Home order, and enforcement of the Stay Home order will be focused on businesses that should be closed and on whether proper social distancing measures are being followed by those that are open.

If a business is exempt from the order, they should practice social distancing, which looks like this:

  1. Maintain six feet of distance between individuals
  2. Provide cleaning supplies and regularly clean surfaces, especially those that are high touch, such as handrails, elevator buttons, doorknobs and hard surfaces
  3. Make hand sanitizers and hand washing areas available

The CDC provides additional guidance for employers:

Effective at 11:59 p.m. on Tuesday, March 24, 2020, Mayor Nirenberg ordered all individuals living within the City of San Antonio to stay home and only leave their homes to perform allowed activities. Some of these activities include: securing healthcare, purchasing food and basic supplies, exercising outdoors, and working to provide these basic services to the public. Only businesses and organizations that are providing necessary products or services to the public during this public health crisis are allowed to continue to operate. All other businesses shall close, but may allow employees to work from home. If businesses are exempt, they can continue to operate. Those that are non-exempt must work from home or close immediately.

The order is effective until 11:59 p.m. on Thursday, April 9, 2020.

The order went into effect on March 24th at midnight.

The County’s order expires on April 9 at midnight. The City’s order will expire April 9 at midnight, pending approval by the City Council.

No, there isn’t a curfew.

  • Activities related to maintaining the health and safety of your family and your pets.
    • Examples are seeking emergency services, obtaining medical supplies or medication and visiting a health care professional.
    • This includes caring for a family member or pet in another household.
  • Activities to obtain necessary supplies for you, your family and household
    • including groceries or food, pet supplies and pet food
    • supplies needed to work from home
    • consumer products, such as toilet paper and cleaning supplies.
  • Working for an exempted business or government that is providing services needed by the public during this crisis (explained in detail below).
  • Outdoor activity, such as walking, running or cycling
    • only if you maintain social distancing, such as staying 6 feet away from other people.

All individuals should remain home, except for when securing healthcare, purchasing food and basic supplies, exercising outdoors, or working to provide basic services to the public.

School districts are not governed by the County or the City but many public independent school districts made a decision to stay closed until April 24.

Call SAPD’s non-emergency line 207-SAPD.

The Stay Home order does not forbid you to travel to other parts of Texas.

There is no permit to allow for operation under the Declaration Order. If you are an exempt business, you do not need any such documents. If you are non-exempt, you must cease business operations immediately or work from home.


Case Counts, Symptoms, Prevention

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We encourage you to download the Ready South Texas app, available in the iTunes and Google Play stores, to receive updates on the COVID-19 situation in San Antonio. We also encourage you to text COSAGOV to 55000 to receive SMS text message updates from the City of San Antonio. Please follow the Metro Health and City of San Antonio social media pages. We post updates frequently.

Patients with confirmed COVID-19 infection have had mild to severe respiratory illness with symptoms of: 

  • Fever 
  • Cough 
  • Shortness of breath 
  • Not a runny nose, typically 
  • Symptoms of COVID-19 may appear in as few as two days or as long as 14 days after exposure.

We need your help in keeping our community safe. We’re asking everyone in San Antonio to help us by: 

  • Staying home if you are sick 
  • Practicing social distancing by avoiding crowded areas 
  • Covering your mouth and nose with a tissue when you cough or sneeze and disposing of used tissues in a lined trash can 
  • Wash hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol 
  • Avoid touching eyes, nose, and mouth with unwashed hands. 
  • Clean and disinfect high touch surfaces regularly.

Medical personnel/first responders inquiring about how to get PPE should send an email to:

Human coronaviruses like COVID-19 most commonly spread from an infected person to others through “respiratory droplets” which are expelled when someone coughs or sneezes. So, wash your hands thoroughly before touching your face, eyes and especially before taking out or putting in contact lenses!

At this time, there is no information to suggest that. Human coronaviruses like COVID-19 most commonly spread from a carrier to others through “respiratory droplets” which are expelled when someone coughs or sneezes.

Human coronaviruses like COVID-19 most commonly spread from an infected person to others through “respiratory droplets” which are expelled when someone coughs or sneezes. In some cases, infected persons may not show any symptoms or may have very mild symptoms and can pass the infection on through contact and respiratory droplets.

If you are experiencing symptoms including fever, cough, and shortness of breath please contact your health care provider. It is important to call before going into a clinic, urgent care, or emergency department, to prevent any potential spread.

Residents who believe they have been exposed to the virus and have symptoms, should call their physician or an urgent care clinic for an assessment, and if appropriate, a referral. Those who cannot afford a doctor’s visit may call Metro Health’s COVID-19 hotline at 210.207.5779.

For current information on confirmed cases in Bexar County or in the City of San Antonio visit the PUBLIC INFO TAB on this page.


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Texas Child Care Licensing (CCL) urges all current providers to immediately implement the following guidance: 

  • Prohibit any person except the following from accessing an operation: operation staff; persons with legal authority to enter, including law enforcement officers, HHSC Child Care Licensing staff, and Department of Family and Protective Services staff; professionals providing services to children; children enrolled at the operation; and parents who have children enrolled and present at the operation. 
  • Before allowing entry into the operation, screen all of the individuals listed above, including taking the temperature of each person upon arrival at the operation each day, and deny entry to any person who meets any of the following criteria: 
    • A temperature of 100.4°F or above; 
    • Signs or symptoms of a respiratory infection, such as a cough, shortness of breath, sore throat, and low-grade fever; 
    • In the previous 14 days has had contact with someone with a confirmed diagnosis of COVID-19; is under investigation for COVID-19; or is ill with a respiratory illness; or 
    • In the previous 14 days has travelled internationally to countries with widespread, sustained community transmission.  
  • Require pick up and drop off of children outside of the operation, unless you determine that there is a legitimate need for the parent to enter an operation. 
  • Ensure that each child is provided individual meals and snacks. Do not serve family style meals. 
  • Please remember to sanitize your operations, wash hands diligently, and have staff members stay home if they are sick.


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On 3/17/20, Texas Governor Greg Abbott instructed the Texas Workforce Commission to waive the waiting week, for Unemployment Benefits. In addition to waiving the waiting week, the Texas Workforce Commission is exercising its authority under the Governor’s declaration of a Statewide Disaster to waive Unemployment Insurance work search requirements effective immediately. 

Please visit WorkforceSolutions Alamo for resources. They are updating their website daily to reflect job seeker, business and community resources:

It is always important that employees who feel ill stay home from work until fully recovered. At this time, Metro Health encourages employers to allow employees to return to work without getting a doctor's note. We cannot test employees without symptoms who have been absent from work. Only individuals who meet certain criteria for COVID-19 are tested. If you do not meet the requirements, you will not be able to be tested and provide a negative test. 

A downloadable letter is available on the Metro Health website that you can share with your employer under the Additional Information heading on the Metro Health page.


As our region continues to deal with COVID-19 and its community impact, several measures have been taken by local and federal government agencies to limit the impact on those most vulnerable to displacement including low income households. Below are some Frequently Asked Questions (FAQ) and available resources.

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You can still be issued a notice to vacate by your landlord; however a notice to vacate is not the same as an eviction and does not require you to leave your unit. Bexar County recently issued a Declaration of Public Health Emergency stating that Justice of the Peace courts will not hold eviction cases or remove people from their homes through April 16. It is also recommended that you communicate with your landlord on your situation to allow for payment arrangements.

The Federal Housing Finance Agency (FHFA) announced that it is directing Fannie Mae and Freddie Mac to suspend foreclosures and evictions of Enterprise-backed single-family mortgages for at least 60 days. In addition, the Department of Housing and Urban Development (HUD) authorized the Federal Housing Administration (FHA) to implement a foreclosure and eviction moratorium for homeowners with FHA-insured mortgages for at least the next 60 days.

The City has programs to assist qualifying households with rent, mortgage, utility, and relocation expenses. 

CPS Energy & SAWS are suspending disconnections until further notice during COVID-19 preparations.

  • Public Housing and Beacon Community Residents: SAHA issued a suspension of lease violations, notices to vacate, and evictions for non-criminal activity until further notice. 
  • Housing Choice Voucher (Section 8) Residents: In situations where residents have agreements with private landlords, SAHA has no authority to suspend notices to vacate or evictions. However, all apartments in San Antonio (including those with Section 8 residents) are still subject to the Declaration of Public Health Emergency issued by Bexar County suspending eviction court cases until April 16.

It’s important to remember that we are facing this crisis as a community and it will have an impact on all of us. Industry groups are encouraging their landlord members to waive late fees for those residents impacted by the COVID-19 crisis, as well as urging members to work with those residents on any needed payment arrangements.


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If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease. 

  • Stock up on supplies. 
  • Take everyday precautions to keep space between yourself and others. 
  • When you go out in public, keep away from others who are sick, limit close contact and wash your hands often. 
  • Avoid crowds as much as possible. 
  • During a COVID-19 outbreak in your community, stay home as much as possible to further reduce your risk of being exposed.  

Older adults and people with underlying medical conditions, such as lung or heart disease, diabetes seem to be particularly susceptible to COVID-19. Older adults should take the following precautions: 

  • Make a plan to prepare yourself if you get sick 
  • Know who will take care of you if your caregiver gets sick 
  • Talk to your doctor to have enough medication on hand if you get sick 
  • Stay informed on what is happening locally and avoid crowds 
  • Call your doctor immediately if you develop warning signs such as difficulty breathing, persistent pain or pressure in the chest, confusion, or blueness of the lips or face.

All Senior Center members enrolled in the Senior Nutrition Program will receive meal distributions and San Antonio Food Bank commodities at the Senior Centers during the closure. 

Senior Centers Operated by the City of San Antonio Department of Human Services are Currently Closed until Further Notice 

Seniors needing a meal or food bank commodities can contact the Department of Human Services Senior Center nearest them for services: 

  • West End Park Senior Center - 210.207.1720 
  • District 2 Senior Center - 210.207.5390 
  • South Side Lions Senior Center - 210.207.1760 
  • Willie Cortez Senior Center - 210.207.5295 
  • District 5 Senior Center - 210.207.5270 
  • Normoyle Senior Center - 210.207.5650 
  • Alicia Treviño Lopez Senior Center - 210.558.0178 
  • Doris Griffin Senior Center - 210.780.7444 
  • Bob Ross Senior Center - 210.207.5300 
  • Northeast Senior Center - 210.207.4590 

Other Senior Resources

  • San Antonio Food Bank Commodities - 210.431.8326  
  • Meals on Wheels - 210.735.5115
  • Alamo Service Connection / Senior Services - 210.477.3275 

For more information: City of San Antonio Senior Services Division: 210.207.7172 or call 311 

Tome la auto-evaluación para determinar si debe tomarse la prueba para el COVID-19.

lÍNEA DE AYUDA llame:210.207.5779

El Departamento de Salud de San Antonio (Metro Health) ha abierto una línea de ayuda sobre el virus COVID-19 para que los residentes hagan preguntas sobre el virus. La línea directa está disponible en inglés y español. Los residentes pueden llamar al 210.207.5779.

El horario de atención es de lunes a viernes de 8:00 a.m. a 7:00 p.m. y los sábados y domingos de 8:30 a.m. a 4:30 p.m.

También puede enviar sus preguntas por correo electrónico o solicitar presentaciones a ***Tenga en cuenta que este correo electrónico no tiene la intención de buscar asesoramiento médico. Las preguntas sobre los síntomas no serán respondidas a través de este correo electrónico.


Existe un brote de enfermedad respiratoria provocada por un nuevo (reciente) coronavirus que se detectó por primera vez en China en diciembre de 2019 y que actualmente se ha detectado en casi 100 países a nivel mundial, incluidos los Estados Unidos de América. El 11 de febrero de 2020, la Organización Mundial de la Salud lo denominó enfermedad por coronavirus (COVID-19).


Preguntas y Respuestas sobre la orden Quédese en casa, Trabaje de una manera segura

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No necesita un permiso para salir de su casa para trabajar en un negocio que tiene permitido permanecer abierto. Se espera que el público siga la orden de quedarse en casa, y la ejecución de esta orden se centrará en las empresas que deben cerrar y en si las medidas de distanciamiento social están siendo seguidas por los establecimientos abiertos.

Si una empresa está exenta de cerrar, debe practicar el distanciamiento social, que sigue estos lineamientos:

  • Mantener seis pies de distancia entre individuos
  • Proporcionar suministros de limpieza y limpiar regularmente las superficies, especialmente aquellas que tienen mucho contacto, como pasamanos, botones de elevadores, perillas de las puertas y otras superficies.
  • Tener gel desinfectante para manos y áreas para lavarse las manos

La CDC brinda orientación adicional para los empleadores:

La orden entró en vigencia el 24 de marzo a la medianoche.

La orden del Condado vence el 9 de abril a la medianoche. La orden de la Ciudad expirará el 9 de abril a la medianoche, a la espera de la aprobación del Concilio Municipal.

No, no hay toque de queda.

Los distritos escolares no están gobernados por el Condado o la Ciudad, pero muchos distritos escolares públicos independientes tomaron la decisión de permanecer cerrados hasta el 24 de abril.

Llame a la línea 207-SAPD que no es de emergencia de SAPD.

La orden de Quedarse en Casa no le prohíbe viajar a otras partes de Texas.

  • Contabilidad y finanzas
  • Guarderías para adultos
  • Fabricantes de aeronaves
  • Empresas de arquitectura
  • Servicios de cuidado de niños
  • Tiendas de almacén, como Costco, Target, Lowes, Home Depot o Academy que venden una variedad de productos, como artículos para transporte y artículos para el hogar.
  • Tiendas de bicicletas / Reparación de bicicletas
  • Centros de llamadas
  • Tallares de automóviles
  • Alquiler de autos / Venta de autos
  • Lavado de autos: mantenimiento de un vehículo
  • Servicios de guardería
  • Empresas de construcción
  • Empresas de apoyo a la construcción, es decir, plomeros, soldadores, etc.
  • Servicios de entrega de mensajería
  • Consultorios dentales
  • Caminadores de mascotas
  • Tintorerías
  • Empresas de ingeniería
  • Vendedores de mercado
  • Servicios de comida a domicilio
  • Fábricas de alimentos
  • Tiendas de especialidades alimenticias (panaderías, etc.) – si tiene autoservicio y pedidos por teléfono
  • Empresas de alquiler de muebles
  • Servicios funerarios: deben incluir distanciamiento social
  • Campos de golf
  • Entidades gubernamentales
  • Tiendas de abarrotes y otras tiendas que venden alimentos y productos para el hogar
  • Establecimientos para prácticas de tiro (armas) (deben cumplir con los requisitos de distanciamiento social)
  • Tiendas de armas
  • Ferreterías
  • Haven for Hope
  • Proveedores de servicios de salud
  • Mantenimiento del hogar (fontanería, electricidad, pintura, etc.)
  • Servicios de asociación de propietarios
  • Hoteles
  • Limpieza interna
  • Intérpretes
  • Establecimientos de materiales para paisajismo
  • Paisajismo
  • Lavanderías
  • Servicios Legales
  • Licorerías
  • Facturación médica
  • Militares
  • Empresas de mudanzas
  • Terapia ocupacional
  • Guardería de mascotas
  • Aseo de mascotas
  • Tiendas de mascotas
  • Fotografía (si pueden realizar actividades regulares en casa)
  • Terapia física
  • Lugares de culto (si pueden realizar servicios en línea)
  • Servicios / mantenimiento de piscinas
  • Servicios de reciclaje privado
  • Gestión de la propiedad / Oficinas y servicios de arrendamiento
  • Bienes y Raíces (si cumple con el acuerdo contractual)
  • Servicios inmobiliarios (si cumple con el acuerdo contractual)
  • Servicios de transporte (Uber, Lyft)
  • Alojamiento a corto plazo
  • Terapia del lenguaje
  • Proveedores de servicios de recuperación de uso de sustancias
  • Taxi
  • Servicios de telecomunicación
  • Llanteras
  • Clínicas de atención de emergencia
  • Perforación de pozos de agua
  • Bares
  • Tiendas de artículos de belleza (a menos que proporcione entrega, autoservicio, artículos para el hogar o productos relacionados con la salud)
  • Salas de bingo
  • Carpetas de libros
  • Salas de boliche
  • Venta puerta a puerta
  • Cirugía electiva o estética.
  • Centros de eventos
  • Mercados (flea market)
  • Tiendas de flores: cerrado al por menor, pero puede entregar
  • Ventas de garaje
  • Gimnasios
  • Peluquerías
  • Tiendas de hobby
  • Centros comerciales: si hay acceso a las tiendas directamente del exterior y si pueden proporcionar autoservicio, esas empresas pueden continuar.
  • Establecimientos de Spa medico (solo puede operar si sus servicios pueden cumplir con los requisitos establecidos por el gobernador con respecto a procedimientos médicos no esenciales)
  • Salones de uñas
  • Salones de piercing
  • Salas de póker / clubes
  • Restaurante para cenar
  • Tiendas minoristas (a menos que se proporcionen entregas, autoservicio, artículos para el hogar, alimentos, etc.)
  • Fabricación de calzado (a menos que los zapatos / bienes producidos estén directamente vinculados a un negocio o industria exento que figure en la lista)
  • Tiendas de Tabaco
  • Spas y servicios de masajes
  • Tiendas de ropa especializada
  • Salones de bronceado
  • Salones de tatuajes
  • Teatros



  • Childcare Assistance (Asistencia de Cuidado Infantil)- United Way de San Antonio y el Condado de Bexar prestan servicios de asistencia de cuidado infantil de emergencia para residentes que cumplan con ciertos requisitos.
  • United Way Helpline (Línea de Ayuda de United Way)- 2-1-1 es una línea de ayuda de servicio social que brinda información sobre recursos locales de su comunidad a las personas que residen en la región.

Recursos alimentarios

  • San Antonio Food Bank (Banco de Alimentos de San Antonio)- La red de despensas y distribución móvil de alimentos se mantiene totalmente operativa y abierta al público para obtener asistencia.
  • School Meals Map (Mapa de Comidas Escolares)- muestra a los alumnos dónde pueden encontrar desayuno y comida gratuita cerca de donde residen. Verifique las actualizaciones periódicas de información de su distrito escolar.
  • Supplemental Nutrition Assistance Program (Programa de Asistencia de Nutrición Suplementaria) – proporciona dinero para alimentos, y el Programa Special Supplemental Nutrition (Nutrición Suplementaria Especial) para Mujeres, Infantes y Niños brinda recursos para mujeres embarazadas y personas con niños menores de 5 años.
  • Meals on Wheels (Comidas sobre Ruedas) – proporciona alimentos a los adultos mayores en riesgo en la comunidad.
  • Little Free Pantry (Pequeñas Despensas Gratuitas) – es una solución comunitaria y pública que facilita la provisión de alimentos para los vecinos y que alerta sobre la inseguridad alimenticia.


  • Rental Assistance (Asistencia para la Renta)- El Ejército de Salvación ayuda a las personas y familias en problema para pagar su renta. Con frecuencia, podemos brindar asistencia a aquellos que enfrentan el desalojo.
  • SAMMinistries– Ofrece asistencia para la renta, apoyo para servicios públicos y asistencia para viviendas a largo plazo.
  • Fair Housing and Emergency Assistance (Asistencia para Emergencias y Vivienda Accesible)- Vigente a partir del 18 de marzo de 2020, la División de Vivienda Accesible de la Ciudad acepta recomendaciones de asistencia para hipotecas y renta de emergencia.
  • Request for Utility Assistance (Solicitud de Asistencia para Servicios Públicos)- Este programa brinda asistencia para servicios públicos de CPS Energy y ofrece una Solicitud para el Programa de Descuentos de Accesibilidad. Los adultos mayores, las familias con niños pequeños, las personas con discapacidades, y las personas que utilicen equipos de atención médica crítica son elegibles para acceder al programa.
  • Fair Housing Council (Consejo de Vivienda Accesible)- Los programas y servicios del Consejo, como por ejemplo, investigación de reclamos, defensa y educación y divulgación están disponibles para las personas que viven en el área de servicios del Sur de Texas.


  • Preguntas frecuentes (PDF - Inglés | Español)
  • Condado de Bexar - EL Condado de Bexar suspendió los desalojos el 23 de marzo por 30 días. Para más información sobre el Decreto Ejecutivo NW-03 del Juez Nelson Wolff haga clic aquí.

Informacion sobre los beneficios de desempleo

Texas Unemployment Insurance Information for Individuals (PDF) (Información del Seguro de Desempleo de Texas para Individuos (PFD))

El 3/17/20, El Gobernador de Texas Greg Abbott le ordenó a la Comisión de la Fuerza Laboral de Texas dejar sin efecto el plazo de espera de una semana para acceder a los beneficios de desempleo.

Aquellas personas que deseen acceder a los Beneficios de desempleo deberán presentar una solicitud. Usted necesitará lo siguiente:

  • Nombre comercial y dirección del último empleador
  • Fecha de inicio y finalización (mes, día, año) en que trabajó para su último empleador
  • Cantidad de horas trabajadas y tarifa de pago si trabajó esta semana (incluido el domingo)
  • Información relacionada con su salario normal
  • Número de Registro de Extranjero (si no es ciudadano de los EE. UU. o residente legal)

Servicios publicos

  • CPS - CPS Energy anunció el 11 de marzo de 2020, que suspenderá los cortes de suministro eléctrico de sus clientes en respaldo de una solicitud presentada por el Alcalde Ron Nirenberg y el Consejo de la Ciudad de San Antonio. CPS Energy continuará siguiendo las directrices del Alcalde y el Consejo de la Ciudad en su liderazgo de nuestra ciudad durante esta pandemia.
  • SAWS – El Sistema de Agua de San Antonio ha suspendido temporalmente los cortes de suministro por falta de pago. Los cortes se reanudarán en una fecha posterior, ya que SAWS continúa trabajando con el Alcalde Ron Nirenberg y el Consejo de la Ciudad.
  • AT&T – Suspensión de todas las cuotas por uso adicional de datos de internet para hogares de clientes actuales. Se ofrecen dos meses de servicio gratuito a nuevos clientes que soliciten el acceso con el 30 de abril de 2020 como límite. Un costo de $5/mes o $10/mes a partir de dicha fecha, de acuerdo con la velocidad. Expansión de elegibilidad sobre la base de los ingresos para hogares que participan en el Programa Head Start/Programa de Comida Escolar Nacional.
  • Wi-Fi Gratis Se ofrece Wi-Fi gratis en varios parques de la Ciudad de San Antonio. Los ciudadanos pueden llevar sus computadoras y otros dispositivos electrónicos a los parques para realizar investigaciones, solicitar empleo y navegar por internet. Los estudiantes también tienen la oportunidad de completar sus tareas, acceder a las pizarras escolares para realizar proyectos asignados, y conectarse con amigos y familiares a través de las redes sociales. Nota: Los centros comunitarios no están abiertos al público.
  • Spectrum Free Wi-Fi (Wi-Fi Gratis de Spectrum) Spectrum ofrece acceso gratuito a banda ancha y Wi-Fi por 60 días para alumnos de K-12 y hogares universitarios.


Recuentos de casos sintomas y prevencions


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Le sugerimos descargar la aplicación Ready South Texas, disponible en las tiendas iTunes y Google Play, para recibir actualizaciones sobre la situación del COVID-19 en San Antonio. También le recomendamos enviar un mensaje de texto a COSAGOV al 55000 para recibir actualizaciones por mensaje de texto SMS de la Ciudad de San Antonio. Siga las páginas de las redes sociales de Metro Health y la Ciudad de San Antonio. Publicamos actualizaciones con frecuencia.

Los pacientes con un diagnóstico confirmado de infección por COVID-19 presentan enfermedad respiratoria de moderada a grave con síntomas de:

  • Fiebre
  • Tos
  • Dificultar para respirar
  • Ausencia de goteo nasal, típicamente
  • Los síntomas del COVID-19 pueden presentarse entre los dos y los catorce días de exposición.

Necesitamos su ayuda para mantener a nuestra comunidad a salvo. Estamos solicitando que todas las personas de San Antonio nos ayuden:

  • Quedándose en el hogar si están enfermas
  • Practicando el distanciamiento social, evitando zonas concurridas
  • Cubriéndose la boca y la nariz con un pañuelo desechable al toser o estornudar y desechando los pañuelos usados a un bote de basura con bolsa.
  • Lavándose las manos con agua y jabón durante por lo menos 20 segundos, o si no hay agua y jabón, limpiándose las manos con un sanitizador para manos con por lo menos un 60% de alcohol
  • Evitando tocarse los ojos, la nariz y la boca sin haberse lavado las manos.
  • Limpiando y desinfectando con frecuencia las superficies de alto contacto.

El personal médico/de primera respuesta que consulte sobre cómo obtener PPE debe enviar un mensaje de correo electrónico a:

Los coronavirus humanos como el COVID-19 se propagan más comúnmente de una persona infectada a otras personas a través de “gotículas respiratorias” que se generan cuando una persona tose o estornuda. Por ello, lávese bien las manos antes de tocarse la cara, los ojos y, especialmente, antes de sacarse o ponerse los lentes de contacto.

En este momento, no hay información que lo sugiera. Los coronavirus humanos, como el COVID-19, se propagan más comúnmente de una persona infectada a otras personas a través de “gotículas respiratorias” que se generan cuando una persona tose o estornuda.

Los coronavirus humanos como el COVID-19 se propagan más comúnmente de una persona infectada a otras personas a través de “gotículas respiratorias” que se generan cuando una persona tose o estornuda. En algunos casos, las personas infectadas pueden no mostrar ningún síntoma o síntomas muy leves y pueden transmitir la infección a través del contacto y las gotículas respiratorias.

Si usted tiene síntomas como fiebre, tos y dificultad para respirar, comuníquese con su proveedor de salud. Es importante llamar antes de acudir a una clínica, servicio de urgencias o centro de emergencias, para prevenir la posible propagación.
Los residentes que crean haber estado expuestos al virus y presenten síntomas, deben llamar a su médico o a los servicios de urgencias para su evaluación, y si fuera necesario, será referido a un sitio de salud. Aquellos que no puedan costear el gasto de una visita médica, pueden llamar a la línea de ayuda de COVID-19 de Metro Health al 210.207.5779.

Para obtener información actualizada sobre los casos confirmados en el Condado de Bexar o en la Ciudad de San Antonio visite la PUBLIC INFO TAB (TABLA DE INFORMACIÓN PÚBLICA) en esta página.

Cuidado infantil


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La oficina de Child Care Licensing (Licencias de Cuidado Infantil) (CCL) de Texas solicita que todos los proveedores actuales implementen de inmediato las siguientes directrices:

  • Prohibir el acceso a una instalación de cualquier persona a excepción de las siguientes: personal de la instalación; personas con autoridad legal para ingresar, incluidas autoridades de aplicación de la ley, personal de Licencias de Cuidado Infantil de la Comisión de Salud y Servicios Humanos (HHSC), y personal del Departamento de Familia y Servicios de Protección; profesionales que presten servicios a niños; niños inscriptos en la instalación; y padres con niños inscriptos y presentes en la instalación.
  • Antes de permitir el ingreso a la operación, examinar a todas las personas mencionadas anteriormente, tomarle la temperatura a cada persona al momento de su llegada a la instalación cada día, y denegar el acceso a cualquier persona que presente cualquiera de los siguientes criterios:
    • Temperatura de 100,4 °F o mayor;
    • Signos o síntomas de infección respiratoria, como tos, dificultar para respirar, dolor de garganta, y fiebre de baja intensidad;
    • Haya estado en contacto con alguien con diagnóstico confirmado de COVID-19 en los 14 días anteriores; esté en observación por posible diagnóstico de COVID-19; o presente enfermedad respiratoria; o
    • Haya viajado al extranjero en los 14 días anteriores a países con transmisión comunitaria sostenida y extensa.
  • Requerir el retiro o la entrega de los niños fuera de la instalación, salvo que usted determine que existe una necesidad legítima de que el padre ingrese a la instalación.
  • Asegurar que cada niño reciba refrigerios y comidas individuales. No servir comidas estilo casero.
  • Es importante recordar la importancia de la sanitización de sus instalaciones, lavarse las manos de manera adecuada, y exigir a los miembros del personal que se queden en casa si están enfermos.

Empleados y empleadores


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El 3/17/20, EL Gobernador de Texas Greg Abbott le ordenó a la Comisión de la Fuerza Laboral de Texas dejar sin efecto el plazo de espera de una semana para acceder a los beneficios de desempleo.

Además de dejar de lado la semana de espera, la Comisión de la Fuerza Laboral de Texas está ejerciendo su autoridad de conformidad con la declaración del Gobernador de una Catástrofe de Estado para para dejar sin efecto de inmediato los requisitos vigentes de búsqueda laboral del Seguro de Desempleo.

Visite WorkforceSolutions Alamo para obtener recursos. Están actualizando su sitio Web a diario para reflejar recursos comunitarios, comerciales y para solicitantes de empleo:

Siempre es importante que los empleados que se sienten enfermos se queden en sus hogares hasta haberse recuperado por completo. En esta oportunidad, Metro Health alienta a los empleadores a permitir que los empleados regresen al trabajo sin presentar certificados médicos. No podemos realizar pruebas en empleados que no presenten síntomas y que se hayan ausentado del trabajo. Sólo las personas que cumplan con ciertos criterios del COVID-19 serán sometidas a las pruebas de detección. Si usted no cumple con los requisitos, no se someterá a ninguna prueba y no podrá presentar un resultado negativo.

Hay una carta disponible que puede descargarse del sitio Web de Metro Health y que usted puede compartir con su empleador bajo el título de Información Adicional en la página de Metro Health.



Mientras nuestra región continúa luchando con el COVID-19 y su impacto en la comunidad, los organismos gubernamentales locales y federales han tomado varias medidas para limitar el impacto sobre aquellos más vulnerables a sufrir desplazamientos, incluyendo los hogares de bajos ingresos. A continuación figuran algunas Preguntas Frecuentes (FAQ) y los recursos disponibles.

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Aún puede recibir una notificación de desalojo por parte del propietario; sin embargo, una notificación de desalojo no es lo mismo que un desalojo y no requiere que abandone su unidad. El condado de Bexar emitió recientemente una Declaración de Emergencia de Salud Pública en la que se establece que las cortes de Jueces de Paz no verán casos de desalojo ni expulsarán a las personas de sus hogares hasta el 16 de abril. También se recomienda comunicarse con el propietario de su vivienda respecto a su situación para facilitar acuerdos de pago.

La Agencia Federal de Financiamiento de la Vivienda (FHFA) anunció que instruyó a Fannie Mae y Freddie Mac para suspender las ejecuciones hipotecarias y los desalojos de hipotecas unifamiliares respaldadas por una Empresa por al menos 60 días. Además, el Departamento de Vivienda y Desarrollo Urbano (HUD) autorizó a la Administración Federal de Vivienda (FHA) a implementar una moratoria de ejecuciones hipotecarias y desalojos para los propietarios con hipotecas aseguradas por la FHA durante al menos los próximos 60 días.

La Ciudad tiene programas para asistir a los hogares que califiquen con gastos de renta, hipoteca, servicios públicos y reubicación.

  • Programa de Mitigación de Riesgos - Renta, hipoteca, servicios públicos y asistencia para la reubicación de hogares de bajos ingresos.
  • Programa de Asistencia de Servicios Públicos - Asistencia de servicios públicos administrada a través del Departamento de Servicios Humanos para hogares de bajos ingresos.

CPS Energy y SAWS suspenden las desconexiones hasta nuevo aviso durante los preparativos para el COVID-19.

  • Residentes de Viviendas Públicas y de la Comunidad Beacon: SAHA emitió una suspensión de violaciones de alquiler, desalojos y avisos de desalojo por actividades no criminales hasta nuevo aviso.
  • Residentes con Voucher Housing Choice (Sección 8): En situaciones en las que los residentes tienen acuerdos con propietarios privados, SAHA no tiene autoridad para suspender las notificaciones de desalojo o los desalojos. Sin embargo, todos los apartamentos de San Antonio (incluyendo aquellos con residentes de la Sección 8) continúan sujetos a la Declaración de Emergencia de Salud Pública emitida por el Condado de Bexar que suspende los casos judiciales de desalojo hasta el 16 de abril.

Es importante recordar que estamos enfrentando esta crisis como comunidad y que nos afectará a todos. Los grupos de esta industria solicitan que sus miembros propietarios eximan del pago de multas de retraso a los residentes afectados por la crisis del COVID-19, así como urgen a los miembros a trabajar con esos residentes para cualquier arreglo de pago necesario.

Adultos mayors


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Si tiene un mayor riesgo de padecer una enfermedad grave a causa del COVID-19 debido a su edad o porque tiene un problema de salud grave de largo plazo, es muy importante que tome medidas para reducir el riesgo de contraer la enfermedad.

  • Abastézcase de suministros.
  • Tome precauciones diarias para mantener espacio entre usted y los demás.
  • Cuando salga en público, manténgase alejado de otros enfermos, limite el contacto cercano y lávese las manos con frecuencia.
  • Evite las multitudes tanto como sea posible.
  • Durante un brote del COVID-19 en su comunidad, quédese en su hogar tanto como sea posible para reducir aún más su riesgo de exposición.

Los adultos mayores y las personas con enfermedades subyacentes, como enfermedades pulmonares o cardíacas, o diabetes parecen ser particularmente susceptibles al COVID-19. Los adultos mayores deben tomar las siguientes precauciones:

  • Planifique y prepárese por si se enferma.
  • Sepa quién lo cuidará si su cuidador se enferma.
  • Hable con su médico para tener suficientes medicamentos a mano si se enferma.
  • Manténgase informado de lo que sucede a nivel local y evite las multitudes
  • Llame a su médico de inmediato si presenta signos de alerta como dificultad para respirar, dolor o presión persistente en el pecho, confusión o coloración azul de los labios o la cara.

Todos los miembros de los Centros para Adultos Mayores inscriptos en el Programa de Nutrición para Adultos Mayores recibirán distribuciones de comidas y productos del Banco de Alimentos de San Antonio en los Centros para Adultos Mayores durante el cierre.

Los Centros para Adultos Mayores operados por el Departamento de Servicios Humanos de la Ciudad de San Antonio están actualmente cerrados hasta nuevo aviso.

Los adultos mayores que necesiten comidas o productos del banco de alimentos pueden contactar al Centro para Adultos Mayores del Departamento de Servicios Humanos más cercano para solicitar servicios:

  • Centro para Adultos Mayores de West End Park - 210.207.1720
  • Centro para Adultos Mayores del Distrito 2 - 210.207.5390
  • Centro para Adultos Mayores de South Side Lions - 210.207.1760
  • Centro para Adultos Mayores de Willie Cortez - 210.207.5295
  • Centro para Adultos Mayores del Distrito 5 - 210.207.5270
  • Centro para Adultos Mayores de Normoyle - 210.207.5650
  • Centro para Adultos Mayores de Alicia Treviño Lopez - 210.558.0178
  • Centro para Adultos Mayores de Doris Griffin - 210.780.7444
  • Centro para Adultos Mayores de Bob Ross - 210.207.5300
  • Centro para Adultos Mayores de Northeast - 210.207.4590

Otros recursos para adultos mayores

  • Productos del Banco de Alimentos de San Antonio - 210.431.8326
  • Meals on Wheels (Comidas sobre Ruedas) - 210.735.5115
  • Servicios para Adultos Mayores / Conexión de Servicio del Alamo - 210.477.3275

Para más información: División de Servicios para Adultos Mayores de la Ciudad de San Antonio: 210.207.7172 o llame al 311

Preguntas sobre la prueba


Los empleados de hospitales pueden hacerse la prueba en un sito móvil con aprobación del presidente del hospital.

Los primeros respondedores y equipo EMS se pueden hacer la prueba en un sitio móvil con la aprobación del Director de Unidad.

Estamos trabajando en abrir los sitios de pruebas móviles para el público general, pero no están disponible en este momento.


Si cree que necesita hacerse la prueba, llame a su médico o clínica  antes de llegar.

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Metro Health no recolecta especímenes. Las muestras deben ser recolectadas por un medico.

Metro Health no cobra por realizar una prueba.

Dos días hábiles.



Se cree que el virus se contagia principalmente de persona a persona.

  • Entre personas que están en contacto cercano entre sí (a una distancia de aproximadamente 6 pies).
  • A través de gotículas respiratorias que se generan cuando una persona infectada tose o estornuda.
  • Es posible que una persona contraiga el COVID-19 por haber tocado una superficie u objeto que puedan estar contaminados por el virus y luego haberse tocado la boca, la nariz o posiblemente los ojos, pero no se considera que ésta sea la forma principal de propagación del virus


Los pacientes con un diagnóstico confirmado de infección por COVID-19 han informado de enfermedad respiratoria moderada a grave con los siguientes síntomas:

  • Fiebre
  • Tos
  • Dificultad para respirar


La mejor forma de prevenir la infección es tomar precauciones para evitar el virus, similares a las que se toman para prevenir la gripe. El CDC siempre recomienda las siguientes medidas que pueden tomarse a diario para evitar la propagación de los virus respiratorios:

  • Lávese las manos con frecuencia con agua yjabón durante por lo menos 20 segundos. Utilice un sanitizante de manos a base de alcohol si no tiene agua y jabón.
  • Evite tocarse los ojos, la nariz, y la boca sin haberse lavado las manos.
  • Evite el contacto cercano con enfermos.
  • Si está enfermo, permanezca en su hogar.
  • Cúbrase la boca al toser o estornudar con un pañuelo desechable, y luego póngalo en la basura.
  • Limpie y desinfecte los objetos y las superficies de contacto en forma frecuente.