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Published on Tuesday, June 25, 2019

Councilwoman Gonzales files a Council Consideration Request to create a Language Access Plan and Process

CONTACT: Victor Landa, 210-884-3429


SAN ANTONIO (June 25, 2019) – According to the 2016 American Community Survey, approximately 60,000 residents of San Antonio have a hearing difficulty, approximately 58,000 residents have a vision issue and approximately 91,000 residents have a cognitive difficulty. These survey numbers represent 14.2 percent of the San Antonio area community  who may need the City of San Antonio to provide appropriate auxiliary aids and services to more fully participate in City programs, services and activities.


Currently, the City of San Antonio offers American Sign Language (ASL) interpreter services upon request for all City Council meetings, public City meetings, select news conferences and Office of Emergency Management (OEM) news conferences. The City also uses DeafLink to provide accessible emergency alerts. Additionally, the City provides the following:

  • Assistive listening devices at each City Council meeting,
  • Closed captioning of all San Antonio City Council meetings, including B sessions and Ceremonials, which are aired on TVSA.
  • City Council meeting ASL interpretation in post-production and uploaded to the City’s website.


Today, District 5 Councilwoman Shirley Gonzales filed a Language Access Plan and Process (LAPP) Council Consideration Request (CCR) to identify other tools or programs to enhance language access.


People with a hearing disability, and/or a limited English proficiency may find it difficult to navigate and access all of the services and resources offered by the City. Individuals who are born deaf – or who lose their ability to hear at an early age – are often unable to read, write, or speak, thus limiting the effectiveness of interacting with City employees by relying on writing alone.


A LAPP will help the City of San Antonio provide high quality and appropriate language services for the deaf and hard of hearing community.


The LAPP CCR’s intent is to enhance access to all City services and resources for the deaf and hard of hearing community by removing potential basic language barriers that may  impact access. This issue was brought to District 5’s attention by members of the deaf and hard of hearing communities, who also helped put together the CCR, which calls for public input on the plan.