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Published on Monday, August 19, 2019

San Antonio’s Airport Ambassadors Receive High Praise from City Leaders

CONTACT: Rich Stinson, O: 210-207-1509
C: 912- 433-2329,
Tonya Hope, O: 210-207-1515
C: 210-400-7428


San Antonio (August 16, 2019) – San Antonio’s Airport Ambassadors are often the first people to welcome visitors to the city when they arrive at San Antonio International Airport (SAT).They are such a positive reflection of the city and its diverse culture. More than one hundred of the airport ambassadors –each of them unpaid volunteers-were honored today for their hours of helpfulness, dedication and professionalism.


Each volunteer spends at least four hours a week welcoming passengers, assisting customers with directions, providing helpful information and recommendations on transportation, hotels, dining, shopping, area attractions, points of interest, answering questions and sharing interesting facts about the city and the airport.


“As San Antonio International Airport grows, so will the needs of our visitors and the role of each ambassador is vital to the success of the excellent customer experience“, said Mayor Ron Nirenberg, City of San Antonio. The mayor along with several city leaders stopped by to congratulate the volunteers.


Of special significance, two ambassadors were recognized for contributing 9,000 hours of volunteer service.


Joseph Gonzales has been with SAT for 10 years. His experience started with a visit to the airport to see his son who works in the airport’s small business office. His visit quickly turned into a volunteer opportunity when the supervisor realized he was extremely knowledgeable about the airport and the city. Gonzales served in the Korean War and is the recipient of the Silver Star and now spends many hours at the airport meeting and greeting travelers and providing SAT’s signature customer service.


Meri-Beth Graves has volunteered as an airport ambassador for the past 18 years and has also amassed more than 9,000 hours of service. She is a retired postal worker who divides her time between SAT, crafting and volunteering at several other organizations.


“Our ambassadors have contributed to the team winning many awards including the World’s Top Customer Service Experience Award. We are lucky to have such a respected and experienced group working with us“, said Russ Handy, Aviation Director for the City of San Antonio.


San Antonio International Airport’s Volunteer Ambassadors consist of 188 volunteers and 20 “Pups and Planes” teams with certified therapy dogs, and 11 Student Ambassadors. Many are Certified Tourism Ambassadors and the group regularly visits different attractions and locations throughout the city so they can remain current with their knowledge of airport and city activities.


For more information on becoming an airport volunteer, please contact David Paredes at or 210-207-3546.


Caption: Ambassador 9000 Hours
Left to Right
Russ Handy, Aviation Director for the City of San Antonio
Meri-Beth Graves, Ambassador, 9000 Hours
Joseph Gonzales, Ambassador, 9,000 Hours
Mayor Ron Nirenberg, City of San Antonio

Categories: City News, Aviation